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Name: Regus - Mountain View -Mountain View Downtown

Address: 800 West El Camino Real, Suite 180 , Mountain View California 94040 United States

Ratings:

Reviews: (1)

The Downtown Center is located in the heart of Mountain View, one of the cities that make up the world-famous Silicon Valley. Close to Highways 85, 237, and 101, this center is ideal for those traveling to and from Sunnyvale, Santa Clara and San Jose - in fact, anywhere in the Bay Area. Mountain View is home to many high technology companies, but is perhaps best known for being the home of NASA and Google. Its headquarters, called the Googleplex, is here and the company is the city's biggest employer, followed some way behind by Microsoft and The El Camino hospital. Nearby Sunnyvale is the base for even more hi-tech firms; however, there are also several aerospace/defense companies - for example, Lockheed Martin has a major facility in Sunnyvale.

RECEPTION OPEN
Monday:08:30 to 17:00
Tuesday:08:30 to 17:00
Wednesday:08:30 to 17:00
Thursday:08:30 to 17:00
Friday:08:30 to 17:00

FEATURES & FACILITIES
Drop-in to a business lounge at this location.
This location has disabled facilities.
Find customer parking on-site or nearby.
Showers are available.
Find Videoconferencing facilities at this location.

Rate Card:

• Office space : $38.00 - $52.30
• Virtual office : $3.50 - $9.80
• Meeting Rooms :
• Business lounge :
• Membership :

Review Rating

Ellen S.
07/15/2020

Ratings:

Used Services:

Yes

Review: DO NOT RENT from Regus. Yes, the center and the people are nice. But, they have dishonest business practices. Turns out they have an F rating from the Better Business Bureau and so many complaints that they only display half of them. Easy to find with a search, I just didn't think to do that before we rented because everything looked so 'nice' and the people are so 'friendly.' We rented a small office in Nov 2019 and were overcharged by $2,715, including an extra month of rent and a automatic cleaning charge they didn't tell us about when we rented. I followed up with their manager who I rented from said he was sorry he didn't explain it better (i.e. lied to me), but there was nothing he could do. What? I then spoke with their corporate office who said they would address it but then never got back to me. So I called the Mountain View center again but the manager had left, so I spoke with the new manager, and then the corporate office again. Everyone was 'nice' and said they would fix it, but then disappeared. And, they are smart because by the time they had delayed through all of this, the 118 day dispute period from Visa elapsed, so my credit card company can't do anything. If you're not convinced, here's what else they did...

- When I first started, the main rental line quoted a price, but when I got there the price was higher. The price quoted was for theoretically the lowest price they offered, but wasn't currently available. The local center blamed the national rental people with an offhand comment that they keep asking them not to do that. I should have known that was a bad sign.
- When I signed on a screen for my first charge, they used that signature to keep charging my card even though I didn't authorize the other charges. When I asked about it, they said I had actually authorized all charges. Be careful what you're signing there, they are very tricky.
- They say they will refund my last month deposit, but they held it. Turns out they require renters to ask them to return it, then provide a bank account so they can direct deposit it (even though I paid by credit card), and it'll take a while. They did finally refund it, but it was very strange and delayed.

In summary, nice space, nice people at the front desk, but the business itself is THE WORST. I've been running my business for 20 years and I've never had such a bad experience with such a dishonest company. I suggest looking somewhere else for renting an office space.

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