-Avaloq- Head of Facility Management APAC May 2018 – Present Direct a team of internal staff and geographically dispersed vendors in providing regional business support for all Avaloq staff across Hong Kong, Philippines, India, Australia and Singapore. Provide the facility management function’s strategic vision and lead execution of cross-functional and global initiatives. Lead local SME’s delivery of assistance to the workflow tool service support, vendor management and travel services teams and contribute to effective resolution of incoming user tickets from the APAC time zone. Manage escalations that require attention of senior management. Drive productivity improvements by exploring and introducing new technologies and applications. Administer a multi-million dollar budget and proactively develop cost saving initiatives. • Setting up the 17k sq ft facilities and workplace infrastructure for Avaloq's first operations in India. • Building a second 10K sq ft office for our operations in Manila. • Developing operational standards for a new global digital Banking Operations workplace • Rolled out a global travel app for the APAC business and leading 2 SMEs in setting up the region’s travel support function. • Successfully set up the new 5K sq ft Sydney Office, including its network, tech and collaboration infrastructure in less than 3 months. Head of Organizational Governance Sep 2016 – Apr 2018 Led operational excellence and continuous improvement initiatives across both internal and customer facing functions, helping the organisation scale its business to the next level. Spearheaded introduction of collaboration, automation, communication and internal tools for organisational improvements and maturity initiatives. Utilised Toyota KATA methodology to establish and digitise efficient processes and practices for the Banking Operations Services functions. Established a world-class work environment in partnership with Corporate IT, Administration, Supplier Management and Facility. Collaborated with Group Executive and Board Members in setting up a corporate governance framework with clear reporting and information flow. Leveraged on established relationships across the local and global organisation for project implementation and data-driven monitoring of improvements. • Given the 2017 Extraordinary Achievement Award in recognition of exceptional performance in helping scale and improve the business and its operations. • Rolled out the new Office365-based digital corporate workplace across Singapore. • Led the regional launch of an internally developed digitalised approval workflow tool. • Achieved a 40% efficiency improvement in the FX reconciliation process through integration of the Toyota KATA process. • Eliminated cost of stand-by office space and technology infrastructure by adopting an active-active office business continuity approach. • Captured savings by insourcing the Singapore Corporate IT service function to 2 SMEs which replaced the outsourced managed IT services. Function and staff later integrated into the global Corporate IT Service Desk operations. • Built the 2nd, 10K sq ft office in Singapore, a winner of the 2018 SG Mark for Good Design. Manager, CEO's Office Dec 2014 – Aug 2016 As member of the Singapore office’ pioneering team, worked alongside the Regional CEO to build the APAC SaaS and BPaaS business from the ground up. Served as trusted corporate service operations and execution leader and ensured the regional organization had the right processes, systems, resources and infrastructure in place to meet its business goals. Guided long-term strategic initiatives from inception to incubation and completion. Set goals, deadlines and coordinated teams on major projects. Kept a pulse on the business, how projects were moving forward and helped connect the dots across the company. • Successfully led a core banking software implementation project stream (interfaces) at a Tier 1 bank with close to zero open critical defect tickets at go-live. Directed a 10-member software development team through SIT and UAT. Managed expectations, delivery, incident tickets and defect fixing in close coordination with client’s Regional Technology Head and Technology team. • Codesigned and rolled out the virtualised End User Platform for up to 200 end users for the Singapore Service Centre in close partnership with the IT infrastructure engineers and architects. • Established a paperless banking operations environment through digitizing of banking-related workflows. • Built the new office infrastructure from the ground up and oversaw its growth from a 10-desk, serviced office to a company- owned 200 desk, 20K sq ft facility with the latest in technology and physical security. Managed office design and fit-out activities. -Rumble Asia- Consultant Sep 2014 – Nov 2014 Provided project management and industry expertise to an M&A and Banking System Implementation project including the planning and start-up of an APAC subsidiary of a European Financial Technology Services firm. Developed project management guidelines, standards and procedures. Established and maintained contact with key decision makers, stakeholders, board members and third-party vendors. -Styleprofile- Founder, Director Feb 2013 – Apr 2014 Provided strategic and visionary leadership as well as full operational responsibility in the development, execution and evaluation of the business plan. Served as the face of the company for all major stakeholders: investors, employees and clients. Delivered prudent financial management and oversaw all business activities relative to business development, investor relations, legal, operations, recruitment, online marketing, business intelligence and product management. • Successfully raised six-digit US$ pre-seed funding from a group of investors. Clearly shared vision and explained company differentiators and technology offering. • Originated and closed affiliate partnerships with 20+ leading online fashion retailers form the US, Europe and Asia resulting to 60K+ featured products. -Synpulse Management Consulting- Consultant Oct 2011 – Jan 2013 Worked collaboratively within integrated, cross-functional teams to deliver M&A projects for clients in the insurance sector. Participated in the delivery of projects in the deal strategy space including integration planning and execution as well as synergy assessments. Interacted with clients and deal stakeholders through interviews, on-site meetings and workshops. Provided high-quality deliverables under tight deadlines. -IBM- Sales Operations Support, Strategic Outsourcing Aug 2009 – Mar 2011 -icons - consulting by students- Co-Founder / Executive Board Member Dec 2007 – Jun 2010 -NTS New Technology Systems GmbH- Legal Intern Jul 2007 – Aug 2007

-Techstars- Managing Director Apr 2018 – Present I run the Colliers Proptech Accelerator powered by Techstars, a first-of-its-kind program in real estate with a global focus. Our program is a 3-month intensive opportunity for property technology companies to rapidly commercialize, scale and fund their business, working closely with Colliers and our network of highly engaged renowned mentors. If you are interested in learning more, please contact me or visit our website: https://www.techstars.com/programs/proptech-program/ -- Techstars is a global ecosystem of founders, mentors, investors, and corporate partners who work together to create a network of support that lasts throughout your entrepreneurial journey. Mentor Feb 2018 – Present Board Observer, Booqed Oct 2019 – Present Board Observer, RefineRE May 2020 – Present -CREtech- Leadership Board Jun 2018 – Present The Leadership Board consists of influential thought leaders in the commercial real estate tech sector: https://www.cretech.com/leadership-board/ CRETech is the largest event platform in Commercial Real Estate Tech featuring the most influential CRE professionals in the Industry. -Ritual.co- Leadership Team, Head of Business Development & Strategic Partnerships Nov 2015 – Apr 2018 Ben is a member of the leadership team at Ritual. He leads the core channel of user acquisition growth for expansion into new cities across the U.S. and globally. Within expansion, he also manages regional teams to help launch remote offices, and create playbooks to scale core commercial growth strategies. Lastly, Ben leads national partnerships for Ritual with a focus on market entry. Gold Winner of the prestigious Global ICSC Awards 2017 MAXI Award Winner for Digital/Emerging Technology - A global accomplishment in Proptech-Retail with our partners Brookfield Property Partners (https://www.icsc.org/uploads/awards/Maxi-2017-Winners.pdf) -- Experience a whole new way to do coffee and lunch with mobile order & pay. Ritual is the leading local retail marketplace and enabled by mobile commerce. The $250 billion Quick Service Restaurant industry is being revolutionized by technology and Ritual gives local retailers access to advanced technology that large national chains are rolling out. Ritual has raised over $120 million USD from top tier VC's including Greylock Partners and Insight Venture Partners. -Investment Accelerator Fund- Investment Manager May 2014 – Dec 2015 Early seed stage investor. -- The Investment Accelerator Fund is one of the most active early-stage venture capital funds in Canada and focused on high growth opportunities. My responsibilities include sourcing and nurturing new deals, evaluating investment opportunities, and working with companies both prior to and post-investment to help them scale and achieve their potential. I also play a role in managing fund operations through a variety of strategic initiatives. -The Better Software Company- Board Observer Aug 2015 – Nov 2015 -Influicity- Board Observer May 2015 – Nov 2015 -StackAdapt- Board Observer May 2015 – Nov 2015 -PostBeyond- Board Observer Mar 2015 – Nov 2015 -Gallop- Board Observer Feb 2015 – Nov 2015 (Acquired by Big Viking Games) -MetaFLO Technologies- Board Observer Feb 2015 – Nov 2015 -Vanhawks- Board Observer Jan 2015 – Nov 2015 (Acquired by Warren Industries) -PageCloud- Board Observer Nov 2014 – Nov 2015 Techcrunch Disrupt '15 NY Startup Battlefield finalist. Total funds raised of over $11.5M. -Accenture- Global Strategy Consultant - Global Strategy Group Nov 2011 – May 2014 Selected among top performing strategists globally to join a new task force at Accenture focused on C-Suite initiatives: corporate strategy, business unit strategy, operating model strategy. Also a co-founder of Accenture’s customer-centric operating model offering. As a strategy consultant based out of Toronto, Canada and aligned to Accenture's Global Strategy Group, Ben specializes in growth and new business strategy and operating model strategy. He has worked extensively across multiple industries and geographies. He focuses on high tech and life sciences and has lived in London, UK and worked in several cities throughout the US. He also has experience working with and managing client relationships in Italy, Spain, Japan, India, Poland and countries in the LatAm region through projects during his career at Accenture. -- Highlights include: • Advisory services for strategic investments to private equity clients investing in high-tech privately held companies resulting in over $100M of invested growth capital; led the market sizing due-diligence for an online ticketing company, performed due diligence on leading late-stage startups including an open source blogging tool and content management platform, developed a thematic approach to investing in technology comapnies servicing the SMB market and sourced deal flow • Growth strategy framework design for a specialty biopharmaceutical including portfolio and international expansion • Pre-merger due diligence for a European pharmaceutical acquiring a North American blood diagnostics target; defined both the operational and financial impacts Strategy Consultant - Products Strategy Group Nov 2010 – Nov 2011 Highlights include: • Global commercial transformation for a leading global pharma and CPG client: global org design (BU and cross functional) and also served as the deployment lead in the UK • Multi-channel and digital strategy for a global pharma client transitioning onto a new digital platform • Mobile marketing thought capital generation and off-shore mobile solutions capability development • Post-Merger integration, Supply chain and procurement process design for Canada's largest M&A to date Management Consulting Analyst - Finance & Performance Management Group Apr 2008 – Nov 2010 -Digital Factory (now a part of Accenture Digital)- Global Capability Founder Dec 2010 – Jul 2011 Obtained internal funding from a global practice lead to create a new digital capability for device agnostic interactive web content creation. Structured and managed an off-shore team and brought the new offering successfully to market in the UK and US. The team was eventually integrated into Accenture Digital and operates today with over 100 employees. -IBM- Financial Analyst Jan 2006 – Jan 2008 -Venture Media Group- Co-Founder 2005 – 2007 During my senior year, I co-founded a Canadian online discount platform featuring real-time push notification of local retail deals. I was part of the first experimental class in "entrepreneurial economics" which taught students about entrepreneurship and was led by Reza Satchu that eventually resulted in The Next 36.

-So Energy- Operations Analyst Jan 2020 – Present -La Fosse Associates- Associate Consultant - Technology Leadership Jul 2019 – Nov 2019 -Petroplan- Energy Markets Research Intern Sep 2018 -GREEN EVOLUTION CAPITAL LLP- Summer Analyst - Energy Jun 2018 – Aug 2018 Green Evolution Capital is an independent corporate finance and investment advisory firm dedicated to renewable energy. -WaterHarvest- Digital Communications Consultant Jan 2018 – Jun 2018 A not for profit organisation which provides grant funding and technical support for water-based rural development projects in India. -Collinson Group- Customer Service Agent May 2017 – Sep 2017 The Collinson Group is a provider of tailored insurance solutions. -Harlands Group- Customer Service Advisor Aug 2015 – Sep 2016 Harlands group is a provider of Direct Debit collection, administration and management services.

-GoldenCircle- Co-Founder & CEO Sep 2019 – Present Check Ajay's profile. -Vogo Automotive Pvt. Ltd.- Head - Marketing Jul 2018 – Aug 2019 • Head - Marketing from July'18 - August'19 Early member of Vogo team Worked on Customer Acquisition, Product and Retention Developed online and offline marketing strategies from scratch Increased number of orders from few hundred to 30X within a span of 10 months Worked closely with operation team to maximise customer conversion Maintain 55% repeat rate through planned retention campaigns -Rapido - Bike Taxi of India- Head - Digital Marketing Jun 2016 – Jun 2018 • Head - Digital Marketing from June'16 - June'18 Own data-driven growth through online channels across 11 Cities in India Grew web traffic by 61% in 2 Months with planned growth hacking SEO & SEM Reduce the Customer Acquisition cost to low 2 digit number Bring Google Search Ranking to #1 position Grew the Rapido Mobile App as #1 Bike Taxi App in India (Google Play) Hired, Led and trained Digital Marketing team at Rapido. Direct accountability for user acquisition along with ROI through all Paid Channels. Growth hacking and uncovering new ways to acquire user by applying neuroscience techniques. Develop effective online marketing strategies that deliver quality users and added various Ad Networks linking to measurable outcome and Revenue. Blueprint the launch strategy of Bike Pooling Product includes PR, Customer Product research and Marketing Campaigns. Worked with the Leadership Team, Marketing Managers and Tech Team in a highly matrixed environment to maximise user growth. -AUTOnCAB- Manager Marketing Jan 2015 – May 2016 • Marketing Handle customer acquisition strategy through Paid Channels includes Offline, Online and Partnerships in 5 Cities in India. Conceptualized and Led the Marketing team to launch AutoNCab in new cities, increase the numbers of transacting customers to 2X through traditional marketing in Tier II cities of India within a span of two months. Analyse customer intent through online behaviour and execute targeted digital marketing campaigns to acquire new customers. • Co-Founder - Feedr Founding member of Feedr - A pay per seat product and led all the promotional activities in Gurgaon Region. Actively involved with Operation and Customer Care team to increase the Quality of service and Customer Satisfaction of early customers. Achieved 3X Growth in the number of transacting customers within a span of 2 Months. -Retention.ai: Uninstall Intelligence Platform- Software Developer Jun 2014 – Dec 2014 Acquired by Inshorts. -Air India Ltd Internship- Avionics Engineer Jul 2013 – Aug 2013 • Worked on BOEING-737-800 NG Aircraft fitted with CFM 56-7B Engines. • Learnt Concepts of Nitrogen Generation System, Functioning of APU, Smoke Detector & Static Port. -Hindustan Aeronautics Limited (Internship)- Project Engineer May 2013 – Jun 2013 • Took an overview on Adour cell, X-ray cell, NDT cell & perform Non-Destructive Test. • Visited 16 departments to understand the functioning & significance of every division.

-Salamander Designs- Director Of Sales & Business Development Feb 2017 – Present I manage sales and business development for the US and Canada through a network of independent reps and distribution partners. My team works both directly and indirectly with Fortune 50 end users to save them time and money by designing conference rooms, swing and flex spaces using our adaptable furniture that beautifully integrates with technology and speeds standardized or custom boutique deployments. We build a bridge between technology and design communities. Working both with workplace designers and architects to global audio-video integration firms. I have the privilege to work and consult across these disciplines, which is very rewarding, as the ideas, experiences, and passions of these groups vary greatly but we come together to build gorgeous and functional workplace environments. -Some iCool Things- Owner 2010 – Present -Universal Remote Control- Eastern Regional Sales Manager May 2010 – Feb 2017 ➢ Managed all aspects of CEDIA Channel Dealer activities along with management and support of all direct, indirect REPs in addition to distribution. ➢ Train Reps, Dealers and Designers on how to blend automation technologies into modern homes ➢ Yearly direct dealer and distribution programs ➢ Responsible for sales, training, and sales support for all RSMs, sales reps. ➢ Conducted regional sales and technical trainings dealer for all product lines ➢ Management of distribution sales with key National Distributor Groups. Along with smaller independent distributors. ➢ Foster relationships with dealers and distributors to deepen commitments and B2B growth
 ➢ Development of home builder channel sales and focuses on new business opportunities
 ➢ Conducted ongoing demo system planning, sales/technical training, and lunch-and-learn meetings to on-board new dealers and distributors ➢ Increased business in target area over 60% ➢ Launched new product line (Total Control) Generated with largest market penetration and sales volume ➢ Internal Alpha Test Team Member o Test new products and report on performance o Specify new products and software changes ➢ Developed largest number of top dealers -Best Buy for Business- Business Solutions Advisor Sep 2008 – Jul 2010 ➢ Worked in Las Vegas market to grow B2B sales ➢ Partnered with local businesses on workplace technology design ➢ Increased sales 100% within 4 months ➢ Trained sales staff to generate leads at the store level ➢ Worked with local businesses to increase exposure ➢ Developed community outreach program -Apple- Apple Solutions Consultant Oct 2007 – Sep 2008 ➢ Increased unit sales 100% year over year ➢ Provided personalized customer service to Mac customers. ➢ Trained sales associates on core and peripheral Apple products, including software and services such as iTunes. ➢ Trained Geek Squad on MAC servicing and upgrades -Criteria- Managing Partner Feb 2007 – Oct 2007 Built custom installation business for Criteria by establishing relationships within the interior design community. Designed complex whole-house integrated audio-video entertainment systems that blend seamlessly into the aesthetic of high-end modern residences. Responsible for obtaining and managing relationships with installation subcontractors. Performed and managed installations of home computer networks and entertainment systems including programming of remotes and wireless network setup. Maintained P&L responsibility for Las Vegas market. -USDTV- Retail Sales Market Manager Nov 2005 – Apr 2007 ➢ Launched startup over-the-air subscription TV service in Las Vegas ➢ Realized highest per location sales in company. ➢ Recruited and trained core team for Las Vegas. ➢ Sign new dealers ➢ Designed and conducted trainings. -Tweeter- Store Manager - Strategic Concept Store Oct 2004 – Nov 2005 ➢ Selected from 170 managers to manage a high-impact, mission-critical project for Tweeter, the Concept-Flagship store in a new market, Las Vegas, NV. ➢ The highest gross margin of any store in company history (26% above average). ➢ Trained staff on the design and implementation of whole house technology systems that easily blended with the environment. ➢ Developed relationships with the local interior design community. District Manager Mar 2002 – Oct 2004 ➢ Spearheaded strategies to improve profits and market share for eight stores with $50 million in annual sales. Maintained full accountability for sales, operations, P&L Management, and performance. ➢ Developed a team-focused environment in each location, and served as a trainer, mentor, and motivator to inspire optimal results. Conducted monthly regional management meetings. ➢ Conducted monthly regional management meetings. Tracked sales figures, set goals, and compiled reports for top Executives. Provided training on merchandising, policies, computer applications and POS. ➢ Significantly increased sales and profitability in each of the eight stores, and produced the highest sales improvement in the company for custom installation. ➢ Developed a new format for weekly sales calls, and aligned corporate goals with those of the management team by conducting monthly corporate executive guest visits. Store Manager Oct 1997 – Mar 2002 ➢ Over 8 years moved quickly from salesperson to store manger and district manager ➢ Selected to manage a special assignment for the Chicago, IL region. Helped establish a strong, cohesive team after the merge of two competing local companies. Successfully transformed an under-producing store and achieved positive cash flow within one month. ➢ Relocated to Albany, NY to open the first location in a new market. Developed innovative strategies to create customer loyalty and brand awareness. ➢ Revitalized a stagnant market and successfully achieved the #1 sales rating in the company (for attachments). ➢ Created one of the largest Car Audio shows in the company, which attracted 148 competitors and 1000+ spectators. ➢ Served as the youngest Store Manager in company history when promoted to direct sales & operations for the Danbury, CT location. Increased sales from $3.8 million to $6.1 million in 12 months. Exceeded sales forecasts every month during tenure. -The Wiz- Sales Manager Sep 1994 – Oct 1997 Coached and managed associates to fuel revenues for this big-box consumer electronics store. Maintained store policies and display standards, and provided exceptional service to increase customer satisfaction and repeat business. Tracked sales figures. Performed monthly reviews and created improvement plans.

-Axiom Workplaces- Business Development 2018 – Present

-Classroom Without Walls- Future Proof Your Career: Life Accelerator Program for Young Adults Aug 2019 – Present 🏆 The three-month Life Accelerator program teaches students what they are NOT learning from schools to become future-ready. It's Classroom Without Walls's signature program. 💪 It helps successful and ambitious parents raise future-ready young adults SO THAT they have the knowledge, skills, and mindset to create career success, regardless of the path they take. ---- The Life Accelerator Project offers 3️⃣promises to the parents upon enrolling their children (16 to 22) 1️⃣Transform from feeling confused & lost to becoming confident & purpose-driven young adults with our personalized roadmap to career success and life fulfillment 2️⃣From being unprepared to becoming sought after young professionals by developing the 21st century soft and life skills to flourish in any workplace environment 3️⃣Gain the competitive edge as you discover how to effectively leverage social media and creative technologies to build an irresistible brand to entice recruiters and thought leaders in your desired professionals and industries ---- The Life Accelerator program has a combination of the following components: ➡️An online library of on-demand videos that cover digital storytelling, financial literacy, marketing, writing for digital mediums, mindset, etc ➡️Weekly group coaching ➡️A mastermind group of like-minded young adults ➡️A 7-day VIP Life Skill Immersion in Singapore ---- ✅ Interested in learning more how to future proof your children, check out my FREE 4-part video training 🔗 LifeAccelerator.ClassroomWithoutWalls.Ai Digital Learning & Storytelling Consultant Jan 2018 – Present ✅ I help educators and school leaders understand social media and learn how to incorporate social media and creative technologies into the classroom to enhance student engagement and learning outcomes. ✅I also help individual educators who are interested in transitioning from teachers into entrepreneurs OR educators who want to build a strong personal brand to amplify their authority, influence, and impact, and increase and diversify their income. I specialize in live streaming, & teach you a step-by-step process to leverage live video content to grow your brand influence from "nobody" to somebody. ☎️Book me for online & in-person workshops and consulting: AiAddysonZhang@Gmail.com -- Schools I have given talks & offered my services include: 🏫Purdue University, US 🏫Quinnipiac University, US 🏫Stockton University, US 🏫Shepherd University, US 🏫Auburn University, US 🏫Eastern Michigan University, US 🏫Delaware Technical Community College, US 🏫CQUniversity Australia, Australia 🏫University of New South Wales SYDNEY, Australia 🏫Korean International School (top 3 international school), South Korea 🏫Seoul Foreign School (top 3 international school), South Korea 🏫Sungkyunkwan University (top 3 private school), South Korea 🏫Hongik University, South Korea ---- Industry publications featured my work regarding personal branding, live streaming, & using social media in the classroom & as an edupreneur ✍️Forbes ✍️Entrepreneur ✍️Pearson Education ✍️Inside Higher Education ✍️Schoology ✍️Search Engine Journey ✍️SEMrush live webinar ✍️HubSpot Academy, Social Media Certification Keynote Speaker Nov 2018 – Present ✅I give talks related to personal branding, live streaming, the future of education, and using social media in the classroom ---- Industry conferences I spoke at regarding personal branding, digital marketing, & live streaming 🔹VidCon 🔹Global Digital Marketing Day by SEMrush 🔹Social Media Week Lima (the largest social media marketing conference in the midwest) 🔹Social Media Week in NYC 🔹Global Youth Media Conference, South Korea (Keynote) 🔹Global Digital Marketing Conference, Jamaica (Keynote) ---- Academic conferences I spoke at regrading public relations, social media, & using social media in the classroom 🔸Association for Education in Journalism and Mass Communication, US 🔸International Communication Association, US 🔸National Communication Association, US 🔸Public Relations Society of America, Educators Academy, US 🔸International Public Relations Research Conference, US 🔸European Public Relations Education and Research Association, UK 🔸International Public Relations Research Symposium, Slovenia ---- ☎️Book me to speak at your event: AiAddysonZhang@Gmail.com Future Proof Your Business: A Weekly Live Streaming Show on Social Media Marketing, Entrepreneurship Jun 2017 – Present Classroom Without Walls helps entrepreneurs and digital marketers learn the latest tools, strategies, tactics, skills, and mindsets to build profitable and impactful brands and businesses. Guests include ⤵️: 👉Seth Godin 👉Mark Schaefer 👉Neil Patel 👉Rebekah Radice 👉Brian Fanzo 👉Cathy Hackl 👉Winnie Sun 👉Jessika Phillips 👉Jeff Hunter 👉Judi Fox And so many other amazing digital marketers to discuss marketing, education, entrepreneurship, live streaming, podcasting, LinkedIn, Instagram, Facebook, Twitter, sales, mindset, etc. 👋Join us live every Wednesday, at 2PM PST | 4PM CST | 5PM EST | 10PM GMT 🌍Classroom Without Walls has been joined by people from 20+ countries. Each week, we have 40 to 80 people join us live from all over the globe to engage in an exciting discussion about social media and digital marketing. PS. My favorite third-party tool to live stream and go live on multiple platforms simultaneously is Streamyard PSS. Use this to receive a discount https://streamyard.com?fpr=classroomwitoutwalls Future Proof Your Education: A Weekly Live Streaming Show to Discuss, Debate, & Disrupt Education Oct 2019 – Present What Is School for is a weekly live streaming show where forward-thinking parents, educators, startup founders, entrepreneurs, and students come together to 🤜DISCUSS 🤜DEBATE 🤜DISRUPT education The goal of the show is to future-proof the next generation. ---- This show is inspired by my interview with Seth Godin who inspired me to explore the purpose of education. 📆Join us live on every Friday at 9am PST | noon EST | 5pm BST. PS. My favorite third-party tool to live stream and go live on multiple platforms simultaneously is Streamyard PSS. Use this to receive a discount https://streamyard.com?fpr=classroomwitoutwalls LinkedIn Live Beta Tester May 2019 – Present -SEMrush- SEMrush Webinar Host & Speaker Apr 2019 – Present I have the great honor to work with SEMrush on a number of webinars, twitter chats, & events. See the list below WEBINAR ➡️ How to Launch and Promote a Product with Social Media ➡️ How to create engaging videos on a low budget ➡️ Unlocking the Power of LinkedIn (LinkedIn video) ➡️ Power of Video EVENT ➡️Global Marketing Day: I was a speaker at the NYC location + discussed live streaming -Adobe- Adobe Education Leader Jun 2019 – Present 💖 Beyond honored to become an Adobe Education Leader! ❌ Over the course of my ten-year teaching career, I have made tons of mistakes. ✅ But, I have also done a few things right. 🤜 One of them is introducing social media and creative technologies like Adobe into my classes to facilitate teaching and learning. 🤜 And the other is my own entrepreneurial pursuit. 🔥 These two initiatives have made me a much better teacher and the Edupreneur that I am today. ----- 💻 Today's students are digital learners. As educators, we need to meet them where they are and help them improve their digital literacy. 🛠 Adobe has so many tools that my students love, such as Adobe Spark. Many of my students and even my own kids have been using Adobe Spark to share their stories and to solve problems. 🤩 I am beyond honored to play a small role in expanding Adobe's growing community and impac. -HubSpot Academy- Instructor Oct 2019 – Present Beyond honored to become a HubSpot Academy Instructor. Here are some of the courses that I worked with HubSpot Academy 👩‍💻Social Media Certification in 2018 - I worked closely with Crystal King to develop a 35-page workbook for HubSpot Academy's Social Media Certification 👩‍💻Twitter Strategy Course in 2019 - Provided videos on Twitter Strategy to be incorporated into the course. 👩‍💻Social Media Certification Update - Conducted an interview to share my insights regarding social media marketing -Entrepreneur Media- Contributor Oct 2018 – Present -Thrive Global- Contributor Sep 2018 – Present -Medium- Top Writer in Social Media Jun 2017 – Present I have been blogging regularly on Medium since May 2017. Within a month of regular blogging, I learned a Top Writer status in Social Media on the site. My blog content covers social media marketing, education, self-reinvention, and cultivating entrepreneruship as educators. -Stockton University- Associate Professor, Communication Studies Aug 2009 – Aug 2019 Since I joined Stockton University in 2009, I made significant contributions to the development of its PR track. When I just joined Stockton, there was only one PR course. Since then, I have developed and introduced four additional public relations courses including Advanced PR, PR Ethics, Digital Communication in Strategic PR Management, and Business and Professional Presentation. Today's PR/Advertising track is maintain a steady and healthy growth. I also serve as the faculty adviser to Stockton's Public Relations Student Society of America (PRSSA) chapter, which I helped found in 2013 with a group of undergraduates. In the span of a few years, our chapter grew from one to thirty actively participating students. Our chapter has planned and executed numerous local and regional events; and presented at the PRSSA national conference in 2014. As a result of my leadership and dedication, I received the Stockton Adviser of the Year Award in 2014. In the fall of 2015, I helped launch a student-run PR firm affiliated with Stockton's PRSSA Chapter. The firm serves as an on-campus internship option for PR track students. The firm has become quite popular among PR/COMM students since its inception. The primary goals of the firm is to further bridge the gap between PR education and practice, and to offer professional PR services to internal and external clients. Founder and advisor of Stockton Public Relations Student Society of America Sep 2012 – Aug 2016 In fall 2012 through spring 2013 semesters, I coached a small group of committed students to launch Stockton University's Public Relations Student Society of America (PRSSA) chapter affiliated with the prestigious national organization. Our chapter became official in May 2013. Since its inception, I have kept our chapter very active through various events and activities such as guest speakers, field trips to top-tier public relations agencies in the tri-state region, resume critiques, LinkedIn workshops, among many others. The highlight was our Chapter’s inaugural event, titled, Communication Innovation 2014. Held in the spring semester of 2014, the networking event featured 15 guest speakers in public relations coming from Delaware, Pennsylvania, New York, and New Jersey. There were also distinguished guests attending the event including Stockton’s former President Herman Saatkamp who gave the welcome address, and Jessica Levin, the President & Chief Connector of Seven Degrees Communications who gave the keynote address. Over 80 attendees with diverse backgrounds came to the event, including community members from local high schools and community colleges, PRSSA members, Stockton students, and PRSSA Chapters from other universities including Monmouth University, Temple University, Rowan University, and Montclair State University. Part of the proceeds went to support the local branch of FACES 4 Autism. The event was highly successful, with 98% positive feedback on post-event surveys. Global Marketing Insite, an event sponsor, extended an open invitation to sponsor any future event hosted by Stockton PRSSA. The event also received local media coverage in the press (e.g., The Press of Atlantic City) and radio. Over time, I grew Stockton PRSSA Chapter's membership from three students to forty who regularly attended meetings and events. We raised $4,000 through various fundraising events. -Weforshe Summit- Co-Founder Feb 2019 – May 2019 WEFORSHE SUMMIT: Inspiring Transformation WE come together so, SHE can fly! A Defining Moment. We've talked about the mindset, now it's time to change the ground reality for women entrepreneurs. OUR VISION ► At Weforshe Summit, we aim to address every challenge that female entrepreneurs face globally, matched with an actionable solution that directly increases her chances. OUR MISSION ► To bring together changemakers globally who will inspire transformation, be a WEFORSHE transformer and believe in building a more inclusive entrepreneurial ecosystem, and help close the gender gap in funding and thereby shape a better world. ► Convene leaders from around the world to bridge divides and inspire new thinking and action, ► To help forge the next generation of changemakers our world requires. Want to learn more? Visit: ►► http://www.weforshesummit.com ◄◄ EVENTS COMING SOON WeForShe Summit ► Boston: September 7th & 8th ► Germany: TBA ► India: TBA ► London: TBA WeForShe Roadshow (Pitch deck submissions start early May 2019) ► Stay tuned! WeForShe Awards (Nominations opening up mid-May 2019) ► Stay tuned! -Madalyn Sklar | Social Media Speaker & Consultant | Twitter Marketing Expert | Brand Evangelist- Twitter Chat Greeting Team Jan 2017 – Sep 2018 Together with a group of social media professionals, I serve as a greeting member for Madalyn Sklar's two different Twitter chats: #SocialROI (hosted from ManagerFlitter's Twitter account) and #TwitterSmarter. My tasks involve brainstorming and revising Twitter chat questions, greeting people when they join the chat, and promoting the chat across platforms. For the #SocialROI chat, I was also in charge of developing Twitter moments to summarize key takeaways for each week's chat. Unfortunately, due to time constraint, as of Sept 2018, I was no longer developing Twitter moments for #SocialROI, but I am still a part of the greeting team. In terms of #TwitterSmarter, as of September 2018, I am no longer a chat greeter due to time constraint. -HubSpot Academy- HubSpot Academy Contributor May 2018 – Jul 2018 As an educator and entrepreneur, I had the great honor to be invited by HubSpot Academy to develop a workbook for their Social Media Certification. In this 35-page workshop, I shared numerous activities and exercises to help educators, students, and practitioners deepen their understanding of social media marketing by applying the theories and concepts that they have learned from the video content. I had the great honor working with Crystal King, who is the lead professor for HubSpot Academy's Social Media Certification, as well as the entire HubSpot Academy team. Take a look at the attached PDF and let me know what you think. -Thank God I- Social Media Consultant Jun 2016 – May 2017 I offer insights on the latest trends in social media marketing and use my expertise to engage in brainstorming sessions with team members to develop strategies and tactics and execute on them to help ThankGodI build an active online community and gain tractions as a result.

-Plai- Co-founder, CEO Jun 2019 – Present 🚀 Help your team grow with OKRs, real-time feedback and praise, effortless performance/360° reviews, effective check-ins and 1:1s. Your team will thank you! ❤️ -Uptech- Co-founder, Team Lead Feb 2016 – Present Design and development agency, building mobile and web apps. 🤩 Worked with such clients as Goat, Dollar Shave Club, Aspiration.com -Softermii- Senior iOS / Android Dev Feb 2015 – Feb 2016 -Explain, Inc.- Software Engineer (Android Dev) Mar 2014 – Mar 2015 Android app architect -NetSpace- Software Engineer (Android Dev) Sep 2013 – Feb 2015 -Kalahari Resorts & Conventions- Lifeguard Jun 2013 – Aug 2013

-Private Investigator- Self Employed 2008 – Present Licensed NYS private investigator conducting confidential investigations into criminal and civil matters. Over twenty years of law enforcement experience. -Experience organizing fencing tournaments from bid to execution.- Consultant for fencing tournaments. 2009 – Present Organize fencing tournaments from bid to execution. -Rochester Police Dept- Retired Police Supervisor 1986 – 2008

-GCT USA- Director, Procurement Nov 2017 – Present • Responsible for developing and building an organization that will oversee the purchasing and logistics associated with operating and maintaining all US Operations. • Responsible for implementing cost-reduction initiatives, inventory management, and material budgets after analyzing current operational, maintenance and procurement practices and incorporating current market rates for all goods and services. • Providing leadership to supply chain and operations employees; ensuring that all purchasing requests are completed in an efficient manner. • Establishing guidelines for all purchases; ensuring all purchases are approved by the proper individuals and are done through approved corporate channels. General Manager Oct 2014 – Nov 2017 • Lead personnel from IT, Accounting and Maintenance/Repair in the installation of a program that streamlined a multi-million dollar program. The installation had run into multiple roadblocks and been halted for nine (9) months. Within one month of being assigned the project by the Board of Directors, eliminated all roadblocks and enabled the terminal to transfer all data and operations to the system. This allowed for the automation of data capture, reduction of headcount and increased billing speed. • Spearheading GCT USA process and system improvements in the Crane and Power Shop Departments. Leading Operations, IT and Accounting through changes that will enable $100K’s in annual savings in procurement and inventory management. • Analyzing lost-time incidents and claims. Identifying trends, reducing future accidents and fighting fraudulent claims. -GCT New York- General Manager of Operations Sep 2012 – Oct 2014 • Responsible for the overall project management, terminal infrastructure improvements and operation plan for a 20 year contract moving 500,000 tons of containerized municipal waste per year for two NYC boroughs via barge/rail. • Project Manager for all aspects of a multi-million dollar Hurricane Sandy Recovery Project for both Global Container Terminal and New York Container Terminal. Responsible for the planning, logistics, documentation and cost/quality control of all work related to the recovery, restoration and rebuilding of countless buildings. Tracked the repair and replacement of all damaged equipment and property. -American Roll-On/Roll-Off- General Manager, US and Intermodal Operations Jan 2007 – Sep 2012 • Responsible for a $30.2 million operating budget covering all United States port/cargo operations and a $36.1 million operating budget covering Global Inland Distribution. • Project Manager for the largest General Electric shipment ever recorded loading one vessel. Coordinated naval architects, stevedores, welders, special equipment providers, sales personnel, customer project owners and vessel crew in order to load 14,000 cubic meters of breakbulk cargo and 4 generators totaling 1026 tons. As a result of this successful venture, future GE business was secured. • Cross-Functional Team Leader, working with IT to develope a Cost Management System and Green Cargo Logistics System. Final product will automate the intermodal tracking, billing and operations processes reducing the overall workload by 80% and shorten the Accounts Receivable process by 50%. • Developed a claims recovery process allowing for the monitoring of all cargo related claims totaling $1.5 million annually with an initial recovery of $500,000 upon implementation. • Responsible for establishing policy and strategy for all intermodal operations in the company including vendor procurement, negotiations and operations. • Developing and managing inland/port security operations, providing systematic updates on security issues as they arise. -New York Container Terminal Inc.- Manager Rail Operations Jul 2004 – Dec 2006 • Responsible for the design and operation of a $75 million on-dock rail operation. • Developed contracts and developed all terminal railroad standard operational procedures, taking in to account the needs of labor, customers and the shipping terminal. • Implemented a computerized stowage system that communicated container/train information via EDI. -New York Container Terminal- Marine Operations Feb 2002 – Jul 2004 • Preplanned, organized, and managed stevedoring operations. Position involved extensive problem solving, labor relations and focus on meeting budgeted production figures. • Stowed vessels maximizing use of terminal assets and vessel capabilities, while reducing cost. • Trained personnel in computerized vessel stowage and labor management. -CMA-CGM America Inc.- North American Intermodal Procurement Nov 2000 – Feb 2002 • Developed a logistics department that built a network of trucking companies in the United States, Canada and Mexico. • Served as a direct contact for resolution of all problems relating to the movement, billing, scheduling and delivery of all North American CMA-CGM containers. • Responsible for building and publishing a rate tariff for use by all sales and pricing personnel within the worldwide organization; improved communication of rate quotes in speed and accuracy by 85% -Hamburg Sud- Vessel Planner Nov 1999 – Nov 2000 • Provided safe and efficient stowage of cargo, ordered and managed all labor involved with vessel operations, and ensured a smooth vessel operation while it was transiting U.S. waters. • Monitored and reduced cost for Columbus Line, and provided all customers with timely and accurate information. -Sea-Land Service, Inc.- Cargo Services Supervisor Aug 1998 – Nov 1999 • Responsible for expediting import and export cargo through the terminal, while dealing with strict government, labor and local terminal deadlines. • Managed 8 Cargo Service Clerks and monitored cost and daily job requirements. • Improved efficiency by reorganizing work practices while simultaneously reducing management head count. • Direct liaison for information and problem solving for the United States Customs Department, Department of Transportation, United States Coast Guard, Department of Agriculture as well as other shipping companies moving cargo through the terminal. • Organized and disseminated time sensitive information throughout the organization and provided guidance in relation to many key policy making decisions • Standardized and mapped business processes to establish Sea-Land Service, Inc. as an ISO 9000 corporation. Assistant Marine Manager Aug 1994 – Aug 1998 • Interim Marine Manager in the ports of Boston, MA and Norfolk, VA, directly accountable for all facets of each operation. • Preplanned, organized, and managed stevedoring operations, while taking in to account safety, vessel requirements, and production / cost objectives. • Fostered positive labor relations and work atmosphere in order to meet and exceed terminal production and cost goals.

-Linked Fit- Owner/Director Feb 2018 – Present -Oakland Community College- Adjunct Faculty Jan 2019 – Present -EXOS- Personal Trainer Jul 2016 – Mar 2018 -Stephens' Pain Recovery Center- Exercise Physiologist Aug 2014 – Jun 2016 -Mediterranean Fitness- Zumba Instructor Jul 2014 – May 2015 -Sunrise Senior Living- Care Manager Jun 2011 – Jun 2014 -Mary Ellen Studio of Dance- Dance Teacher and Zumba Instructor Aug 2007 – Jun 2014 -Hurley Health and Fitness Center- Health Specialist Intern Jan 2014 – Apr 2014 -Oakland University Recreation Center- Group Exercise Instructor Aug 2012 – Apr 2014 -Beverly Hills Club- Zumba Instructor Feb 2013 – Feb 2014

-Pancreatic Cancer Action Network- Affiliate Associate Director, New York/New Jersey Jan 2020 – Present -Alzheimer's Association®- Director Of Development Dec 2017 – Dec 2019 •Plan and execute fundraising events including but not limited to Walk to End Alzheimer’s, The Longest Day, with duties to include the recruitment and management of volunteer committees; cultivation and solicitation of sponsors; oversight of promotion and marketing activities; and all event logistics. •In coordination with the National corporate development staff, identify and expand relationships with companies that have the potential to have a larger organizational footprint. Spearhead new and current corporate giving relationships to generate increased sponsorships, cause marketing programs and workplace giving to underwrite mass market, special events, and identified chapter initiatives. Support the WTEA and LTD staff and teams by also identifying corporate sponsorships, in-kind donations and third-party funders. •Work directly with the Board of Directors to design customized fundraising plans for members, as well as volunteer engagement opportunities. In addition, provide joint-leadership support for Board-hosted donor events, parlor meetings, and other community engagement activities. •Participate in the creation and implementation of the chapter's annual Strategic Implementation Plan and budget, developing annual fundraising goals and systems to track and forecast revenue throughout the year. •Supervise, develop, evaluate, and support fundraising and operations administrative staff. •Prepare reports and provide information as requested and required; oversee project budgets and maintain financial records for events. •Actively participate in the chapter’s management team to ensure effective integration of strategic directions into development work plan. •With the Executive Director, and others, provide leadership in developing the chapter’s fundraising program to ensure a diverse revenue stream using all appropriate fund raising vehicles including annual campaigns, memorials, corporate sponsorship, major and planned gifts, as well as special events. Director Of Special Events Nov 2016 – Dec 2017  Plan and execute fundraising events including but not limited to Walk to End Alzheimer’s, The Longest Day, with duties to include the recruitment and management of volunteer committees; cultivation and solicitation of sponsors; oversight of promotion and marketing activities; and all event logistics.  Responsible for achieving revenue targets and expense budgets for all events in New York City Chapter.  Manage a team of three staff toward achieving outcomes and special event goals. Ensure appropriate training takes place.  Recruit and train high impact volunteers who will assist the organization in increasing concern and awareness as well as growing revenue.  Prepare reports and provide information as requested and required; oversee project budgets and maintain financial records for events.  Actively participate in the chapter’s management team to ensure effective integration of strategic directions into development work plan.  Work with the Executive Director and other staff to manage the cultivation, solicitation and stewardship process for event and non-event donors and prospects.  Provide leadership in developing the chapter’s fundraising program to ensure a diverse revenue stream using all appropriate fundraising vehicles including annual campaigns, memorials, corporate sponsorships, major and planned giving.  Review and monitor revenue accounting and reporting systems in a timely manner.  Ensure the donor directions are met and that all fundraising activities meet the highest ethical standards. Walk Director Apr 2016 – Nov 2016  Responsible for achieving current revenue targets and expense budgets for the Walk to End Alzheimer’s in New York City with direct accountability for goals set forth in the annual budget.  Develop and follow a comprehensive development plan for Walk to End Alzheimer’s that includes budgets, timelines, team recruitment and retention strategies, volunteer committee development, marketing/PR and logistics.  Develop community contacts to recruit high level volunteer leadership on the Walk to End Alzheimer’s planning committee and garner community support.  Responsible for ensuring the Walk to End Alzheimer’s has high level leadership volunteers in place and train, coach and develop Walk leadership volunteers to reach goals.  Through volunteer networks, prospect, cultivate and steward Walk to End Alzheimer’s teams, sponsors and walkers to achieve the development goals.  Ensure Walk volunteer committees are recruited, trained and developed on the National Walk to End Alzheimer’s timeline and utilizing best practices, resulting in the attainment of income goal and team goals.  Ensure smooth integration of the National Association best practices, standards and guidelines  Work with the volunteer planning committee to organize outreach activities that promote the Alzheimer’s Association mission and services, including community presentations and corporate engagement opportunities.  Maintain relationships with key corporate sponsors year-round and insure involvement in all relevant activities and recognition opportunities.  Work to develop a new network of high level contacts for the chapter and form new corporate alliances and partnerships.  Ensure timely and efficient data entry process and donation processing related to Walk  Manage the Walk websites and all related setup, reports and information. -St. John's University- Director of Donor Relations Feb 2013 – Apr 2016 Responsible for the continuing development and administration of all stewardship activities, including significant interaction with leading donors and potential donors; management of all reporting and tracking relative to leadership gift acknowledgement; and stewardship of endowed funds, including scholarships, fellowships, awards, prizes, professorships and chairs. Work with Major Gift Officers, Annual Giving and Alumni Relations to develop new stewardship opportunities and provides daily supervision of the Donor Relations staff. Associate Director of Gift Planning Jun 2012 – Feb 2013 Carried out and approved event and marketing plan for the Office of Gift Planning Established relationships with University professors and administrators to collaborate on Gift Planning events and/or existing events/programs Manage and coordinate Gift Planning Events for all colleges and specific constituent groups such as but not limited to Retirees Association, Lewis Avenue Alumni Association, Schermerhorn Street Alumni Association, McCallen Society Manage and coordinate with Marketing Plan with Stelter Marketing Company Manage estate administration Manage projects by funds, internal support staff, manager, student worker Supported Director and Gift Planning Officer by stewarding level two legacy members and supports them by creating ways to generate leads Assistant Director of Gift Planning Jun 2010 – Jun 2012 Drafting charitable gift annuity illustrations and agreements, data entry, tracking gifts, creating and maintaining reports Maintain donor information to support effective outreach activities; track marketing responses; ensuring coordination of mailings and coding new members in the University database. Coordinate annual review of insurance policies and responsible for payment of premiums. Liaison with Office of Financial Services and Advancement Services. Coordinate year end audit with Office of Financial Services and Advancement Services. Responsible for tracking estate gifts including correspondence with estate executors. Responsible for maintaining a bequest tracking system. Develop and manage production schedule which includes producing content for McCallen Society newsletter. Maintain up to date data for gift planning donors and prospects in database. Coordinate logistics for meetings and events with the Office of Advancement Events. Oversee budget items and provide regular updates to Director. Assistant Director of Donor Relations Jun 2006 – Jun 2010 • Responsible for the processing and oversight of donor gift agreements and endowed funds, including scholarships. • Produce acknowledgement letters to recognize high-level donors on behalf of the President of St. John’s University. • Manage and maintain various Access databases in order to generate corresponding reports. • Create and design financial and demographic reports for internal management and external solicitation purposes. • Assist in the planning of stewardship events including, but not limited to, Donor Recognition Reception, Scholarship Recipient Events and Private Donor Recipient luncheons. • Develop an overall stewardship plan for Institutional Advancement. • Cultivate strong, supportive professional working relationships between Donor Relations and other campus offices including but not limited to the Offices of the President, Financial Aid and Business Affairs. -American Heart Association- Special Events Coordinator Dec 2005 – Jun 2006 • Assisted in organizing, planning and maintaining specific components of the special events held in Long Island. • Interacted with volunteers and committees including event logistics, volunteer coordination, printing, graphics and media coordination to ensure successful outcomes of each event. • Worked directly with Regional Directors and Regional Vice President on fundraising activities. • Organized signage for events in compliance with sponsorship and branding guidelines. • Coordinated all necessary support personnel for day of event including event volunteers, set up, registration and event facility staff. • Worked with companies who have moderate giving capacity to encourage and support the achievements of their event goal and other companies as assigned. • Incorporated elements of fun, passion, education and the American Heart Association mission to make sure events were a meaningful experience for all participants. Special Events Assistant Oct 2004 – Dec 2005 • Worked directly with Regional Directors on separate fundraising events, including The Heart of New York Gala, Chefs with Heart and Go Red for Women Luncheon. • Responsible for helping to raise $1.2 million for the Heart of New York Gala. • Responsible for helping to raise $350,000 for the Go Red For Women Luncheon. • Assisted in the design and preparation of all logistical arrangements at the event. • Responsible for soliciting, organizing, maintaining and collection of Auction donations. Coordinated all aspects of Auction processing for the Night of event including the design and preparation of Auction Program for the night of event. • Assisted Regional Vice President with the New York City Board of Directors, responsibilities included but were not limited to, developing agendas, keeping minutes, organizing meetings internally and externally and assisting board members in regards to the organization. -Citadel Communications Corporation- Account Manager Dec 2003 – Jul 2004 Developed new business through prospecting and cold-calling. Created advertising solutions for prospects and clients. Developed copywriting, proposal writing and presentations for prospects and clients.

-Credit Saint LLC- Client Services Manager Mar 2019 – Present -eDist Security- Communications & Training Experience Advocate Mar 2018 – Jan 2019 Customer Experience Professional Dec 2017 – Mar 2018

-UniAmerica International Corporation- Principal Consultant Sep 2009 – Present -Unicity International- Presidential Director Oct 1996 – Present Unicity is a top 100 privately held company that markets the number one clinically proven, natural product in the world for weight loss, cholesterol management & blood-glucose stabilization for diabetics. Unicity also has 16 products included in the 2016 Physicians Desk Reference (www.pdr.net). The PDR (http://www.pdr.net/about-pdr-network/) is the most commonly used drug and wellness directory by physicians. Unicity has twice as many products in the PDR than any other nutraceutical company. For more details visit : www.UniAmerica.MyUnicity.com Unicity's science of "BALANCE" : http://shoppe4health.com/health-science-information/ Unicity's product catalog : https://tinyurl.com/Unicity-product-catalog -WiLine Networks- BMOC (Branch Manager, OC) / RSM Jun 2013 – Aug 2016 -ClickChief, LLC- Director of Media Services and Co-Founder Jun 2006 – Oct 2009 -TouchAmerica, Inc. / 360networks- Regional Manager / International, National & Carriers Mar 2001 – May 2006 -FirstWorld / Verado- Branch Manager Dec 1999 – Jan 2001 -AT&T / SBC Datacomm- ISM / Regional Director Jan 1996 – Dec 1999

-Croker Fire Drill Corporation- Account Manager Aug 2019 – Present -Pasternack, Tilker, Ziegler, Walsh, Stanton, & Romano LLC- Worker’s Compensation Paralegal Nov 2018 – Jan 2019 -Global Facility Management & Construction, Inc.- Account Manager Aug 2015 – Jul 2018 - Dispatch professional maintenance vendors of all trades to respond to emergency priority facility maintenance calls providing each client with relief of issues in a timely manner. -Communicate consistently with clients on work order status by providing updates throughout each call as well as any other requested information. -Distribute work to members of the team and monitor their progress ensuring each client is getting excellent service. -Reduce payroll/benefits administration cost by 30% by negotiating pricing and fees, while ensuring the -United States Army Reserve- Combat Engineer - Squad Leader Jul 2014 – Jul 2016 - Served as a Squad Leader for the 411th Engineer Brigade, U.S. Army Reserves - Trained and developed soldiers to meet, and ultimately exceed, the military standards of fitness, training and leadership development. - Monitored the progress of subordinate soldiers in conjunction with military occupational speciality training-related expectations - Provided mentorship, counseling and hands on learning regarding aspects of infantry, military engineering tasks, explosives identification and route clearance operation training. -Open Door Family Medical Centers- Patient Advocate Dec 2014 – May 2015 - Provided chronic disease management education to patients (diabetes, hypertension, asthma, etc.) for the purpose of improving clinical outcomes. - Discussed self-management goals with patients, assisted him or her in selecting appropriate goals, and created an action plan to achieve them - Served as a liaison between primary care providers and patients to ensure that patients can access specialty medical services, medications, and other crucial aspects of health care. - Made appropriate and timely referrals to concrete services for issues such as a lack of food security, domestic violence, lack of insurance, and illiteracy -US Army- Combat Engineer - Team Leader Apr 2011 – Jun 2014 - Assigned to the 41st Engineer Company, 1st Engineer Battalion, Fort Riley, Kansas from 2011 - 2014. - Trained consistently with fellow soldiers to identify, detect and discover improvised explosive devices, through interrogation assets, involving vehicles and hand-held mine detectors. - Consistently kept up with ongoing military training with a strict focus and attention on weapons qualification, weapon maintenance, route clearance and war-zone related vigilance. - Single handedly operated a one-man vehicle, as the lead interrogation asset of a route clearance convoy, in search of improvised explosive devices in Afghanistan from 2012-2013 in support of Operation Enduring Freedom. -Global Facility Management & Construction, Inc.- Vendor Relations Sep 2010 – Apr 2011 • Maintained individual insurance documents for over 1000 vendors • Processed critical invoices • Influential in the process of customer service • Oversaw vendor compliance in accordance with insurance standards -Maryhaven Center of Hope- Direct Care Coordinator Mar 2009 – Aug 2010 • Cared for mentally disabled adults by assisting with everyday hygiene needs • Implemented training programs with clients assisting with fine motor skills and cognitive activities • Oversaw speech pathology training plans

-Queens College- Manager Employee and Labor Relations Feb 2018 – Present - Lead in the administration and enforcement of collective bargaining and labor relations practices for the College’s unions. - Provide contract interpretation to supervisors and employees in areas such as hiring practices, discipline, and administration of programs and policies. - Handles grievances, arbitrations, dispute resolution, communications, contract negotiations and other legal matters and seeks advice, when necessary, from the appropriate resources. - Consult with the Office of the Vice Chancellor for Labor Relations - Track and monitor grievances as well as developing effective strategies to reduce reported grievances and disputes. - Conduct internal investigations and coordinate with the appropriate campus office(s) for follow-up and resolution. - Collaborate with unions to resolve issues and address concerns - Manages training program by identifying external training opportunities, developing and delivering effective training sessions to small and large groups at all levels of the organization - Research and/or prepare the department’s response to Union requests for information. - Coach, mentor and counsel supervisors to enhance their ability to be an effective leader - Establish effective working relationships with management, faculty, staff and union representatives throughout the organization. - Works collaboratively with units within the Office of Human Resources, Office of Legal Counsel, and with management in other human resources functions - Assist employees with workplace issues. ​Manages a portfolio of Human Resources programs and operations at the College level. Assumes responsibility for delivery of one or more human resources programs, which may include recruitment, performance management, labor relations, pay administration, recordkeeping, and/or human resources .Manages staff responsible for carrying out HR functions. Directly supports College department chairs and managers. -NYC Department of Finance- Director of Employee and Labor Relations Jan 2017 – Jun 2017 Director Employee and Labor Relations (Administrative Labor Relations Analyst M-4) Administering the agency’s Labor Relations grievances and hearings. Serve as point person to performance management/ Smart Goal for all employees ensuring that task and standards and issued and evaluations are completed in a timely manner, or if an extension is needed submit all documentation to oversight agency. Managed and Executed Emergency Preparedness plans using Send-Word Now agency-wide communication with updates, received directly from Office of Emergency Management, MTA, DOT, NYPD or FDNY on closures or hazardous conditions. Directed Compliance Management Programs, to ensure compliance with citywide rules and regulations. Ensure all attorneys are registered with NYS Bar Association, notify, disseminate and collect Conflict of Interest certification from all managers. Supervised and trained staff, managed unit operations, set priorities, monitors and enhances productivity throughout the year. Develop, vet and implement policy and procedures with Legal affairs and NYC Law Department. Partner and coordinate with oversight agencies such as DCAS, OLR and Labor Unions representatives. Represent the agency and division at meetings and hearings as a Step 2 Hearing Officer, and agency representative at Step 3. Conduct employee and labor management meeting to resolve major issues. Research and facilitate and resolve employee issues. Facilitate and manage employee engagement, workforce and succession planning and other initiatives. Collaborate with senior management on programs and operations to support agency strategic initiatives and goals. Develop project plan for improvement, monthly metrics for each division and weekly reports. Compile and analyze metrics and data related to unit activities. Prepare documents, reports and presentations and written correspondences. -NYC Department of social services- Human Capital Management HRBP Jun 2015 – Jan 2017 Personnel Director for oversight for Investigations Revenue and Administration and program, Audit and Program accountability servicing approximately 2,000 employees that investigate fraud, conduct audit ,quality assurance and compliance. Duties include spearhead strategy design and execution for HR, EEO liaison, labor relations and disciplinary issues, finance, budget, headcount, employee evaluations, timekeeping issues, screening candidates, guiding and advising senior management about sensitive personnel issues and staffing models. Staff returning from leave, retiring, transferring, promoted, demoted, positions being classified and responding to emergencies during crisis. Attend high level executive meetings with Executive Deputy Commissioner, train new managers and presentations to hundreds of staff.Drove development of immediate and long-term solutions to address ongoing problems and improve efficiency/services through leadership of a Workforce Study, while also improving communications for locations. Drove development of immediate and long-term solutions to address ongoing problems and improve efficiency/services through leadership of a Workforce Study, while also improving communications for Centers, Regions, and between senior management and middle managers in the field. Vastly improved ability to respond to and mitigate fallout from employee/labor relations issues through development of Agency’s first Conflict Resolution meetings,, which provided education, training, and mediation support. Also, created Conflict Resolution Coordination position. Enabled greater department efficiency and self-sufficiency through educating managers of an HRIS that allowed managers to view employee information, run reports, and report employee changes from their desktop. -City of NYC- HRA FIA Assistant Director- Personnell Services Jun 1993 – Jun 2015 Manage several units in FIA personnel that service 5,000 employees at 60 sites throughout the five boroughs. My responsibilities include labor relations, employee relations, conflict resolution, employee discipline and recruitment. Monitor staff time and leave, conduct annual evaluations, attend high level meetings for change of policy and strategic planning. Train several hundred managers on employee discipline process and developed templates and forms to expedite and enhance the disciplinary procedure. Developed team building and retreat exercises for managers and staff.

-Deutsche Bahn- Strategy, Business Development and Bid Management Intern Jun 2019 – Aug 2019 Deutsche Bahn's off shot startup DB International Operations is the leading operator of reliable, innovative and sustainable transport solutions in international markets with a core competence in rail. The company is part of Deutsche Bahn Group, one of the leading providers of mobility and logistics services worldwide. Founded in Germany, the group operates in over 130 countries and has over 180 years of railway experience. -MAC Presents- Brand Partnerships and Activations Intern May 2018 – Jun 2018 MAC Presents is an award winning New York City-based music sponsorship and activation agency. For over 12 years, MAC has been creating dynamic partnerships and unforgettable live events with top tier artists and the world’s leading brands. MAC builds unique brand experiences that cut through the ad noise, set your brand apart, and build an authentic connection with consumers. -Convene- Human Resources Intern Jun 2017 – Dec 2017 Convene is the nation’s fastest growing network of meeting, event, and conference venues that combine technology, culinary, production, and human-centered design into a transformative user experience. In partnership with leading commercial landlords, the company leverages its workplace-as-a-service platform to provide on-demand amenity solutions for building tenants and their employees. -Deutschland - Land Der Ideen- PR Intern Mar 2014 – Jun 2014 Germany’s image is shaped by a number of economic, geographic and cultural factors. Like any location, however, it is primarily defined by its people. The people of Germany, their ideas, and their activities are the bedrock of its society and provide cohesion. The ‘Germany – Land of Ideas’ initiative provides a platform for them. -Loryma Resort Hotel- Operations and Guest Relations Intern Mar 2013 – Nov 2013 Loryma Resort offers total relaxation and recreation in the midst of one of the most beautiful landscapes of Turkey's Southern Aegean region.

-The Standard- Employee Benefits Specialist Jun 2014 – Present -The Heritage Foundation- External Relations Jun 2013 – Aug 2013 -Susan B. Anthony List- Media and Development Intern May 2012 – Aug 2012 -Scarcella Law Offices- Office Assistant 2010 – 2011

-New York Presbyterian Hospital- Contract Administrator May 2019 – Present Staff Assistant Oct 1996 – Present - Invoice processing assistance - Timekeeping (Kronos system) - Administrative support for nine managers - Personnel file organization - Staff licensing and certification tracking. -Harley & Browne- Secretary 1990 – 1995

-The PAR Group- Estimator Oct 2016 – Present -Aladdin Plumbing Corp.- Foreman Aug 2008 – Oct 2016

-Global Impact- Director, Northeast and Central Regions Jul 2014 – Present *Lead efforts with key corporate partners in the Northeast and Central US to generate funding for our alliance of 100 international charity partners *Responsible for executing strategies to generate workplace giving revenue for Doctors Without Borders/Médecins Sans Frontieres *Represent Global Impact at workplace fundraising events and strategic alliance partners *Work with existing and potential accounts to determine the needs and objectives of their philanthropy programs -The Estée Lauder Companies Inc.- Manager, Bumble and bumble University and Bb.U Model Project Mar 2010 – Jun 2014 Bumble and bumble University offers network salon owners, managers, and stylists continuing education in business and hairdressing techniques. Bb.U Model Project provides an essential part of the Bb.U student experience: the opportunity to work with live Model Clients to sharpen the stylist’s technical skills and creative eye. *Manage Bumble and bumble University operations ensuring all events and programs are executed flawlessly, and provide a high touch experience for all clients. Consistently streamline event operations and materials; initiate improvements as needed. Manage a team of four direct reports. *Oversee Bb.U Model Project, including supervising all event operations and client relations to guarantee client satisfaction and uphold high customer service standards for 12,000+ program participants. Manage advertising and marketing campaigns and program branding. Created highly successful client loyalty program to retain existing clients. *Chosen by senior management to be a member of EL’s exclusive “Bringing Out Your Best” year-long development program. *Honored as “Dreamspace Leader of the Year 2013” for exemplary participation in EL’s Dreamspace innovation program. *Serve as Bumble and bumble's Volunteer program manager. Actively engage employees to participate in corporate sponsored volunteer activities. Assistant Manager, Bb.U Model Project Feb 2006 – Mar 2010 Managed Bb.U Model Project client relations and booking departments. Increased client database to 10,000 active clients who report a 99% satisfaction rate. Managed program materials, marketing emails and client recruitment strategy. -Passage Events- Market Supervisor, Northeast Feb 2004 – Feb 2006 *Planned and executed hundreds of promotional marketing events in the Northeast region for clients including Starbucks, and POM Wonderful by hiring and supervising staff, managing logistical event details, and fostering positive client relationships. *Responsible for the planning/logistical coordination of events for Starbucks’ New York City year-round marketing campaign. *Promoted from on-site event supervisor to office-based Market Supervisor based on outstanding field results, including exceeding client’s program goals, execution of flawless events and excellent feedback. -Independent Contractor-various Nationwide Marketing Companies- Field Marketing Manager Feb 2002 – Feb 2004 *Managed marketing campaigns in the San Francisco Bay Area, Chicago, and New York City including conceptualizing, staffing and executing each event, finishing with post-event recapping and reporting. Collaborated with corporate marketing executives to develop unique and effective marketing campaigns with budgetary responsibility -University of Illinois at Urbana-Champaign- Program Coordinator-Sports Marketing and Fundraising Feb 2001 – Feb 2002 *Negotiated with strategic partners to create and plan successful alumni events with celebrity guests for up to 1500 attendees. *Marketed athletic teams to prospective donors, administered daily office activities, while representing the University, Athletic Department, and Scholarship Fund to individuals and businesses who inquire about events and team information. -Chicago Wolves- Coordinator-Ticket Sales Account Representative 1999 – 2000 * Marketed the team to prospective clients. Promoted ticket sales by interacting with clients and fans

-BGIS- Senior Vice President, Strategy and Innovation Oct 2012 – Present www.bgis.com -P1 / P3 Advisors- Corporate Real Estate Strategist and Outsourcing Consultant Jul 2010 – Oct 2012 -Bank of Montreal- Director of Real Estate Operations Jan 2000 – Aug 2010 • Executive center of competency for Facilities Management programs • Facilitates and manage CRE’s 5 year strategic objectives plan and KPI’s • Oversee CRE’s Environmental Compliance and • Sustainability strategies • Provide Governance oversight to ensure all areas of corporate CRE comply with internal policies and programs and external regulatory and legislative obligations • Responsible for managing technology, process and infrastructure requirements of CRE’s organization. -IBM Canada- Sr. Manager, Strategic Sourcing Jan 1993 – 2000 • Managed IBM Global's largest Outsourcing arrangement (UPSWWL). - Lead or participated in several significant outsourcing initiatives resulting in savings of over $32M. - Managed HR Procurement category, including consultants and admin and technical contractors. • Lead Audit & Process Reengineering process improvements, such as the successful adaptation of ‘buyerless’ processes. Streamlined process in support of targeted growth initiatives • Conducted a Contractor Workforce Review: examination of supplier employment relationships against national legislation. • Executed Audit Readiness action with regard to Federal legal compliance, resulting in reduced risk. • Various roles of increasing responsibility within IBM Procurement included Telecommunications, Print, Marketing, Communications, HR, Transportation and Logistics.

-New York City Housing Authority (NYCHA)- Assistant Director - Real Estate, Financial Planning & Analysis Department May 2020 – Present -NextGen Group- Co-Founder Apr 2008 – Present -rent24- Mergers & Acquisitions Manager, North America Mar 2018 – Mar 2020 -WeWork- Procurement Construction Projects & Logistics Analyst Jun 2015 – Jan 2018 -Four Seasons Hotels and Resorts- Personal Associate to Four Seasons Board of Director & CEO May 2013 – May 2015

-Print/Online Media, including The New York Times- Reporter Nov 2015 – Present I write both features and breaking news stories that focus on several areas including technology, manufacturing, entrepreneurs and the law. -Bloomberg News- Business of Law Columnist Aug 2014 – Nov 2015 Lead writer for a daily column on lawyers, law firms and legal trends. Focus also includes deals and corporate governance. Based in Palo Alto as well as New York. Contract reporter May 2009 – Aug 2014 I cover law firms as well as intellectual property, securities law and compliance issues. I write columns for Bloomberg as well as stand-alone feature stories. -The New York Times- Freelance writer 2002 – Dec 2008 I wrote stories on law firms, legal issues and small business for Business Day and also wrote feature stories for the Westchester section of the Times. -The National Law Journal- Editor Jan 1995 – Jan 2000 Editor of the business section of the National Law Journal; prior to that, editor of columns written by outside attorneys. Also worked as editor at the NLJ from 1987-88. -Cahill Gordon & Reindel- Associate 1983 – 1991

-New York Construction Solutions- President 2017 – Present As President of NYCS, I have many responsibilities, including but not limited to: • Negotiating contracts and bids • Client relationship management, technical writing and preparation of RFP’s • Coordinating and attending meetings with clients • Reviewing and editing reports • Purchasing equipment • Planning and execution of strategies to increase sales and company growth • Creating and updating marketing materials and campaigns • An analytical and agile approach to the development of contract terms • Ability to work independently in achieving objectives as well as experience in managing and developing a team of professionals -MT Group- VP Business Development Apr 2013 – Apr 2017 I oversee the Marketing and Sales department for MT Group. At MT Group I am responsible for Client relationship management, technical writing and preparations of RFP’s, maintaining MTG’s CRM database, and creating and updating marketing materials. Director of Business Development Aug 2006 – Apr 2013

-Glaxo Smith Kline- SIte Director Jun 2007 – Mar 2018 -American Eagle US Army Residential Housing- Site Director Apr 2005 – May 2006 -CBRE- Senior Property Manager Mar 2002 – Mar 2005

-Intcomex- Human Resources Manager May 2019 – Present • Manage all new hire onboarding, documentation, and background checks • Review of payroll, commissions, and any payments made to employees • Conduct new employee orientations and employee relations counseling • Handle off boarding and exit interviews for terminated employees • Generate and execute severance agreements • Handle all benefit compensation and reimbursement procedures • Coordinate leaves of absences and process claims requests (medical operations, worker’s compensation, etc.) • Keep employee records updated with all relevant information (marital status, years of service, hours worked, etc.) • Ensure new hires have technical assistance to properly set up their hardware and software • Process and review employment applications in order to evaluate qualifications or eligibility of applicants • Oversee recruitment efforts for all personnel, including writing and placing job ads • Induction and follow-up to the staff's entry process • Constant support for all companywide activities -Jesta Hotels & Resorts- Human Resources Generalist Oct 2018 – May 2019 Clevelander Hotel/Essex House/The Stiles/Best Western/Shuckers South Beach & North Bay Village • Coordinating new hire paperwork/exit interviews/on-boarding/off-boarding, and new hire & benefits orientations • Employee data entry: CoAd, Hot Schedules, and program timeclock facial recognition • Processing background checks, maintaining HRIS, maintaining I-9 folder, and creating/maintaining personnel and confidential files • Employee relations/customer service • Assisting with Workers Comp management and administration as well as FMLAs/LOAs • Investigating and resolving employee issues (i.e.: payroll checks, timecards, scheduling, etc.) • Performing employee verifications and providing verifications of previous and current employment • Tracking employee attendance/corrective actions logs and uniform distribution • Assisting with payroll administration in partnership with the payroll master • Processing pay increases, transfers, and submitting wage garnishments • Updating bulletin boards and sending out companywide communications (promotions, birthdays) • Receiving/sorting through HR correspondence and handling miscellaneous tasks as requested -Intcomex- Human Resources Manager (Contract through Ascendo Resources) Jan 2018 – May 2018 • Manage all new hire onboarding, documentation, and background checks • Review of payroll, commissions, and any payments made to employees • Conduct new employee orientations and employee relations counseling • Handle off boarding and exit interviews for terminated employees • Generate and execute severance agreements • Handle all benefit compensation and reimbursement procedures • Coordinate leaves of absences and process claims requests (medical operations, worker’s compensation, etc.) • Keep employee records updated with all relevant information (marital status, years of service, hours worked, etc.) • Ensure new hires have technical assistance to properly set up their hardware and software • Process and review employment applications in order to evaluate qualifications or eligibility of applicants • Oversee recruitment efforts for all personnel, including writing and placing job ads • Induction and follow-up to the staff's entry process • Constant support for all companywide activities -Publicis One- Human Resources Coordinator May 2015 – Jan 2018 • Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications. • Process and review employment applications in order to evaluate qualifications or eligibility of applicants. • Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations. • Meet bi-weekly payroll deadlines for processing promotions, new hires, terminations, and transfers. • Examining employee files to answer inquiries and provide information for personnel actions, manage confidentiality and discretion. • Use HRIS systems such as PTalent, PeopleSoft and HireRight to complete daily tasks and pull reports. • Conducting new employee’s orientation which includes explaining company personnel policies, benefits, and procedures to employees or job applicants • Organize internal company’s events, such as birthdays, town hall meetings • Schedule and conduct interviews and make recommendations to the hiring manager • Work with share services/vendors and other offices in the US and across Latin America. • Work as a liaison between foreign national employees and external counsel to ensure immigration documents are submitted in a timely manner. Experience assisting with H-1B, L-1A, L-1B, E-3, F-1/OPT and permanent residency cases. • Handle global relocation coordination of Publicis One employees throughout their process. • Manage relationships with the survey vendors, HR Leads, and employees, coordinated the survey launch, and analyze the survey results including reporting and action planning • Company employee communication, presentation and staff development • Company-wide committee facilitation and participation -Swiss Chalet Fine Foods- Human Resources Administrator Aug 2013 – Apr 2015 • Overseeing all HR matters for 4 warehouses on a national level and a corporate office on a local level • New hire/Termination Process of employees (background/drug screen) • Time clock keeping, global calendar, & Request for Time off forms • Bi-weekly & monthly payroll for over 160 employees; making sure time clock is up to date, running time clock report, uploading to ADP, entering salaried employees manually into ADP, submitting payroll, waiting for payroll preview to reconcile that all health, dental, 401k, child support wage deductions added up correctly • Reconciling Premiums; medical, dental, vision Invoices • Travel requisitions • Process expense reports for all managers • Drug Screening (Monthly); prepare paperwork for monthly random drug screenings • Preparing California mileage reimbursement; prepare invoices for all CA employees mileage reports. • Temp invoices, print out temp timesheets & make sure the invoice hours matches the amount of hours the temp worked • Time log in all absentee/RTO /vacation forms – log into our hard copy records – make sure someone has enough PTO/vacation time available • Personnel records to date & process health insurance forms, workers compensations injury reports, & employee leave/vacation request forms • Evaluations for temp & perm employees to supervisors on a bi-monthly basis to have employees evaluated • Reviewing Drivers License records and keeping Sales Representatives car insurance up to date • Purchasing and coordinating Excel trainings amongst departments & well as employee anniversary gifts & business cards -OfficeTeam- Human Resources Assistant Sep 2010 – Jul 2013 (Clients/Employers: Latin Finance, BBU Bank, YMCA of Greater Miami) Human Resources Administrator/Executive Secretary/Office Administrator/ (Temporary/Full-Time Associate) • Answering multi-line switchboards • Taking messages and relaying them to colleagues • Packaging UPS and DHL packages for shipment • Receiving mail and office distribution • Extensive filing, organizing, faxing, and photocopying • Scanning files into system database and sending files to storage • Contacting Latin American prospects and translating invites to their events • Translating client account activity from Spanish to English • Entering all data into computer system • Preparing new hire/rehire/volunteer application packets • Scheduling fingerprint appointments, for new employees and volunteers • Reviewing employee new hire packets for completeness • Enrolling new employee in new employee orientation and in Safety and Risk Management Training • Filling out check request for HR invoices • Maintaining all supplies and complete organization of dining area, supply room, conference/meeting rooms, lobby/waiting area, and reception area • Assisting with all event planning, corporate/family foundation research, and donor records • Generating all types of reports and distributing on a regular weekly and monthly basis • Assisting HR Director, Financial Director, and Grants Department Director with any administrative and/or non-administrative tasks as directed -Ajilon- Administrative Secretary Apr 2010 – Sep 2010 (Employer: MAT Concessionaire) Secretary/Office Assistant (Temporary/Full-Time Associate) • Answering multi-line switchboards • Taking messages and relaying them to colleagues • Packaging UPS and DHL packages for shipment • Receiving mail and office distribution • Extensive filing, organizing, faxing, and photocopying • Scanning files into system database and sending files to storage • Contacting Latin American prospects and translating invites to their events • Translating client account activity from Spanish to English • Entering all data into computer system • Performing several administrative and clerical tasks at supervisor's request -Westland Home Care Services- Human Resources Administrative Assistant Aug 2008 – Apr 2010 Human Resources/Executive Secretary (Full-Time) • Answering telephone • Entering invoices into QuickBooks • Packaging UPS and DHL packages for shipment • Receiving mail and office distribution • Extensive filing, organizing, faxing, and photocopying • Distributing paychecks • Entering data of numerous files and clients into computer system (IGEA) • Ordering office supplies • Scheduling appointments • Performing several administrative and clerical tasks at owners request -Dibroker- Administrative Assistant Nov 2007 – Jul 2008 (Temporary/Full-Time Employee) • Answering multi-line switchboards • Taking messages and relaying them to colleagues • Packaging UPS and DHL packages for shipment • Receiving mail and office distribution • Extensive filing, organizing, faxing, and photocopying • Entering data of numerous files and clients into computer system • Scanning files into system database and sending files to storage • Performing several administrative and clerical tasks at manager's request -Adecco Staffing, USA- Office Assistant Jul 2005 – May 2007 Linda Robins & Associates - a Division of Adecco, USA - Miami, FL (Employers: Steiner Leisure, Baptist Hospital, Bacardi USA, American Ventures, BAC Florida Bank, Camp Dresser & McKee, Pollack & Rosen, Convey, JRA, Inc, Downrite Engineering.) Secretary/Receptionist/Office Assistant (Temporary/Full-Time Associate) • Answering multi-line switchboards • Taking messages and relaying them to colleagues • Packaging UPS and DHL packages for shipment • Receiving mail and office distribution • Extensive filing, organizing, faxing, and photocopying • Entering data of numerous files and clients into computer system • Scanning files into system database and sending files to storage • Performing several administrative and clerical tasks at supervisor's request

-NewYork-Presbyterian Brooklyn Methodist Hospital- HR Business Partner Oct 2018 – Present Employee Relations Manager May 2016 – Sep 2018 -Bon Secours Health System- Senior Human Resources Coordinator Dec 2014 – Apr 2016 Human Resources Admin Dec 2012 – Nov 2014 -Pioneer Home Care, Inc.- Office Administrator Jun 2010 – Aug 2012

https://www.varii-promotions.co.uk/

-Royal Regency Hotel- Housekeeping Manager Jul 2018 – Present Plan the daily activities of the housekeeping department which includes overseeing and monitoring the day to day activities: cleaning the guestrooms, public areas, waiting rooms, and wash rooms Manage the Housekeeping team and inspect the day to day operation of the department to ensure that the high standards of the hotel are met Establish quality standards and work procedures for all housekeeping staff and evaluate their performance on weekly basis Provide feedback on staff performance and any disciplinary problems to hotel manager while participating in the counseling of employees Manage housekeeping staff including hiring, counseling, performance evaluations, training and development Assist housekeeping manager coaching and disciplining team members in order to improve their performance Create a work environment of employee engagement and trust that promotes teamwork including employee development and training, performance management and policy enforcement -WS4life- Administrative Assistant Sep 2016 – Jul 2018 Screen all calls to CEO & schedule all meetings Handle all expense and income reports Managing social media advertising for client acquisition. -Sporto- General Manager Jun 2012 – Aug 2016 Trained each new recruit for 2 weeks in all aspects of retail: sales, merchandise brands, inventory and customer service. Marketed merchandise to nearby sporting gymnasiums; increased revenue by 25% for the year. Exceptional ability to nurture, manage and drive employees to meet sales quotas which resulted in each employee earning extra compensation. Proven track record of consistently driving growth for company’s three retail stores that resulted in company meeting sales quota for 6 straight months. Reduced costs in inventory by reallocating space for high selling items for all stores. Implemented advertising and marketing showcases at several key stores to increase sales; increased sales by 20% for main store -BAVARO HOTEL FLAMBOYAN- Administrative Assistant Nov 2009 – May 2012 Directed and monitored the activities of the reservation department and associates to ensure the smooth flow of operations and avoid possible service shortfalls. Continually monitored the actions of competitive hotels to ensure proper and aggressive rate positioning. Managed all available accommodations for the entire hotel. Reconciled daily revenue for all accommodations rented. Supervised staff in ensuring all that all room accommodations were prepared for guests -Matum Hotel & Casino- Sales Associate Cashier May 2008 – Nov 2009 Reconciled all revenue collected from players to ensure that all cash flow was accounted for. Paid out all monies to all winning players and tickets.

-New York & Company- Director, Loss Prevention Systems & Investigations Sep 2016 – Present -Macy's- Director of Security Operations & Administration May 2009 – Feb 2016 ◉ Operational management and oversight of Asset Protection operations supporting 3,000+ security colleagues with tools and infrastructure to achieve their objectives ◉ Accountable for procurement of all security systems and supplies for the company’s 650+ retail locations in excess of $5 million in spend annually ◉ Responsible for support and maintenance and of all CCTV (40k+cameras), Access Control, Electronic Article Surveillance and Radio assets across the retail enterprise with keen interest in value, quality, and positive business impact. ◉ Acted as primary Asset Protection liaison to all Lease Business Partners such as Finish Line, Best Buy, Sunglass Hut, & Lids. ◉ Collaborated extensively with cross-functional team to develop, deploy, and execute key initiatives such as launch of new “Backstage” brand in 2015 and $400 million renovation of Macy’s NYC flagship location ◉ Primary Asset Protection liaison to IT team across many (infrastructure, servers, applications) ◉ Responsible for Asset Protection role in enterprise-wide criminal background employment screening program and compliance with EEOC and FCRA regulations ◉ Directed and managed the security portion of new store openings and renovations Director, Loss Prevention Operations Aug 1983 – May 2009

-Valley Health- Vice President, Facilities Management & Safety Jun 2016 – Present Director, Facilities Management Jan 1994 – Jun 2016 -O'Sullivan Corporation- Manager, Engineering Jun 1988 – Dec 1993

-Planned Parenthood Mid-Hudson Valley- Customer Experience Manager Oct 2014 – Present Customer Service Specialist Dec 2012 – Oct 2014 Interim Supervisor Jul 2012 – Dec 2012 -Horizon Family Medical Group- HR Manager Feb 2012 – Apr 2012 -Planned Parenthood of Mid-Hudson Valley- HR Generalist May 1989 – Oct 2011

-The City University of New York- Assistant Director of CUNY Internship Programs Jan 2020 – Present Program Manager - CUNY Internship Programs Apr 2016 – Jan 2020 Office of Continued Education and Workforce Programs - CUNY Internship Programs -The M.E.P Collective- Founder 2013 – Present A creative outlet and personal market event services provider. Created to combine the fundamentals of marketing, events, and photography. Event based services include: photography, media production, graphic design, event planning/design, event production, event marketing, and additional à la carte services. -D Palace LLC. – RDVH Studio- HR/Operations Specialist 2014 – 2016 • Developed and implemented processes and policies in the areas of procurement, training, compensation structures, and employee incentives. • Strategically utilized Microsoft Excel to create and maintain databases for payroll/compensation, inventory, vendor directories, and customer retention. • Responsible for full cycle talent recruitment of trailblazing flagship staff. • Established all interviewing guidelines and created the onboarding process which greatly improved the quality and efficiency of recruitment efforts. • Developed Employee Code of Conduct and on-going day to day operational procedures which were regularly adopted as company standards • Supervised the flawless transition of the e-commerce website to a physical location in Brooklyn, NY, assuring the organization is aligned to the federal and NY state employment laws/regulations. • Responsible for planning, implementing, and allocating quarterly budgets for procurement of goods, employee compensation, and marketing campaigns. • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind positive employee-retention rate. -Liberty Mutual Insurance- Property Loss Specialist II 2014 – 2015 • Received multiple promotions, successfully investigate and determine coverage of loss and adjusts all elements of Property Loss claims • Coordinate vendor services such as contractors, emergency repair, cleaning services, and more to ensure the very best results at all times • Utilize Xactimate estimating program to more efficiently appraise dwelling repairs and issue payment to policyholders. Greatly reducing related administrative costs • Provide quality customer service, assist policyholders with itemization of damages, and improved methods for emergency repairs as well as securing additional living arrangements -Liberty Mutual Insurance- Large Loss Personal Property Specialist 2012 – 2013 • Responsible for successfully handling Large Loss Claims at a threshold of $50k or more and collaborated directly with LMS Coach to develop suggestions for a better standard work process • Successfully trained numerous current and incoming employees to more effectively utilize Xactimate application, website, and program • Streamlined efforts to source and price massive inventories of non-salvageable personal property items, greatly reducing dead stock and overhead costs • Improved cross-functional communication and monitoring procedures with restoration vendors to continuously mitigate/expedite claims process Bodily Injury Claims Specialist 2012 – 2013 • Reviewed and evaluated numerous medical records to determine settlement figures while under strict deadlines and heavy workload • Handled a record 100+ effective Claims for the States New York and Ohio and constantly exceeded personal and corporate goals • Provided expert assistance with incoming first notice of auto property damage calls for all 9 Liberty Mutual regions No Fault Claims Specialist 2011 – 2012 • Provided superior assistance to NY No-Fault office with incoming/outgoing First Notice of Loss calls and greatly improved customer satisfaction ratings • Reviewed numerous medical records and medical notes to make no-fault coverage decisions while operating under strict timelines and budgetary constraints • Improved the process to handle incoming no-fault medical claims for Michigan/Minnesota and was constantly praised for improving workplace productivity -Sony Music Entertainment- Urban Promotions Intern 2009 – 2010 • Ran and interpreted daily and weekly BDS/Soundscan results for analytical reports • Researched ideas and produced creative promotional events for music artists reaching out to more than 100 colleges •Assisted with contest coordination for various networks and radio stations including • Assist with social media analysis - analyzing Twitter, Facebook activity on Sony Music artists. • Responsible for packaging and shipping promotional merchandise to national radio stations • Oversaw and arranged weekly travel for artist, management, and contest winners

-Proskauer Rose LLP- Director of Operations & Procurement Jan 2018 – Present Director of Procurement Jul 2016 – Present -Cleary Gottlieb Steen & Hamilton LLP- Director of Purchasing Apr 2001 – Jul 2016 Clive Ellison was the Director of Purchasing at Cleary Gottlieb, a leading international law firm with 16 highly integrated offices located in major financial centers around the world. Clive, based in the New York office, was responsible for pioneering and leading the Purchasing and Supply Group - a team of dynamic procurement professionals who facilitate the sourcing and procurement of a diverse range of commodities at a local, regional and global level. -HUD Group ( A Hutchison & Swire Joint Venture)- Purchasing Consultant/Head of Purchasing 1997 – 1999 -Imperial College Healthcare NHS Trust- Head of Purchasing Apr 1995 – Aug 1997 Purchasing Officer Apr 1994 – Mar 1995

-New York Life Insurance Company- Vice President, New York Life Foundation & Corporate Vice President, New York Life Oct 2013 – Present Vice President, New York Life Foundation & Corporate Vice President Sept 2013 – Current -With the President of the New York Life Foundation/VP of Corporate Responsibility(CR), implement the Company’s charitable, philanthropic and employee engagement strategies -Manage the grantmaking process including due diligence, proposal review, analyze grantee reports, financial analysis and site visits -Develop grant recommendations to comply with the Foundation’s content and geographic focus -Evaluate the impact of grants and programs to provide continuity with pipeline and long-term grantmaking strategy -Manage corporate grant portfolio including tax credit, sponsorships, RFPs and disaster relief -Drive internal processes for forecasting, planning and budgeting to ensure the most cost efficient use of resources -Communicate regularly with management across multiple business units and geographies to ensure support for the programs across regions -Represent the Foundation internally and externally to enhance awareness of Foundation work and other partnerships -Collaborate with media relations and internal communications to develop and implement communication and marketing plans which highlight the impact of the company’s philanthropic work -Remain current on trends and partnerships related to strategic focus areas as a funder -Provide technical assistance to grantees or recommend helpful resources AVP, Corporate Responsibility Sep 2010 – Oct 2013 -With the President of the New York Life Foundation/VP of CR and company leadership, provided strategy and direction to align New York Life’s employee engagement programs with the overall business strategies -Managed all employee engagement programs maintained/enhanced strategies, processes, guidelines and policies to encourage and support employee involvement in the community -Led, planned and implemented the day-to-day operations of New York Life’s employee volunteer program and volunteer grants programs -Provided leadership and support for the Annual Workplace Giving campaign, Matching Gifts program, Disaster Relief and Scholarship program -Monitored and managed the budget for CR department -Managed data collection for CR annual internal and external measurement and reporting -Refined and, where necessary, developed new metrics and reporting systems to track effectiveness of CR programs across the company -Collaborated with media relations and internal communications to develop and implement communication and marketing plans which highlight the impact of the company’s philanthropic work -Led the design and maintain of an integrated website for all employee engagement programs Director, Corporate Responsibility Jul 2008 – Sep 2010 -Managed the volunteer program and volunteer grant programs -Planned and hosted annual conference for the volunteer coordinators -Developed and managed a field-driven corporate grant program -Managed external vendor relationships -Managed employee engagement programs staff Major Contributions: -Created and implemented a “single platform” model for engagement programs -Revised program guidelines to include universal eligibility criteria for all programs and streamlined processes to recognize and reward community involvement -Designed and successfully implemented the Community Impact Grants program, which recognizes the community involvement of the field force with local nonprofit organizations; the program has awarded over $3.1 million since inception in 2008 -Created and implemented standardized training materials and templates for the employee engagement programs -Developed and launched New York Life’s first global month of service; a company-wide initiative to encourage all employees to volunteer for a child-related project annually in May Senior Consultant Dec 2000 – Jul 2008 **Started with New York Life in December 2000; promoted twice before becoming Director of the Corporate Responsibility Department. Key Responsibilities: -Created, managed and provided strategic direction and structure for employee volunteer program -Established and maintained relationships with nonprofit organizations toward mutually beneficial business-community partnerships -Planned and coordinated all logistics related to community involvement -Responsible for program marketing internally and externally Major Contributions: -Expanded New York Life’s employee volunteer program from home office only to all employee-based offices -Led the development of an extensive in-house volunteering tracking system -Developed an extensive Team Leader model for the employee volunteer program

-New York City Law Department- Team Supervisor Nov 2019 – Present Litigating Senior Counsel Oct 2017 – Present Represent the City of New York, its agencies and related entities and their officers and employees in critical, complex, sensitive or high profile matters, including class actions concerning constitutional law, employment law, and labor law, in both Federal and State Courts in all phases of litigation, up to and including through trial. Mediate and negotiate settlements in high profile and sensitive matters. Provide client agencies with legal counseling and guidance concerning labor and employment issues. Supervise legal interns and junior attorneys. Create and deliver trainings, including CLEs, to the Law Department, as well as client agency attorneys on subjects including ethics and conflicts of interest, preservation of documents and electronically stored information, and alternative dispute resolution. -NYC Department of Education- Senior Counsel - General Practice Unit Jul 2014 – Oct 2017 Represented the DOE in discrimination proceedings before city, state, and federal agencies; supported and advised the New York City Law Department in its representation of the DOE in state and federal court litigation; drafted FOIL appeal decisions; handled DOJ investigations and policy initiatives; drafted DOE rules, regulations, and internal guidance documents; and analyzed and implemented federal, state, and city legislation and regulations promulgated by the New York State Education Department. Reviewed proposed City legislation with ramifications for the DOE; provided direct legal assistance, including employment counseling, to administrators and school leadership throughout the DOE. Senior Field Counsel Aug 2012 – Jul 2014 Provided direct assistance to administrators and school leadership in resolving matters with legal implications. Provided legal counseling and support in areas including labor and employment law, contracts, employee discipline, student safety and health, student discipline, school policies, including religious accommodations, dress codes, school trips, school security, facilities issues, and other school-based legal issues as needed. Assisted with responses to litigation, human rights investigations, student discipline matters and other legal matters. Provided regular trainings to school leadership on a variety of legal issues ranging from progressive discipline, to employment discrimination and workplace harassment. -Sills Cummis & Gross P.C.- Associate Sep 2011 – Aug 2012 Provided employment counseling and defended clients in Federal and State Courts in New York and New Jersey in connection with labor and employment claims, including claims under the Conscientious Employee Protection Act, the New Jersey Law Against Discrimination, the New Jersey State Wage and Hour Laws, and other federal, state, and local statutes. Enforced and defended against enforcement of restrictive covenants, and defended employment tort claims, including claims of defamation, invasion of privacy, tortious interference with contract, and intentional infliction of emotional distress. Drafted employment manuals and social media policies; represented management in traditional labor matters, including union elections and campaigns, and unfair labor practices. -Lewis Brisbois Bisgaard & Smith LLP- Associate Jul 2010 – Sep 2011 Defended insured and self-insured clients in Federal and State courts in New York and New Jersey in a variety of employment and civil rights matters, including claims of discrimination, retaliation, sexual harassment, and wage and hour claims. Investigated factual and legal allegations in complaint, drafted pleadings and motions, made court appearances, conducted all aspects of discovery (including interviewing witnesses, taking and defending depositions, and identifying case’s ripeness, or lack thereof, for settlement). Represented management in traditional labor matters, including union elections and campaigns, and unfair labor practices; prepared pre-trial/pre-hearing submissions (including motions in limine, and pre-trial orders); devised and developed courtroom strategies; prepared witnesses and documents for trial/hearing. -New York City Law Department- Assistant Corporation Counsel, Labor and Employment Law Division Sep 2006 – Jun 2010 As lead attorney, represented and, primarily, defended in Federal and State courts the interests of The City of New York, its agencies, the Department of Education, and the City University of New York. Litigated broad range of employment and civil rights matters including claims of discrimination, sexual harassment, retaliation (including Title VII, Title IX, and First Amendment) and defamation, whistleblower protection, the Fair Labor Standards Act, the Family and Medical Leave Act, the New York State and City Human Rights Laws, and union grievances and arbitration: (a) Managed high-volume caseload from inception through resolution with minimal supervision; (b) investigated factual and legal allegations in complaint, drafted pleadings and motions, made court appearances and argued motions, conducted all aspects of discovery (including interviewing witnesses, taking and defending depositions, and identifying case’s ripeness, or lack thereof, for settlement); (c) prepared pretrial/pre-hearing submissions; devised and developed courtroom strategies; prepared witnesses and documents for trial/hearing; (d) successfully represented Board of Education Retirement System in investigation by U.S. Department of Justice concerning hiring of non-U.S. citizens and during I-9 audit. -Hon. Jose L. Linares, USDJ District of New Jersey- Judicial Extern Aug 2005 – Dec 2005 -United States Department of Homeland Security, Citizenship and Immigration Services- Intern Jan 2005 – May 2005 -Vermont Department of Human Resources- Intern 2004

-Allied Universal- Regional Manager Nov 2018 – Present Director of Security Jul 2016 – Present Senior Project Manager Feb 2018 – Nov 2018 -Universal Services of America- Director of Security Apr 2015 – Feb 2018 • Coordinates all aspects of executing the security contract at the assigned location • Responsible for supervising, motivating, coaching and training employees. • Conduct interviews, make recommendations for placement of security professionals, and execute site-specific orientations • Is the first point of contact for security professionals regarding performance, operations, emergency response activities, and department needs • May be responsible for scheduling and payroll coordination at assigned site based on the size and post requirements, including pay and invoice reconciliation -Valor Security Services- Region 107 National Special Response Team Coordinator Nov 2014 – Mar 2015 CPR, AED, First Aid Instructor Sep 2013 – Mar 2015 Director Of Security Mar 2013 – Mar 2015 Responsible for recruiting, hiring, and training security staff • Evaluate needs of locations and coordinates work assignments • Assign Security/ public Safety officers to shifts at various locations according to job requirements and workers abilities, skills and experience • Observes workers in performance of duties to evaluate efficiency and to detect and correct inefficient work practices. • Conducts investigations relating to security of personnel issues • Prepare detailed reports concerning matters investigated • Communicate With appropriate client personnel to maintain location needs and customer relation -Valor Security Services- Supervisor Feb 2010 – May 2012 • Responsible for financial budgets, recruiting, hiring, and training security staff. • Evaluate needs of locations and coordinates work assignments. • Assigns Security / Public Safety Officers to shifts at various locations According to job requirements and worker's abilities, skills, and experience. • Reviews performance of officers, evaluates discipline and train dependent on needs assessments. • Observes workers in performance of duties to evaluate efficiency and to detect and correct inefficient work practices. • Conducts investigations relating to security or personnel issues. • Prepares detailed reports concerning matters investigated. Lead Security Officer Sep 2007 – Feb 2010 • Accountable for providing consistent quality mall public safety services to client management mall patrons and tenants • Enforce established safety program through patrolling and actively responding to and reporting unusual incidents.

-New York Mets- Inside Sales Representative Aug 2019 – May 2020 In my most recent role, I was an Inside Sales Representative with the New York Mets. In this full-time position, I was responsible for building and maintaining relationships with clients as well as enhancing their experience at Citi Field. I served as a full-menu consultant, focusing on season tickets, group outings, and suites. -New York Mets- Game Day Merchandise Sales Representative Mar 2018 – Dec 2018 At the beginning of the 2018 MLB season, I broke into the sport industry as a Sales Associate at the Amazin' Memorabilia Shop at Citi Field, home of the New York Mets. I was responsible for many tasks, which included assisting guests in an efficient manner, managing the flow of traffic in and out of the shop, as well as maintaining cleanliness, efficiency, and a welcoming atmosphere for all fans. -Central Park Track Club- Social Media Intern Jan 2018 – May 2018 During the Spring 2018 academic semester, I was an intern at Central Park Track Club sponsored by New Balance. I was responsible for producing new content across the club's social media pages such as Instagram, Twitter and Facebook. I worked directly with the Central Park Track Club's Head Coach and assisted the club in promoting their content. -isportsweb.com- Sport Writer Intern Jul 2017 – Dec 2017 In 2017, I had an opportunity to become a Sport Writer Intern at isportsweb.com. I published articles that covered several Major League Baseball teams such as the New York Yankees, Cleveland Indians, Los Angeles Dodgers and Washington Nationals. I was responsible for publishing several articles per week. During this time, I was able to gain valuable experience in the journalism aspect of the sport industry. -Tropical Smoothie Cafe- Shift Leader Feb 2016 – Apr 2017 For approximately 14 months, I worked as a shift leader at Tropical Smoothie Cafe. I was responsible for opening and closing the cafe, operating a cash register, assisting employees with a variety of tasks, and maintaining a clean and friendly workplace.

-Melaleuca:The Wellness Company- Partner Jun 2009 – Sep 2018

-michelleockers.com- ReThink Learning Program Mar 2020 – Present Now is the time to shift existing face to face learning programs to a virtual environment an create new programs. Do it in a way that is both QUICK and SMART, and sets your team up to emerge in a stronger position than before the advent of physical distancing. Created in response to deep listening to learning teams grappling with the loss of face to face classroom training as an option, the ReThink Learning program will help you create good quality learning approaches for the virtual environment which will endure when we re-emerge from physical distancing. This is a 3 week program for teams or individuals that will provide practical guidance, peer support, a toolkit and 1:1 coaching to (re)design a learning solution - and equip you with skills and tools you can apply to quickly and smartly design more solutions. Learning Strategy Expert & Learning Team Capability Builder Oct 2016 – Present I am a strategist, facilitator and speaker who helps leaders to build high impact Learning and Development (L&D) teams and communities. I work independently with a range of organisations and leaders around the globe. Progressive leaders engage me to shift the mindset, skillset and toolset of their learning team or capability community. I bring the outside in, sharing practices from high performing learning teams and cultures. Together we create a modern organisational learning strategy and practical action plan to suit the organisational context. This is supported with a learning team capability roadmap to build the skills needed to implement the plan and transform learning across the organisation. My approaches are particularly well-suited to distributed, remote or virtual teams and organisations. -Learning Uncut- Podcast Host Mar 2018 – Present Host of Learning Uncut where I interview learning professionals from around the globe about real solutions they've implemented in an organisation. We unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams. We keep it practical and progressive - showcasing the “unsung L&D heroes” out there doing great work, being brave and trying new things. "Real conversations about real learning solutions and real experiences with real advice from real people." -Australian Institute of Training & Development - AITD- Divisional President Sep 2018 – Present In my volunteer role as President of the QLD/NT Divisional Council I lead a team who create professional development, networking and community building events for learning professionals in our region. -The Learning and Performance Institute- Advisory Board Member Feb 2018 – Apr 2020 As a volunteer member of the The Learning and Performance Institute’s Advisory Board I help develop the LPI's strategy for the global learning community. The LPI mission is to promote, empower and support best practice in workplace learning, giving particular focus to learning efficacy – the demonstrable impact of learning on individual and organisational performance. https://www.thelpi.org/about/advisory-board/ Project Leader, L&D Capability Map Refresh May 2018 – Sep 2018 The LPI Capability Map provides a global view of the skills needed to deliver 21st Century workplace learning and development. I led a refresh of this Capability Map in 2018, including an open consultation process to gather feedback on the Capability Map, and working with over 50 leading L&D practitioners globally on a Steering Group and Working Groups to update the Map and skill descriptions. Since then I have worked directly with learning teams in several countries to strategically build their capability using this framework and a process I call the Capability RoadMap. Contact me if you are ready to shift the mindset and skillset of your learning team. -Qantas- Learning and Development Transformation (Strategic Consulting Engagement) Oct 2016 – Nov 2017 I worked as an external strategic advisor to Qantas on a program to transform the Learning and Development function across all airlines in the Group. A discovery phase that included benchmarking, cost modelling and learning program review identified significant opportunities to improve the effectiveness of L&D activities. This was followed by a highly consultative and data-driven approach to develop a new vision and operating model for a modern, high impact learning culture. -Coca-Cola Amatil- National Supply Chain Technical Capability Manager Mar 2012 – Sep 2016 I lead Coca-Cola Amatil's (CCA) Supply Chain Technical Academy. I set up the Academy in 2012 to provide a robust way of sustaining and developing technical skills and knowledge. I chair a Capability Governance Board attended by Supply Chain senior managers to align capability strategy and initiatives with business strategy. The Academy develops and implements competency-based programs for core capabilities. These programs use eLearning, structured on-the-job training, workplace experience, coaching and skill assessment. Our Supply Planner and Blow Mold Operation programs were finalists in blended learning at the Australian Institute of Development's (AITD) 2013 Excellence Awards. We set up an Academy in CCA Indonesia, and our programs are in use in Australia, Indonesia and New Zealand. In early 2014 we updated our capability strategy to include 'Continuous Workplace Learning.' I introduced social learning to expand knowledge sharing across the organisation. We apply social learning strategically to improve business continuity and organisational performance. The AITD awarded our Systems Certification program a highly commended finalist in the social/collaborative learning category in their 2015 Excellence Awards. Approaches used include self-directed learning, knowledge sharing, user-generated content, communities of practice, and collaboration. I increased Supply Chain adoption and value creation from our SharePoint Enterprise Social Network (ESN) by redesigning site infrastructure, role-modelling social behaviours, and providing training and performance support. The Academy developed the 'Work Connect and Learn' guided social learning program to build digital, networking and personal knowledge skills and habits. We are now developing a self-paced micro-learning version for use across CCA, and introducing Working Out Loud Circles. To learn more about these solutions and how I work go to my blog where I share my practices - www.michelleockers.com. Technical Training Consultant Oct 2011 – Apr 2012 Scope and develop management system for technical training for all Supply chain job roles. Lead project to develop and implement processes, tools, roles and responsibilities, and learning programs for technical training. -Andragogy- Learning Consultant Jan 2010 – Mar 2012 Andragogy develops and implements practical, sustainable Training Management Systems and learning programs. We have the expertise to both develop and implement training strategy, and can lead large training programs utilising our project management and change management experience. -Credit Corp Group- Learning Consultant May 2011 – Dec 2011 Credit Corp Group (CCG) is a receivables management company, specialising in debt purchase and debt collection services I developed skill framework and learning strategy for Operations job roles, procedure and tool for Individual Learning Plans, and verbal communications learning package. -TAFE- Instructional Designer and Trainer Mar 2009 – Dec 2011 Design, develop and facilitated CertIV Training and Assessment (TAA) courses -Ardagh Group- L&D Consultant Mar 2010 – May 2011 Ardagh manufactures cans. (1) Review training management system for production staff, develop and implement improvement program. (2) Design, develop and implement training program for processes and software for planning, production, inventory management and financial management. -BP- L&D Consultant - Bulwer Island Refinery Oct 2010 – Dec 2010 Review all aspects of training and assessment for operations and maintenance staff at oil refinery. Identify required improvements, and develop improvement program. -Australian Payments Clearing Association (APCA)- Training Lead Apr 2010 – Dec 2010 Develop training strategy for finance industry wide education program to reduce card skimming fraud. Specialist lead to produce videos and associated materials to train retail staff across Australia on this topic. -Qantas- Training Manager Aug 2007 – Dec 2008 Designed and implemented training strategy for project to implement Enterprise Resource Planning ERP in food manufacturing operations. Over 1,000 learners in 29 job roles. -SMS Management & Technology- Consultant Jun 2006 – Dec 2008 Managed, designed and implemented learning programs on major strategic projects for clients. -Alcatel-Lucent- Training Program Manager Dec 2006 – Aug 2007 Designed and implemented governance, management and continuous improvement processes on training program for Telstra national broadband infrastructure upgrade. Multiple releases, with 300-800 learners per release. -Independent Facilitator- Team Building Consultant Jun 2005 – Jun 2006 Developed and facilitated team building for American Express, Operational Concepts (consulting firm), and SMS Management & Technology. -American Express- Regional Director, Process Management, Billing & Card Operations Feb 2003 – Dec 2004 Manage processes for billing and card personalisation for delivery to 11 countries in the Japan, Asia-Pacific region. Responsibilities included process development, training, change management, quality and business continuity. Designed, developed and implemented a defect elimination program to improve customer experience. -Ball Solutions- Consultant Jan 2002 – Jan 2003 Various Business Analysis, Logistics and Change Management assignments with clients in Defence and Financial Services. -Tower Technology- Project Manager Jun 2000 – Dec 2001 Manage implementation of workflow and document management solutions, predominantly in Financial Services organisations. -Royal Australian Air Force- Integrated Logistics Support Jan 1985 – Jun 2000 Various logistics roles, with focus on implementation of logistics support infrastructure for introduction of new aircraft fleet to service or modification of existing fleet. Functional responsibilities include maintenance, spares, support equipment, technical publications, and training.

-HETA Architects- Director Jun 2019 – Present HETA Architects have a unique approach to design. Yes, we design beautiful, inspiring, places and spaces, But we don’t stop at aesthetics. We don’t just want our buildings to look good. We want them to do good. To be centred around people, lifestyle and wellbeing. All our creations are built on insight. We fuse inspiring design, with innovative data science and smart environmental solutions. For sensitive, but stunning, architecture, that won't just benefit the world today, but for future generations tomorrow. So, whatever the location, the scale, the purpose, old or new. We work openly and collaboratively, to exceed the highest standards of quality, creativity and sustainability. Some people call it unique. We call it THE HETA WAY. -THE D- Non Executive Director Sep 2016 – Present Owner Role *Providing a FULL Digital Service to the Build Environment. *Digital Strategy, Digital Change Management, Long Term Digital Partnerships, Digital Project Management, Digital Resource assistance for digital specialists, access to DBI Digital help-desk, Digital Training for hard Skills + Soft Skills. *We have a team of software and industry experts to allow our clients the very best service for there digital project. * We are a team of Digital Transformation Experts from different sectors with a common goal and vision. Hard Skills My role is more focused on managing and growing the business and requires my focus on different tools to our technical specialists. Tableu, Indesign, Excel, Jira, Project, Basecamp, Trello, Slack, Watsapp, LinkedIn, Email, sales force, connect, Ebooks, Lynda.com, Audiobooks, cantasia, photoshop, Duolingo, Project, Prince2, Mywellness, Udemi. Soft Skills Self Motivation, Self Drive, team leading, networking, socialising, communication, multi tasking, delivering, designing, creating, questioning, disagreeing, Implementing, delegation, focus, visionary, empathy, emotional intelligence, selling, serving, assisting, enabling, empowering, creating, supporting, nurturing, growing, none stop learning. -RE-EVOLOGY - Proptech&Real Estate- Co Founder Oct 2018 – Jun 2019 Owner Role *New startup *Real Estate company creating customised software for the Property / Real Estate sector *Sales and Marketing Digital Real Estate Agency *Disrupting a traditional market with new tools and solutions to selling, renting and leasing. * Gaming Engineers / App Developers / Data Scientist / Visualisers / Building Surveyors all working together to create a new era for property and real estate. * Fintech / Blockchain / IOT * We consult to create custom software * We sell our software tools * We can sell your property * We create more value * We create a digital real estate / digital twin * We can reduce cost of selling * We create apps * We survey your home * VR AR enable your home * Link your smart home to your Virtual Property * We can work with Real Estate Agents or we can help you advertise. Hard Skills For a change no need for me to be technical as RE-EVOLOGY has a CTO who loves the hard skills as much as I love the soft Skills, ALWAYS WORK WITH YOUR MAGIC!! Soft Skills Networking, socialising, presenting, collaboration, teamwork, growth, management, investing, project managing, innovation, marketing, sales, community, helping people, problem solving, nurturing, leading, connecting, providing, serving, assisting, developing, delivering, structuring, managing, being emotionally aware, respecting, questioning, disrupting, listening, understanding. -Sheppard Robson- Director Feb 2013 – Sep 2016 Permanent Role *3.5 year corporate transformational / change project. * Implementing new software, cultures and workflows *Director Level * Project winning, Client facing, business planning, team leader, project management on large city projects, digital transformation, innovation focused, delivery focused. * Brought in to deliver 3.5 year task, designed and delivered on agreed time. Hard Skills Revit, Navisworks, Solibri, Excel, Project, Primavera, Synchro, Dynamo, sketchup, word, in design, presi, Cobie, slack, Trello, basecamp, jira, 3D Max, unity, unreal, safera, illustrator, photoshop, rhino, grasshopper, showcase, Enscape, twin motion, fuzor, bim colab, microstation, Ecosim, inventor, tekla, lumion, xrev,bimlink,bluebeam. Soft Skills Leadership, innovation, collaboration, stakeholder management, sales, marketing, bidding, inspiring, networking, managing, growth, directing, delegation, emotional intelligence, creativity, planning, focus, control, patience, self control, confidence, communication, drive, conflict management, learning constantly, teamwork, delivery, structure, mentoring, training. -AECOM- Digital Project Manger Nov 2012 – Mar 2013 Contract Role *Leadership Role, hires to lead delivery of a multi disciplinary project in Lusail, Qatar, the expressway project. * Buildings, Bridges, Roads, art installations for engineering and architecture. * BIM Level 2 delivery * I was brought in to facilitate the delivery of BIM Level 2 and was implementing new software, training and was 100% project focused. * I built the team required with the project director and was responsible for structuring all teams and digital activity. * Direct client facing role * International collaboration delivery * One of the most testing roles of my career -Bates Smart- BIM Manager / Change, Transformarional and Digital Project Manager Feb 2012 – Nov 2012 Permanent role *Transformational / Change Management Role *Implementing new software, creating new software, creating new workflows, training,change management. *Project Delivery of Spring Street, Chadstone, Westfield *Responsible of early stage integration and implementation of new working culture and workflow. * Creation of stakeholder documentation * Managerial Role * Projects where delivered in Waterfall method and transformational tasks to Agile Hard Skills SQL, Revit, Navisworks, Civil 3D, CostX, DimensionX, in design, 3D max, Vray, Rhino,Grasshoper, Excel, indesign, word, primavera, synchro, Project. Soft Skills Leadership, Innovation, Change Management, Design, vision, teamwork, learning new softwares, learning new standards, working under pressure, implementing, structuring, communication, nurturing, mentoring, reporting, selling. -Silver Thomas Hanley- BIM Coordinator / Project Manager Aug 2011 – Feb 2012 Permanent Role * I was hired to help plan the early stages of 2 of the biggest hospitals in the world $2.5 billion hospital in Adelaide RAH and a $1.2 billion hospital in Melbourne VCCC. *Team of 10 hired to create the project plan for the next 10 year of design and construction. *Creating new technology, new workflows, new processes, customising technology, mass training, creating project planning documents. * Ownership of a big data link of a library kit of hospital parts that linked to an SQL database which would be eventually linked to an IOT Smart Hospital. *Preparing Virtual Reality experiences design for Design Development User Group Meetings with hospital employees. *Providing Training & leadership to members of staff joining the project *All tasks where delivered to an Agile Project management style, I was allocated scrum master of some key projects. Hard Skills SQL database, Excel, big data tools, primavera, project, revit,Navisworks, inventor, unity, unreal engine, word, indesign Soft Skills Learning health standards, collaboration with health planners, vision, leading, prototyping, creating,nurturing, delivering, growing, motivation, teamwork, agility, determination, focus, patience, working under pressure -Elder Lester Architects- Architectural Techncian / Project Manager Jun 2011 – Sep 2011 Contract Role *Commercial role, working on large residential projects. *I was project managing 4 projects at the same time *All jobs jobs done to Waterfall Project Management Style Hard skills Revit, Sketchup, 3Ds Max, NBS Building, Navisworks, Project, Excel, Photoshop, PowerPoint, Word. Soft skills Communication, team leading, leadership, empathy, strategy, problem solving, training, mentoring, vision, design, coordination, multi tasking, eye for detail, client facing, self motivation, learning new software, learning on the job, studying part time, working through a political recession. -HBO+EMTB ARCHITECTS AND INTERIORS PRIVATE LIMITED- BIM Coordinator / Project Manager Feb 2011 – Jul 2011 Contact Role *Project Manager of tender packages on site at Crown Casino working with the building contractor. *I was the Project BIM Manger for the full Project. *The largest project of my career at the time, 17 phases of construction due to 24/7 opening of the casino *Role was to come in and deliver the tender package which we did successfully. * *Project was done to Waterfall Project Management Style Hard Skills Project, Primavera, Revit, Navisworks, Excel Soft Skills Technically Delivery, focus, teamwork, collaboration, multi faceted deadlines, working under pressure, leadership, client facing, attention to detail, communication, empathy, flexibility, agility, creative thinking, inspiring, motivating -Lumo Energy- Manager Sales / Team Leader Nov 2010 – Feb 2011 Contract Role *this role was where I realised my magic was selling, negotiation, client winning and working under pressure on client facing task. *i started with a mentor and I ended this role leading a team. *making up to 50 sales a day and working to large team targets. * *All jobs jobs done to Agile Project Management Style Hard Skills N/A Soft Skills Motivation, negotiation, communication, leadership, self motivation, team motivation, inspiration, innovation, entrepreneurship, empathy, working under pressure, persistence, adaptability, logical thinking, strategy -DKS Architects- Architectural Revit Technician / Project Manager May 2007 – May 2010 Permanent Role *moved up to a more commercial role, working on larger commercial projects at a much larger company. *trained in new softwares, new ways of working, new standards, bigger teams, higher pressure, higher expection. *was given the chance to project manage projects under the guidance of senior directors * *All jobs jobs done to Waterfall Project Management Style Hard skills Revit, Sketchup, 3Ds Max, NBS Building, Navisworks, Project, Excel, Photoshop, PowerPoint, Word. Soft skills Communication, team leading, leadership, empathy, strategy, problem solving, training, mentoring, vision, design, coordination, multi tasking, eye for detail, client facing, self motivation, learning new software, learning on the job, studying part time, working through a political recession. -BHD Partnership- Architectural Technician / Project Manager May 2003 – Jun 2007 Permanent Role *began work at 17 as an apprentice in an engineering and architecture studio and eventually grew into a project manager. *project managing small construction projects extensions, new build houses, retail fitouts, small commercial projects *All jobs jobs done to Waterfall Project Management Style Hard skills Excel, Project, Autocad, Sketchup, Soft skills Communication, team leading, leadership, empathy, strategy, problem solving, training, mentoring, vision, design, coordination, multi tasking, eye for detail, client facing, learning new software, studying whilst working.

-Gheorg- Founder and CEO Jul 2019 – Present In June 2019 I was accepted in to She Starts bootcamp, and then won a place in the 2019 Accelerator for Gheorg: the little robot who helps kids with anxiety. Gheorg is a long-time, part-time hobby of mine designed to tackle the big issue of childhood anxiety in a really unusual but child-friendly and family-friendly way. Gheorg will use AI to advance how we diagnose and treat childhood anxiety. -futureproofology- Founder and CEO Aug 2008 – Present www.paxleaderlabs.org Specialising in Leadership Development including self assessment, 360 Degree Feedback and executive coaching. Our clients include: Major Industry Associations, Not for Profits, Commercial companies and Education organisations. Our clients describe our leadership assessment as: "refreshingly simple...it really helped our leaders see what they needed to change...now those who were struggling with people management are competent and even inspiring leaders!" -Macquarie University- Assoc. Researcher and Project Lead, Australian Research Institute for Environment and Sustainability Jan 2015 – Present Explore the connections between people, planet and profit towards building sustainable communities and organisations in Australia Design and run studies to explore sustainability in Australian business and communities Create and deliver interventions that develop sustainability in Australian business and communities Generate income for the institute through grants and industry projects Supervise research students Associate Lecturer Feb 2011 – Dec 2014 I teach in the Masters of Organisational Psychology program at Macquarie in Change Management, Professional Practice and Organisational Performance. -Nature For All- Research Scientist Sep 2017 – Jun 2019 Expert advice and research synthesis on developing solutions and an understanding of connectedness between health and environmental crises around the world. -Australian College of Applied Psychology- Lecturer Aug 2015 – Sep 2017 Teaching and research at the Australian College of Applied Psychology. I teach a number of undergraduate subjects including: Intercultural Psychology, Stress and Resilience and Development through the Lifespan. My research here involves advancing our understanding of how resilience assists in decision making in complex and dynamic environments, which is the interpersonal side of my environmental psychology research at Macquarie University in leadership for sustainability. -Shhmubi Pty Ltd- Company Director Nov 2010 – Nov 2012 http://www.shhmubi.com/ An innovative company producing ideas and products that make parenthood easier. -College of Organisational Psychologists, Australian Psychological Society- National Membership Secretary 2009 – Mar 2011 -1st Executive- Principal Consultant Nov 2007 – Jul 2008 Principal Consultant responsible for day to day operation of the business, supervision of other consultants and majority of face to face work with large/ international clients. My primary responsibilities are in regards to: Organisational Psychology Consulting Seek out new business and convert prospectives to clients, designing and implement client solutions, mainly organisational change and engagement initiatives. Conduct statistical analysis and maintain quality assurance of majority of statistical analyses. Create reports for clients. Feedback/ present results to client senior managers/ board members Sales & Marketing Develop strong long term relationships with clients, and sales opportunities through speaking engagements and research papers. Hunt for and convert tenders to client. Personally sell organisational diagnosis to prospective clients through presentations, meetings and networking -LM&Associates- Director Jun 2003 – Dec 2007 My own business coaching consultancy Responsibilities were: All duties involved in the operation and management of own business including monitoring finances and completing quarterly BAS statements Executive Coaching. Small business expertise with a strong focus on the work/life balance of entrepreneurs. Exceptional coaching for senior executives My clients were varied and included people from the Media Industry, Engineers, Musicians and small business owners of professional service companies Most of this work was conducted by phone, with one face to face meeting at the beginning and end if possible -Voice Project- Principal Consultant Nov 2003 – Nov 2007 Second in charge to the Director Principal Consultant responsible for day to day operation of the business, supervision of other consultants and majority of face to face work with large/ international clients Organisational Psychology Consulting Seek out new business and convert prospectives to clients Design and implement client solutions, mainly organisational change through engagement modelling, surveys Conduct organisational change projects Conduct statistical analysis and maintain quality assurance of majority of statistical analyses completed within Voice Project Create reports for clients Feedback/ present results to client senior managers/ board members Assist clients in future actions People Management Manage a team of nine professionals Manage and develop staff skills Sales & Marketing Personally sell organisational diagnosis to prospective clients through presentations, meetings and networking -University of Newcastle- Organisational Development Officer 1999 – 2003

-Alexandria Housing Development Corporation- Real Estate Development Intern Jun 2019 – Dec 2019 Property Operations Associate 2019 – Dec 2019 -NAIOP- NAIOP Commercial Real Estate Development Case Competition Jan 2018 – Mar 2018 -The Law Offices of Ronald J. Pressley & Associates- Legal Intern Dec 2014 – Mar 2015 Responsibilities included meeting with legal professionals pertaining to the transfer of legal material and conducting supplemental research for the legal team. In addition, other responsibilities as an intern included organizing office documents, making and answering phone calls, as well as working closely with the team on case work.

-Flik Hospitality Group 2018-Present; Dolce Resorts 2007-2018- Learning Coordinator & Conference Planner at GE Crotonville Aug 2007 – Present Coordinate planning & delivery of week-long executive training classes at the GE Crotonville Management Development Center in Ossining, NY. 59-acre campus with state of the art meeting/event space & 264 sleeping room hotel. • Work closely with Program Managers to develop, plan & execute each session • Maintain LMS (GE Learning) to monitor course enrollments & registrations • Relay all logistics to participants from registration & arrival thru graduation & post course • Provide timely & accurate responses to high volume of program inquiries (email/skype/phone) • Billing of all tuition/room & board through GE internal system (GOF/One-Biller) • Secure all meeting & sleeping room needs via Delphi Newmarket System • Create BEOs, monitor guest room blocks & deadlines • Produce & order course materials for each session • Liaise with Sourcing to raise POs for faculty & outsourced vendors required by the program • Submit vendor invoices for payment; ensure contract & payment term accuracy • Provide quarterly accruals to Finance • Enter all cost allocations into delivery management tool (DMT) & various spreadsheets • Interact with all departments on campus to ensure seamless coordination of all classes/events • Provide top notch service to all customers and partnerships -IT'S ABOUT TIME®- Adminstrative Coordinator Jan 2006 – Aug 2007 Administrative Coordinator for K-12 Inquiry Based Designed Learning Company Supported President, Professional Development Team, Sales Managers, Regional Sales Reps, Marketing, Trade Shows & Conference Planning. Employee-owned prior to acquisition by Herff Jones Educational Division. ★ Awarded "Top Inside Support" at 2007 Corporate Sales Conference in Orlando Florida -Freelance Work Independent Ventures- DeSiGN bY ChERi Jan 1998 – Jan 2006 Freelance Guru: Assignments from home & client sites in Westchester County & Manhattan while attempting online start-up company FiveCoolShirts.com: Online research ✔ e-marketing ✔ graphics ✔ database management ✔ technical writing, editing, proof-reading ✔MS Office Word, Excel, PowerPoint, Access, Outlook on PC & Mac✔ Adobe Quark, Photoshop, Illustrator, Page Mill ✔ QuickBooks ✔ tutoring ✔ event planning & networking at CBGBs & other venues ✔ dog walking ✔ Clients supported directly (outside of freelance/agency assignments) ~ ►SMA Management Systems: Marketing Assistant. White Plains, NY ►Orbis Books: Marketing Assistant. Maryknoll, NY ►Ambulatory Monitoring Inc: Technical Writer, Y2K Coordinator, Device testing & data collection of controlled studies at elementary schools for ADHD treatment, FDA Compliance Officer. Ardsley, NY ►Northern Westchester Women's Shelter: Administration, Donations Coordinator, Database Management, Childcare. Pleasantville, NY -Human-i-tees- Asssistant to CEO Jun 1994 – Aug 1997 Executive Coordinator for this progressive Educational Fundraising Company: Assistant to President • Meeting & Event Planner • Financial reporting & sales projections • Supervised support staff • Grant writing • Established "The Human-i-Tees Foundation" to support local grassroots nonprofit organizations • Conducted "Environment Outreach" sessions at local schools ... company sold to new management 1997 -Kohlberg & Company- Office Manager Aug 1988 – Apr 1995 Executive Assistant ... then Office Manager & Facility Coordinator ►1993-1995: Facility Coordinator Large scale project of relocation, design & purchase of new office building in Mt. Kisco, NY. ►1992-1985: Office Manager Managed personnel issues, employee benefits, interaction with vendors while maintaining support role for Senior Partners. ►1988-1995: Executive Assistant Direct support for Senior Partners of prestigious leveraged buyout firm with offices in Mt. Kisco, NY & New York, NY. Traveled between locations as needed. -CADAM Inc.- Office Manager Jul 1985 – Aug 1988 ►1985-1988: Office Manager for East Coast division of computer aided design subsidiary of Lockheed Martin

-Greattly, LLC- Founder + President Jan 2015 – Present Greattly Marketing + PR Representing incredible people and businesses throughout the country to make a great impact and further the causes they care about. Greattly is a Branding, Marketing and PR firm with a dynamic Speakers + Celebrity Appearances Bureau. We support the positive development of our local, national and global community through inspiring business leadership and teams development and through corporate and nonprofit events. Deeply rooted in sports through leadership, Greattly's work includes special access, support and experiences from the sports community. Greattly was established in 2015 as a boutique business and marketing consulting firm to develop and optimize organizations, teams and brands to increase growth and for launch. -PATHWAYS | the meaning company- Chief Operations Officer May 2018 – Oct 2018 + Maximize the power of meaning and purpose at work + Pathways has been building effective meaning models and tools to recruit and develop teams, culture and leadership. Over 20 years, Pathways has been transforming people processes in every phase of the organization from recruiting and retention to performance and leadership development. Training. Workshops. Team Development. Culture. Leadership Development. -Key Brands International Ltd.- Director of Sales and Marketing - Greattly Contract Oct 2017 – May 2018 Working with the CEO/President, Senior VP Sales & Operations of a leading hair and skin care company to determine strategies to attain goals through brand and product development, and B2B and B2C multi-channel marketing. - Implementing marketing strategies - Developing industry and consumer focused sales channels - Performing brand reviews, new direction proposals and implementing new brand direction - producing photography, artwork and video assets - Seeing through online/offline marketing efforts including production of marketing collateral, advertisements, social media and tradeshow participation - Working with brand ambassadors to produce unique content - including for social channels - Reviewing marketing proposals from PR team - Analyzing data to uncover customer bases for each online brand - Tracking and analyzing sales data (direct and retailer) to measure performance - Relationship Development Key Brands International is responsible for brands including, FREEZE IT Hair Spray, a Top 20 Hair Spray in the US, It Hair Care, JAX No Limits and Vital Care. Key Brands International distributes products globally, including to chain stores and Big Box retailers located in the US. -MultiTable.com | The Height of Healthy Design- Vice President of Marketing Jan 2010 – Aug 2014 Co-founded MultiTable.com, a growing e-commerce business that manufactures and sells height adjustable desks. Built from the ground up, into a successful global business. Responsibilities include: - Marketing and Sales Strategy - Brand Strategy and Development - Business Strategy - Sales Management - B2C Sales Channel Development - B2B Sales Channel Development - Reseller & Distributor Channel Development - Customer Service Management - Communications - Public Relations - Business Development - Relationship Development - Relationship Management - Operations (co-operations management with President) - Team Training and Development -A Creative Market- Owner Aug 2007 – Jan 2011 ACM offers business and marketing consulting to a select number of businesses. Focuses include: - Marketing and Sales Strategy - Identifying niche, competitive advantage & opportunity - Marketing Execution - Communications - Public Relations - Brand Development - Business Strategy - Organizational Develoment - Teams and Leadership Development - Training - Project Planning and Implementation -Assisi BV / Oil&Vinegar- US Head of Visual Merchandising & Training Mar 2005 – Sep 2007 Managed US brand image for Global European retail chain through brand management, marketing and merchandising. Responsibilities included: - US Brand Management - US Marketing - Communications - US Visual Merchandising Planning - Management of Brand Consistency for All US Stores - Management of Store Build outs (corporate & franchise) - Corporate and Franchisee Training -OfficeMax- Sales, Operations and Loss Prevention Management 2002 – 2005 Managed sales force and was responsible for loss prevention. Exceeded target goals in both sales and loss prevention - which led to higher and the highest sales and loss prevention ranking in the country. Responsibilities included: - Multi Store Management - Management of Sales Force - Development of Teams - Merchandising - Strategies and Implementation to Increase Sales - Customer Service Training - Loss Prevention Training - Loss Prevention Management -The Scottsdale Museum of Contemporary Art- Volunteer 2000 – 2001 I was lucky enough to have the opportunity and time to work with the children in my neighborhood, encouraging their creativity, individuality and self worth. Responsibilities included: - Planning & implementation of art-focused activities for children - Planning and execution of art exhibition - Teaching children through art & interaction -Pro Althete Contracts- Contract Research and Negotiations 2000 – 2001 Researched and negotiated endorsement and various appearance contracts for professional athletes.

-Ensuring Teamwork & Efficiency to Deliver Performance Excellence & Savings- Senior Facility Operations Leader 2019 – Present -CRST International- Manager - California Facilities 2019 – Present -The Hidden Hours- General Manager - Self Employed 2015 – 2018 -CBRE- Regional Facilities Manager - MemorialCare Account 2015 – 2016 -Johnson Controls- Director Of Field Operations - BNSF Railway Account 2008 – 2015 -CBRE- Senior Facilities Manager - BNSF Railway Account 2005 – 2008

-XS TELECOM, LLC- Network Infrastructure Project Manager Jan 2001 – Present I design and manage Nationwide data center builds and network cable infrastructure installations. -Double Eagle Communications & Cabling, Inc.- Co Owner Jan 1990 – Jan 2000 We built a nationwide cable infrastructure and systems company with offices around the country. Authorized dealers of both Avaya and Nortel PBX and business telephone systems. Sold in 2000. -AT&T- Systems Technician Jan 1985 – Jan 1990 Installation of voice and data cables as well as business telephone systems

-Nagele, Knowles & Associates- Security / Executive Leadership Advisor (Partner) ☆Amazon Best Selling Author☆ Apr 2018 – Present I serve as the Security / Executive Leadership Advisor as part of Nagele, Knowles & Associates. Using our unique collaborative approach, we 'Proactively' strive to assess and help organizations identify security vulnerabilities before they become a problem, then work with the client to create and implement specific mitigation strategies to help reduce and prevent workplace violence incidents. Our team realizes there is never a one size fits all solution in this industry. Our passion lies in 6 critical areas of concentration when it comes to Workplace Violence Prevention. ► Workplace Culture and Improvement Accountability ► Human Resources - Full Range of Workplace Violence Prevention Programs ► (Real) Leadership ► Security / Assessments / Personal Security Awareness / Physical Security Protocols ► Safety & Operations (OSHA) ► Training & Development Protecting people and securing assets is our goal here! We help employers / employees understand their individual and collective responsibilities, which can help contribute to overall safety and security in their workplace. We find this critical to our holistic approach to safety and security awareness. For us, it's all about integrating a combination of collaborative expertise with exceptional interpersonal communication skills, and problem solving abilities. Learn more about our offerings in workplace violence at: www.nageleknowlesandassociates.com -Nagele Protection Services- Personal Protection Specialist / Security / Executive Leadership Advisor Jun 2015 – Present As your Trusted Security / Leadership Advisor, I strive to 'Earn Trust', develop long term relationships with discerning clients, then foster those relationships by listening to gain a complete understanding of the client and their security needs. This is a critical part of my methodology. (Trust Based Relationship) Unlike a consultant who more often than not is asked to solve a problem after it has been identified, thereby acting reactively. (Needs Based Relationship) ► I possess a deep knowledge across multiple security disciplines and have proven experience in working within several functional areas. Protecting people and securing assets is my goal here! ► For me it's all about integrating a combination of my proven operational skills, exceptional interpersonal communication, listening skills, and problem solving abilities. ► Spearheaded all security advances and intelligence gathering activities where the client may have public exposure; performed detailed examinations of the environment, assessing risks and preparing solutions to mitigate any threatening situations. ► Ultra-High-Net-Worth-Individual (UHNWI) / Red carpet experience -KKP Security Group- Director of Operations Nov 2014 – May 2015 As the Director of Operations, I assisted in the development and operational oversight across the full spectrum of the KKP Security Group member agencies. ► Effectively supported the CEO and VP of Operations in the development and operational oversight and accountability across the full range of the business; including Human Resources, company fleet of 65 patrol vehicles, ammunition as well as pursued new business development opportunities. ► Successfully functioned as the Director for S2 Safety & Intelligence Institute. Responsible for the training oversight of hundreds of security, intelligence, and law enforcement professionals in critical public safety topics. Supervised a staff of over 10 world-class instructors, to include office staff. Responsible for the revamped organization, acquisition and flawless accountability for all ammunition for the Institute. -McRoberts Protective Agency, Inc- Branch Manager Feb 2013 – Oct 2014 I was hired on as the operations manager and quickly promoted and served as the Branch Manager where I managed the firm’s Protective and Maritime security operations, as well as acquired new business development opportunities. ► Successfully managed over 180 protective and maritime security officers and supervisors who served our valued discerning clients in an around Tampa Bay; maintained a consultative relationship with clients ensuring exceptional customer service. ► Skillfully performed and managed all Branch functions, including review of all financials; budgeting, forecasting, P&L, employee payroll, accounts receivable tracking, and job cost analysis; including all hiring, training, positive reinforcement and discipline. ► Developed well organized processes and procedures to create a more efficient and effective operation across the Branch; provided customized security solutions to protect and mitigate risk to discerning clients. Operations Manager Sep 2012 – Oct 2014 I managed the integrated security and protection operations for 3 Tampa-based cruise client accounts on behalf of this privately-owned protective security firm. Maintained client and organizational compliance with the Maritime Transportation Security Act of 2002 and the International Ship and Port Facility Security Plan. ► At the height of cruise season, hired, trained and managed up to 75 Maritime security officers and supervisors; managed the security operations for 3 cruise terminals, with up to 23 cruise ships per month and encompassing the safety of more than 5,000 guests per cruise. ► Liaised with Port Facility Security Officers (PFSO), Ship Security Officers, Law Enforcement Officers, Customs and Boarder Protection Officers and the U.S. Coast Guard in a joint effort to provide a safe and secure Maritime environment. -Nagele Protection Services- Personal Protection Specialist Mar 2010 – Sep 2012 Founded organization to provide personalized and discrete Executive Protection services and lead security direction for ultra/high net worth clients; such as CEOs, family and staff members, high profile celebrities, as well as corporate leaders, at residence, office, during travel (home and abroad) and special events. ► Spearheaded all security advances and intelligence gathering activities where the client may have public exposure; performed detailed examinations of the environment, assessing risks and preparing solutions to mitigate any threatening situations. ► Ultra-High-Net-Worth-Individual (UHNWI) / Red carpet experience -Starbucks Coffee Company Headquarters- Corporate Physical Security Manager / Senior Executive Protection Specialist Sep 2007 – Feb 2010 Served as the Senior Executive Protection Specialist for the CEO/Chairman before being promoted to Corporate Physical Security Manager; spearheaded the physical safety and security operations for the company; including the Global Security Operations Center; responsible for more than 10,000 employees and over 60 critical facilities; managed team of 7 security practitioners, (direct reports) as well as all contract security officers, including a security budget in excess of $1M; supervised company CEO’s residential security team and security systems. ► Supervised the CEO's Executive Protection (EP) team and strategies; standardized and implemented a documented EP program which streamlined and created efficiencies throughout the program. Trained in-house security professionals in personal security; assisted in the development and implementation of the organization's Workplace Violence prevention and training program; developed “Active Shooter” protocols for the business while partnering with local and federal Law Enforcement agencies in support of that effort. ► Built respect and credibility for the Security department team, nurturing effective consultative relationships with other business units and outside entities; partnered with Business Continuity, Facilities, Human Resources, Information Technology, Legal, Risk, and Safety departments to ensure holistic approach to the protection of people and organizational assets; served as the face and voice to CEO on all security related matters. -Puget Sound Executive Services, Inc.- Personal Protection Specialist Oct 2006 – Sep 2007 While operating as an Independent Personal Protection Specialist, Robin provided exceptional corporate and personal protection services for major corporate and public clients located throughout the Northwest states. Most notably: ► As an Independent Security Contractor, Robin served as the Senior Protection Specialist for the CEO of Starbucks Coffee Company until hired on as a full time employee by Starbucks. ► Managed fixed site security details for high risk targets and provided U.S. Marshal Prisoner escort. ► Provided exceptional personal protection for Ultra-High-Net-Worth-Individuals (UHNWI). -US Army- Military Police Corps, Sergeant Major / E-9 (Retired) Mar 1986 – Sep 2006 I was Honored and Privileged to have trained, coached and mentored thousands of Military Police (MP) Soldiers on a myriad of MP operational tasks and prepared them for real-world combat support missions; including basic and advanced Military Police training; technical, tactical to leadership development and counseling; conducted inspections, daily physical training sessions and overall responsibility for the health, welfare, discipline, safety and moral of all assigned Military Police. ► Attained the highest enlisted rank of Sergeant Major (E-9) in 18 years; an unprecedented accomplishment over a 21-year military career. Served and defended the United States in assignments in the Balkans, Europe, and the Middle East and throughout the United States. ► Managed and accounted for multi-millions of dollars in equipment and organizational resources with zero losses or degradation to organization's mission; Recognized routinely by superiors for exceptional leadership abilities, attention to detail, prioritization and organizational skills.

-Northwell Health- Program Manager, Employee Experience Mar 2018 – Present Sr. Specialist, Talent Management Oct 2016 – Mar 2018 Coordinator, People Communications Oct 2015 – Oct 2016 HR Coordinator, Talent Acquisition Oct 2014 – Oct 2015 Admin Support Assosciate May 2013 – Oct 2014 -UpSpring PR- Intern Jan 2012 – Sep 2012 Managed and executed social media for UpSpring PR and its clients. Collaborated with team members to create media pitches. Took part in building keynote clip books to showcase the clients. Established relationships with clients. Collected and analyzed data for numerous client based lists. Familiar with Wordpress, used to develop blogs and websites. Performed cold calls, 200+ a day to contact possible leads/clients. Helped manage new interns.

-Telstra- Legal Counsel, Employment 2019 – Present -KPMG- Snr Specialist Workplace Relations & Policy KPMG 2011 – 2018 -Thomson Reuters- Managing Editor, Industrial Reports 2011 – 2018 -Laxon Lex Lawyers- Consultant lawyer 2013 – 2017 -Herbert Smith Freehills- Solicitor / Senior Associate Apr 2001 – Jun 2011 -Clifford Chance LLP- Conflict resolution paralegal Oct 1999 – Sep 2000 -Commonwealth Director of Public Prosecutions- Solicitor / paralegal 1995 – 1999

-Australian Catholic University- Associate Dean (Research); Professor of Management; Faculty of Law and Business 2014 – Present 2019 - present: Associate Dean (Research); Professor of Management; Australian Catholic University, Faculty of Law and Business, Peter Faber Business School. Member of ACU Executive Planning Group, ACU Quality Assurance and Risk Working Group, and University Research Committee. 2017 - 2019: Service in a fractional capacity (during substantive, residential leadership role in London, UK). Responsible for the preparation of the ERA 2018 submission in FoR 15, resulting in a renewed "world standard" quality assessment in FoR 1503 (Business and Management). ACU's research quality in this domain is now ranked on par with UTS, Newcastle, Macquarie and Griffith universities, among others. 2014 - 2017: Associate Dean Research, with strategic and operational leadership of research at the Faculty of Law and Business, across three campus locations (Melbourne, Sydney, Brisbane). Responsible for ACU's ERA (Excellence in Research for Australia) 2015 submission in both, Business & Management and Law, which resulted in an unprecedented double 'world standard' research quality rating for both domains. Member of the Faculty's Executive Management team. Chair, Faculty Research Committee. Member, University Research Committee. Initiator of international institutional partnerships (e.g. with Ghent University, Belgium - ranked amongst the top 100 global research universities). Tenured Professor of Human Resource Management & Organizational Behaviour. Personal scholarship in the empirical HR and OB research arena, with articles in multiple top tier journal outlets. Senior editorial responsibilities for the International Journal of Manpower (Associate Editor) and Evidence-based HRM (Founding Editor-in-Chief). Editorial Board member of the British Journal of Management. -The Global Labor Organization (GLO)- Invited Fellow 2017 – Present The Global Labor Organization (GLO) is an international, independent, non-partisan and non-governmental organization that has no institutional position. The GLO functions as a global network and virtual platform for researchers, policy makers, practitioners and the general public interested in scientific research and its policy and societal implications on global labor markets, demographic challenges and human resources. These topics are defined broadly to embrace the global diversity of markets, institutions, and policy challenges, covering advanced economies as well as transition and less developed countries. The GLO aims to establish itself as the world’s leading and global research and policy network on labor, demographics and human resources. It currently consists of individual affiliates, fellows and organizations covering 90 countries. -EmeraldPublishing- Founding Editor-in-Chief, Evidence-based HRM (EBHRM) 2012 – Present ** Peer reviewed ** Scopus indexed ** Internationally recognized; ABS and ABDC ranked ** World-class Editorial Advisory Board ** Web of Science Core Collection http://www.emeraldgrouppublishing.com/ebhrm.htm Evidence Based HRM (EBHRM) promotes empirical scholarship in the Human Resources (HR) arena and aims to provide an international forum and important reference for the encouragement and dissemination of applied research. The journal is committed to publishing scholarly empirical research articles that have a high impact on the HR field as a whole. It publishes high quality papers using econometric and statistical methods to fill the gap between conceptual arguments and observed data. The objective of the journal is to disentangle empirically how talent drives the performance of employees, their organizations and ultimately society as a whole. Evidence-based management of Human Resources thus applies scientific standards of observation, proof and causality to demonstrate how intangible human capital can be identified and shown to add tangible individual, business and societal benefits. Beyond strengthening empirical insights and advancing a coherent body of knowledge, the editorial policy also encourages referees to assess the practical relevance of contributions for practitioners and policy makers. EBHRM recognizes that evidence-based management of Human Resources is a multidisciplinary endeavor. It therefore welcomes submissions with an empirical focus from areas of human resource management, labor economics, welfare studies, personnel economics, applied psychology, leadership, human resource development, and organizational studies. -The Australian Human Resources Institute (AHRI)- Certified Practitioner (CAHRI) 2011 – Present In August 2013, the Chartered Institute of Personnel and Development ( CIPD, United Kingdom) and the Australian Human Resources Institute (AHRI, Australia) signed an agreement enabling mutual recognition of professional grades of membership in either body. CAHRI (Certified Practitioner) is fully equivalent to the status of a Chartered Member of the CIPD (MCIPD). Both designations recognise HR and L&D professionals who deliver organisational performance by leading, driving and delivering people plans and solutions. They are the benchmark of professionalism within HR and people development, and showcase the expertise and seniority of the certified individual. -Abu Dhabi University- Senior Visiting Research Fellow 2018 – 2019 Abu Dhabi University (ADU) is committed to becoming the best institution of its kind in the region. ADU is regularly featured in the QS rankings as among the best higher education institutions in the region, holding prestigious international accreditations (including WASC, AACSB and EQUIS). A world-class institution committed to excellence in teaching, student experience, research and corporate education, ADU is a research-oriented university, increasingly recognized nationally, regionally, and internationally. The College of Business offers a wide range of undergraduate and postgraduate programs, building and enhancing business, management and leadership careers. -Middlesex University- Tenured Professorial Chair in Management 2012 – 2019 Tenured Professorial Chair in Management. Founding Editor-in-Chief, Evidence-based HRM (EBHRM): A Global Forum for Empirical Scholarship. Associate Editor, International Journal of Manpower (IJM). Editorial Board member, British Journal of Management (BJM). Between 2014-17, service in a fractional professorial capacity (during substantive, residential leadership role in Australia). Between 2017-19, residential service as Head of Management, Leadership & Organisations - the UK's largest department of its kind. -Curtin University- Dean and Professor of Human Resource Management 2010 – 2014 Member of Executive Management Team. Alternate Chair, Deans' Committee. Chair, University Change Management Working Group. Advice and guidance on change management processes and international accreditation endeavours, including successful EPAS accreditation for Curtin Graduate School of Business and successful AACSB international accreditation. Research leadership. Co-initiator of new management research cluster. Member of the Vice Chancellor Leadership Forum. -Bournemouth University- Executive Dean, Bournemouth University Business School; Tenured Professor of Management Feb 2009 – Nov 2010 Member of University Executive. Initiated the restructuring and academic re-profiling of the academic staffing base, with particular focus on applied research excellence. Attracting several world-leading Research Chairs, the Business School moved to an unprecedented 'top third' rank amongst all UK Business Schools (The Times Good University Guide), in record time. Externally funded sponsorships increased substantially and international PG/executive student enrolments grew by 40%. £1m annual surplus against budget target. Initiator of AACSB accreditation process. -Auckland University of Technology- Research Dean, AUT Faculty of Business; Tenured Chair, Department of Business Economics 2004 – 2009 Member of Faculty Executive. PBRF leadership. Positioned Business School amongst leading research-led B-schools in the country, including an unprecedented joint sector leading research quality assessment in Accounting & Finance. Led design of brand new website for all Faculty staff and respective research accomplishments. Initiated and led research partnerships/faculty exchange programmes with Maastricht, Nanjing, Jonkoping and Missouri St Louis Business Schools. At discipline level, also led Economics department towards 100% AACSB AQ status. Leadership of fastest growing Faculty department: in excess of 60% increase in student enrolments in less than 2 years. -Glyndŵr University- Executive Dean & Pro Vice Chancellor; Tenured Professor of Management 2001 – 2004 Member of University Executive. Senior leadership position in Business and Professional Studies. Doubling of Faculty student enrolments against market trend. Grants capture and attraction of corporate sponsorship from e.g. HEFCW; ELWA; Denbighshire and Wrexham Councils; HSBC Bank. Initiation of postgraduate/research partnerships with University of Oxford and Georgetown University Washington, aimed at strengthening the (then) AMBA accredited University of Wales MBA programme delivered at Glyndŵr. Creation of Visiting Research Fellowship scheme, partnering with University of Oxford (Harris Manchester College). Corporate responsibilities for employer engagement and institutional risk management. Multiple service spells as Acting Vice Chancellor. -Robert Gordon University- Executive Director - Centre for Public Policy & Management; Tenured Full Professor of Management 1995 – 2001 Full professor since the age of 29. Founding Executive Director of national research centre (with 25 affiliated staff). Co-creator of Future Skills Scotland (the country's inaugural labour market intelligence unit). By Government appointment: Board member of Scottish University for Industry (subsequently trading as LearnDirect Scotland); Board member of Grampian Careers. Design of Aberdeen City Council Skills Strategy. Consultancy and external research income generation in excess of £2 m.

-Reaching Out PMH- Campaigner, Author, Trainer and Keynote Speaker. Nov 2011 – Present -Trigger- Published Author May 2018 – Present In 2016, The Shaw Mind Foundation set up Trigger, a global trade publishing house devoted to opening conversations about mental health. We tell the stories of people who have suffered from mental illnesses and recovered, so that others may learn from them. -Dr Jane Hanley( PMHTrainning)- Trainer Jun 2013 – Present PMH Training bring you a professional on-site/off-site training courses service, helping you to identify and manage Perinatal Mental Health issues together with a unique Support Service. Example courses we can provide include: ◦An awareness of the issues in Perinatal Mental Health (A1401) ◦The role of Fathers/Partner and Perinatal Mental Health (B1401) ◦Listening and the Listening Visit (A1402) ◦Infant Attachment and Sibling Issues (A1404) ◦Awareness of the issues in Antenatal Mental Health (A1406) About Dr Jane's Hanley organisation. PhD, RGN, RMN, Dip HV, Post Grad Dip Counselling, FETC, MHFA and YMHFA Instructor, ASSIST Trained Jane's 30 years of experience in psychiatric nursing, health visiting and in university as an academic underpin her commitment to the importance of top quality, solid, evidence and research based training. Since the early nineties, she has been dedicated to raising public awareness of perinatal mental health. Jane has been a member of the Marcé Society for Perinatal Mental Health for over 20 years and has been an Executive Committee member, President of UKIMS and International Secretary and is currently the President of the International Marcé Society. Jane’s Doctorate examined cultural nuances in perinatal depression. Her achievements include: •Delivered and developed training programmes on perinatal mental health across UK •Trained over 300 Health Visitor Trainers in England, in conjunction with the iHV •Production of the ‘Marcé Distance Learning Pack’ •Edited ‘Perinatal Perspectives’ the quarterly Newsletter for UKIMS •Produced the DVD ‘Babies Aloud’, on PND specifically designed for fathers •Lectured in Pittsburgh USA, Paris France, Barcelona Spain and Muscat Oman •Invited to speak in Lima, Peru, Ireland and Guernsey in 2013 •Published several papers on perinatal mental health -Fathers Reaching Out - Fatherhood and Mental Health- Fathers Reaching Out - Training / Speaking Feb 2014 – Present Welcome to Reaching Out PMH where we offer Awareness, Education and Signposting to help you overcome your Mental Health challenges and campaign for improved services: Training Public Speaking Workshops Courses you can choose from: •Mental Health Awareness for Everyone •Perinatal Mental Health Awareness for Parents •Perinatal Mental Health Awareness for Fathers •Birth Trauma: awareness, effects, PTSD and where to obtain support •ADHD: awareness, understanding and support (2 Hours ) •Supporting Staff Teams: mental health awareness and wellbeing in the workplace •Confidence Building: controlling fear and achieving your aims •Mental Health Awareness for Young People (11-25 years): a toolkit for life •Mental Health Awareness for Teachers and Support Staff: recognising the signs and early intervention. He has spoken on many radio stations including BBC Radio 4's Women's Hour, 5 Live, Radio 3, Radios Wales, Scotland, Ireland, Suffolk, Three Counties, London, Manchester, Berkshire, Surrey, Shropshire and Wiltshire. To date, Mark has spoken at over 100 conferences and events including The Royal College of Midwives, The Institute of Health Visiting, MIND, The NHS, Mental Health Day, World Suicide Prevention Day, Swansea, Huddersfield and Birmingham Universities, Warrington Wolves Rugby League Club as well as Primary Schools and Colleges, The Business Show, Homeless Charities, Parc Prison, LGBT Organisations, Perinatal Mental Health conferences, Men's Mental Health Conferences, Youth Organisations, CCGs and many independent Mental Health and Healthcare Conferences. Mark has delivered Workshops and training around the United Kingdom and wil be doing so in Australia, New Zealand, USA and Canada during 2016 -Internatational Fathers mental Health day.- International Fathers Mental Health Day Jun 2016 – Present The first International Fathers’ Mental Health Day took place on Monday, June 20 2016 to raise awareness of postnatal depression (PND), antenatal anxiety and childbirth trauma experienced by men. Research suggests that at least 1 in 10 fathers experience PND, and can be more affected by it as men tend to leave it until crisis point years later. Fathers can experience antenatal anxiety and depression too. Moreover, fathers often suffer in silence and can use negative coping methods such as alcohol and drugs which can lead to anger and violence. Mark Williams, who experienced all 3 after becoming a father and subsequently founded charities Fathers Reaching Out and Reaching Out Positive Mental Health explained: "Fathers, as well as mothers, can experience mental illness at what should be one of life’s happiest times so it’s important to ensure that men talk about their feelings and recognise the symptoms as the quicker the help, the quicker the recovery. “Health professionals also need to ensure that dads are given permission to open up about their feelings so they can stay healthy and support mums.” In addition, men are not mentioned in the National Institute for Health and Care Excellence guidelines relating to the perinatal period and often fall through the early prevention services net. This can lead to the break-up of relationships – about 2 in 3 fathers who should have received support are no longer together in the family unit, according to data from Fathers Reaching Out. A father who is unwell is also less likely to bond with his children. -Routledge Taylor & Francis Group- Published Author Dec 2019 "Father's and Perinatal Mental Health" -Visting Lecturer- Paternal Mental Health Sep 2012 – Jul 2019 -Mental Health Matters Wales (MHM Wales)- Information Officer, IMHA Advocate, Wellbeing ProjectManger Volunteer. Dec 2011 – Nov 2018 I have worked with Mental Health Matters Wales on various projects over the years and have gained experience working in different areas of mental health. The organisation helped gain qualifications in Health and Social Care and other courses. Supporting anyone in Wales, regardless of age, who meets the following criteria is entitled to access the support of an Independent Mental Health Advocate (IMHA). •Detained in hospital under the Mental Health Act (except sections 135 & 136) •Subject to a Community Treatment Order or Guardianship •A Conditionally Discharged Restricted Patient •Being considered for ECT or neurosurgery •An informal in-patient in any hospital or registered establishment, being treated or assessed for a Mental Health Condition (even if you are in hospital for another reason) All Health Boards in Wales provide an IMHA service for qualifying patients in their area. -NEW DIRECTIONS FLEXIBLE SOCIAL CARE SOLUTIONS LTD- Project Worker. Jun 2016 – Feb 2017 Working flexible to gain experience in different sectors including Children's Home, Homelessness Projects and Probation services across Wales. -Mark Williams- Voluntary Youth Worker - Coach Aug 2010 – Sep 2016 Being a life coach involves more than offering tips or advice to your client. Life coaching requires you to get to know your clients quickly, assess their goals efficiently and formulate strategies to help them meet their goals. Your recommendations should be based on realistic expectations. You’ll want to create stepping stones for your client, rather than overwhelming or unattainable goals. You’ll act as a sort of counsellor for your client, meeting with them regularly to discuss their improvements and progress in meeting their goals. You’ll also be responsible for supporting and motivating people as they work toward lifestyle improvements. -Dads Matter UK- Founder Feb 2015 – Oct 2015 Dads Matter UK is here to provide information and support for dads worried about or suffering from Depression, Anxiety and Post-Traumatic Stress Disorder (PTSD) Anxiety, Depression and PTSD in Dads Official statistics recognise only 10% of dads suffer from postnatal depression but a study by the National Childbirth Trust (NC) in June 2015 found many 1 in 3 dads (38%) are worried about their own health and 3 in 4 dads (73%) are worried about the health of their partner. -Fathers Reaching Out- Founder Nov 2011 – Nov 2014 Father's Reaching Out started as a charity and was passed over under a different name to a national charity to help parents. -PASTORAL CYMRU (CARDIFF) LIMITED- Support Worker Nov 2011 – Oct 2013 Supporting patients in a medium secure, low secure, locked and open, recovery focused rehabilitation, and community housing to support patients’ safe and positive reintegration into the community Acute, PICU and high dependency services (HDU) for patients in an acute psychiatric crisis, who are at risk to themselves and others, and require an emergency admission Specialist residential care and education, specifically designed for young people, with histories of self-injurious behaviours, attachment difficulties and complex presentations Individualised inpatient and residential care and education for children, young people and adults, requiring treatment of acute or severe and enduring eating disorders Personalised inpatient and outpatient treatment -Drive- Community Support Worker Aug 2008 – Aug 2009 Working with the Team Manager to plan rota’s that meets the needs of people being supported, including any changes in needs or staff availability. Work with service users to develop person centred plans in a manner and format that suits the individual service user. To co-ordinate necessary arrangements with/for service users to ensure their individual needs are met whilst ensuring individuals are fully involved in all aspects of their support whether at home, in their occupation and in their local communities. Provide high quality care and support to service users and tenants in a manner that supports person centred approached Work with families and other professionals to ensure individuals needs are met acting also as a good representative for Drive. Work flexibly, using initiative and constantly seeking improvement of support provided Continue to learn and grow in your role in accordance with the needs of the people supported. Communicate effectively with all, verbally and in writing. Carry out administrative tasks as directed by the Team Manager. To delegate effectively to Support Workers to ensure the consistent high quality support within the service. To actively cooperate with the Team Manager over any other reasonable tasks to ensure the successful running of the service. -Parento Marketing/RAC/AA/Studio Express- Manager, Team Leader and Sales Rep Sep 1996 – Aug 2008 Promoting products and services for Barclays, MBNA,RAC, AA, British Gas. Working from Sales Rep to Sales Manager of South Wales. Communication and Listening skills Trainer. -Sony- Production Operator Sep 1990 – Sep 1996 First job working on a production line after leaving a YTS scheme. Learned so much about life and people in the time here and how not to treat staff and people from management.

-Blackdog- Therapist, Trainer, Consultant at Blackdog - Wellbeing Services Oct 2019 – Present I run Blackdog Wellbeing Services. I can provide: 1-1 Therapy. Training in all things mental health. Wellbeing Workshops. Consultancy for your workplace about workplace wellbeing. Mindfulness sessions. -www.blackdog.org.uk- Business Owner/Trainer/Consultant Jul 2017 – Present Good mental health is about taking account of the whole person, community and society. My mental health training is about far more than labels and limitations. I passionately show people how this important subject matters to everyone and how to make a real difference. Please contact me to discuss how I can help improve the mental health awareness in your organisation and how I can improve the health and wellbeing of individuals. -Gofal- Project Coordinator/Case Worker Oct 2007 – Mar 2017 Third sector organisation promoting and supporting positive mental health and wellbeing. -Various- NVQ Assessor May 2004 – May 2007 Assessed levels 2,3, 4 in Health and Social Care and Registered Managers Award -Ferry Care- Registered Manager May 2002 – May 2004

-BT- Site Strategy Expert Mar 2018 – Present -East Hertfordshire District Council- Workplace Strategy Consultant Sep 2017 I provided guidance and supporting documentation to the EHDC leadership team on the process for undertaking a workplace review of their office accommodation portfolio, including recommendations for change management activity required to implement smart working practices. -London Borough of Enfield- Lead Programme Manager - Transformation Jan 2015 – Apr 2017 Responsible for the delivery of Enfield’s Civic Centre £15M office refurbishment. This included; extensive stakeholder engagement, gaining funding approvals, procurement of designers & main contractor, monitoring and reporting on progress and the delivery of key benefits. The refurbishment took place within an occupied building over two years with no disruption to service delivery. It included income generation by leasing 40% of the refurbished space. I also managed a team of up to six programme and project managers, delivering a variety of activity within the transformation programme, including service redesign and restructures. Programme Manager Nov 2008 – Dec 2014 Responsible for delivery of Enfield’s New Ways of Working programme including its associated office accommodation changes, upgraded IT and change management activity. This included establishing governance arrangements, identifying and agreeing KPIs, and development of relevant policies and guidance. I undertook extensive stakeholder engagement, including; regular updates to senior management, union briefings, staff workshops, training and change management activity and production of an online toolkit. I had responsibility for the £3M budget. The programme achieved a 26% reduction in office accommodation with £1M+ p/a savings. The programme faced strong resistance initially, which required extensive change management activity to overcome, and ultimately resulted in very positive management and staff feedback. Various roles May 1993 – Oct 2008 A variety of roles, including capital project delivery, facilities management and office relocations.

-Dalziel Cleaning Services- Managing Director Sep 2010 – Present Providing a truly enhanced offering of Solutions for All Cleaning Operations. Giving the BEST of Cleaning Solutions within a Chemical Free Environment. 100% free of Harmful Chemicals, No Risk. Customer Satisfaction comes Naturally. -Specialised Energy Cleaning Reduction / DCS- Consultant: UK and International Business Manager, Health & Safety Coach Oct 2010 – Present Health and Safety Implementation Taking Health and Safety reasoning for a worlds first product range UK Recruitment Operations UK Sales Structure International Recruitment of Country Franchisee's / Licencee's International Management of Brand per Country v Bio Based International Marketing Campaign -Babcock & Wilcox Vølund- Health and Safety Coordinator Jan 2016 – May 2016 -CNIM- Health and Safety Advisor Aug 2013 – Nov 2015 Health & Safety Advisor for four new build EfW & Bio Mass Power Plants at Lincoln, Cardiff, Wilton & Ridham Docks (Bio Mass) Pre-start meetings with Contractors, Permit Controlling, Inductions, Site Inspections, CDMC Site Inspections, Contractor Area Inspections, Pre-Start Controls, Chairing Health and Safety Meetings, Ensure Audits were carried out, Area Handovers, Client Meetings, Health and Safety Committee Meetings, Team Meetings, Contractor Meetings, Progress and Co-Ordination Meetings, Review and Implement Management System Updates, Method Statement and Risk Assesment Reviews and Co-Ordination, and much more...... -GEG: Global Energy Services- Health & Safety Officer / Advisor Jun 2013 – Sep 2013 Specialist Contract assignment for Global Energy Services as Health & Safety Officer / Advisor on the Shell, Bluewater & Amec Brynhild Project. The Haewene Brim Floating, Production, Storage & Offloading (FPSO) vessel, was confirmed as the subsea tie-back host for the Brynhild field, therefore the vessel is required to undergo modifications to enable it to be tied into the Brynhild Field. Scope of works: Overhaul of Haewene Brim FPSO Topsides for Shell & Bluewater at Nigg Energy Park. Installation of new inlet & Inter Stage Heater and Export Metering Facilities DCS upgrades, Modification of existing Fire & Gas & Deluge Systems. In addition to these modifications there are a number of life extension work scopes & inspections required for the class & flag certification. PROJECT OVERVIEW Approx 600 workers per shift across 3 main work fronts Topside modifications: Structural, piping, electrical & instrumentation Dock floor: Hull painting, thruster & shipside valve replacement Quayside works: Lifting & material management Significant number of tank inspections, averaging 16 live confined space entries per shift Further to above the Project will undergo 4000 lifts, averaging one lift every 8-10 minutes A massive change culture is being implemented within the Global Energy Nigg Energy Park Marine Facility Boasting one of the finest dry docks of its kind in Europe, the facility can accommodates both semi-submersible & jack-up rigs, including FPSO's to carry out major repair, maintenance, enhancement & conversion projects. As an ideal location for major IRM projects, the sheltered deep water access allows the facility to be operational 24 hours a day, 365 days a year, supported by a range of on site facilities, including a 200-man accommodation camp, client project offices & onsite mobile & crawler cranes with a full range of engineering skillsets. -GE Oil & Gas- Health & Safety Officer / Advisor Jun 2012 – Mar 2013 Project Description: IPW Bio Power: Combined Cycle Power Plant: Installation: Oil & Gas Turbo Generator & Full Scope of Associated Works. Project Categories: Steam Turbine Installation, Electrical Generator Installation, Reinforced Concrete Machine Foundations, Vibration Isolation System, Civil Workings, Engineering, General & Multi Skilled Construction, Welding & Burning, Oil & Gas, Petrochem, Pipe Installation, Multi-Tank Installation, Chemical, Waste, Land-Fill, Cable Installation, Lotto Procedure Installation, Radiography, Heavy Haulage & Heavy Lifting Installation, Multi Crane Lifting Operations, Thermal Insulation & Scaffolding. Oversee the Turnkey Projects Health, Safety and Environmental Operation, ensuring that all Contractors & Sub Contractors are installing Best Practice Inniatives through managed performance in line with UK legislation at all times. A full Permitted & Controlled Construction Site where Method Statements, Risk Assessments, Daily Awareness Meetings, Toolbox Talks are in place days to weeks in advance of tasks due to the ‘Live’ condition within the site, Progress Analysis Controlled Workings Document is reviewed daily in line with Myself and other Project Management Professionals ensuring full compliance to all legislation and procedures from both GE and AF Consult along with the Client. -Total Petrochemicals and Keltbray Construction Demoltion- Health, Safety & Environmental Officer / Advisor. Oil & Gas Construction & Demolition Feb 2012 – May 2012 TOTAL GAS SITE / PLANT: MILLER RECEIVING FACILITIES: Decommissioning Project for Feb-April 2012. SITE WORKS: Oil, Gas, Construction, Demolition, Green Site. DESCRIPTION OF DE-COMMISSIONING: SCOPE OF WORKS: High and Low Pressure Gas, Pig Launcher, Liquid Handlers, MEG water distributors, Fuel Gas Systems, High Pressure Flare Systems, Low Pressure Flare Systems, Flare Ignition Systems, Corrosion Inhibitor Skids, Firewater systems, Major Pipe works: Main plant, above and below ground, Flare Header and Riser Pipework, Emergency Power Station: Emergency generator unit, Diesel Day Tank, DE-Emulsifier Pump, Oil Water Treatment system, Oily Water Basin Pump, Tilted Plate Separators, Treated Water Sump Pumps, Technical Sub Stations, Control Rooms, UPS room, Battery room, Toilets, Kitchen, HVAC room, Emergency generator room, Workshops, Compressed Air room, Transformers, Slug catcher base, Furnace base, Flare area, Remediation ground works: Slug catcher, Furnace & Flare, Bring to a Green field site as per agreement. MILLER RECEIVING FACILITIES PLANT: Also an oil field. Discovered March 1983, with production starting in June 1992. Gas transported eventually to Peterhead power station at Boddam via the Miller Transportation System which goes to the Total terminal. Ceased production in 2007. ST FERGUS GAS TERMINAL: The St Fergus Gas Terminal is located 60km north of Aberdeen on the north-east coast of Scotland. It receives and processes gas from over 20 North Sea fields providing around 20 per cent of the UK's daily gas requirements. As the demand for gas grows, we’re looking forward to continuing to adapt and develop the terminal's flexibility to meet UK requirements and those of an international client base. The terminal is responsible for transporting offshore gas to shore, receiving the gas onshore, processing the gas to National Grid specification, delivering the gas to shippers and ensuring a balance between supply and demand. -DGE Consultancy- Health & Safety Officer - Indepth Professional Training Programme Nov 2011 – Jan 2012 Enhanced Career Progression: 10 courses: First Aid - Renewed British Cleaning Society Food Hygiene IOSH Advanced Driving Fire Safety & Evacuation CSCS - Renewed Offshore Medical Global status (Inc Norwegian & Dutch) Offshore MIST Global Status (Inc Norwegian & Dutch) Offshore BOSIET Global Status (Inc Norwegian & Dutch) This took from November 2011 until end of Jan 2012 -MD Construction- Health and Safety Officer & Commercial Business Development Manager Sep 2003 – Oct 2011 CAREER HIGHLIGHTS •Implemented internal Health & Safety Administration •Adopted internal Health & Safety professional culture •Promoted external Health & Safety professional cutlure •Started & Maintained a no accident performance culture •Internal Management to staff Health & Safety planning •Reduced annual sickness rate every year, team policy •Created a togetherness program adopting team actions •Departmental Partnership Program to improve culture •Toolbox talk planning to all/reviewed & maintained •Risk Assessment planning to all/reviewed & maintained •Competence Assessment installation team program •Training program adopted utilising internal skillset first •Advertised internally our Health & Safety believes •Behavourial Health & Safety measures implemented •Personal standards policy raising cleanliness & standards •Company uniform across the board in line with standards •Re-branded Company hence all of above and to help improve a new cultural believe in Health and Safety & more •All together drive towards HSG 65 management perf •Weekly Health & Safety meetings across the company •Company code of practice installed for everyone •New Policy for tool & vehicle usage •Office/Yard One way and segregation policy •New policy: Contractor selection, meetings, site visit, staff •Multi-Site management of Health & Safety The other elements of my role fell under the commercial aspects and aspirations of myself and the owners to ensure our commerciality was driven forward at all times, example: re-branding of the business to enable a market penetration: awareness and excellence. Implementation of a catagory development plan within the business was key to all of the investment to enable a 5-10 year rolling plan to commence ensuring the strategy and doubling of sales each year for several years was achieved to ensure goals of additional investment would follow to enhance the future targets within the 10 year business plan, over achieved.

-Chubb- Executive Vice President, North America Human Resources Apr 2019 – Present -Chubb- Senior Vice President, Sr. HR Business Partner 2016 – 2019 Senior Vice President,Global Employee Relations Manager 2011 – 2016 Assistant Vice President, Sr. Employee Relations Specialist 2002 – 2004 Assistant Vice President, Regional Human Resources Manager 1998 – 2002 Human Resources Manager 1996 – 1998 Personal Lines Underwriter 1993 – 1996 -Chubb Insurance- INROADS Intern 1989 – 1992

-Legal & General- HR Services Team Manager Oct 2018 – Present -CGI- Senior HR Consultant Jul 2013 – Aug 2018 Reporting to the HR Director I provide advice and guidance to managers at all levels (entry to VP) on ER related matters (disciplinary, grievances, Performance Improvement processes and absence management). I have an adaptable approach to handle the needs of a diverse workforce. I support the HR Directors/Managers in implementing UK wide initiatives and programs to include policy related projects and roll out. I partner closely with the Management team by contributing to and supporting implementation of actions resulting from employee and manager feedback. I specialise in: Managing ER related cases to closure Buildling strong relationships based on trust and respect. Creation and delivery of workshops Health & Well-being initiatives Policy implementation and reviews Coaching / mentoring Junior HR members Creating and implementing Performance Management Processes Workplace mediation Leadership I also negotiate and liaise with Acas for Early conciliation and COT3 agreements and support the legal team with employment tribunal cases. -Logica, now part of CGI- Operations Co-ordinator Jun 2011 – Jul 2013 Overall responsibility for managing 3 departments (revenue management, quality and recruitment) within a fast paced 300+FTE Contact Center whilst being the HR lead for day to day management. Supported, trained and coached junior managers in Employee Relations matters by creating and delivering training workshops and supported all formal disciplinary and grievance meetings. -the lewis group limited- Collections Manager May 2000 – Dec 2010 Overall responsibility of managing a team of 60 telephone debt recovery agents, with 6 direct Team Lead reports. The role mainly consisted of building client relationships, driving performance to achieve KPI’s, attending client audits, recruitment, training and developing staff to maximise skill base.

-Arup- Senior Engineer Nov 2018 – Present Working as a consultant in Information Systems for real estate organisations. Maintaining the BUS Methodology Partner Network. Building Performance and Systems Skills Manager Jul 2016 – Present Responsible for supporting the Global and Regional Skills Leaders to invest and effectively transfer knowledge within the Building Performance and Systems Skills Network worldwide. I have led investigations into occupant feedback, social goods and the management of market externalities. I have also been a key contributor to the development of internationally applicable training courses in post-occupancy evaluation and software development using a broad variety of delivery methods. Engineer Sep 2014 – Nov 2018 I started working for Arup in September 2014 with Building Engineering London, where I worked on the design development of N08 East Village through RIBA Stages D and E. Since May 2015 I have been working with Building Performance and Systems team in London. My work in this role has been quite varied, ranging from development and implementation of portfolio statutory compliance strategy to building services troubleshooting and HVAC controls design. However, my most significant contributions have been in leading development and delivery of Arup's post-occupancy evaluation services. -REALFEED LTD. - Director Jan 2017 – Present -Grosvenor Group- Research Intern Apr 2010 – Jul 2010 During the first year of my PhD studies I undertook a three month internship with Grosvenor and continued to collaborate with the firm during my doctoral studies. Areas of work included - Use of ArcGIS to map Grosvenor’s ‘Mayfair Estate’. Taking a leading role in a pilot for an alternative method for managing, analysing and displaying property data. - Evaluation of Grosvenor’s strategy towards energy performance. - Contributing towards Grosvenor’s annual ‘Environment and Design Forum’. -Atkins- Engineering Intern Jun 2007 – Aug 2008 Two 3 month placements. Areas of work included: - Redland Green School, Bristol: Overheating investigation involving dynamic thermal simulation, site survey and compilation of a report of recommendations. - Swindon Magistrates Court, Swindon: Mechanical services replacement, involving site survey and the writing of a specification. - Royal Pier Hotel, Clevedon: Part L compliance using thermal simulation and mechanical services design. - Plymouth Combined Court Custody Suite, Plymouth: Air conditioning replacement involving thermal simulation, mechanical service design and coordination. -Cooper Industries Ltd.- Custom Assembly Jul 2006 – Oct 2006 Project lead in the delivery of 'Westinghouse' custom IT hardware for Metronet. -Hoare Lea- Engineering Intern Jun 2003 – Sep 2005 Three 3 month placements. Areas of work included: - Harbourside, Bristol: Chilled beam and chilled water systems. - Redcliffe Village, Bristol: Part L compliance and mechanical systems energy performance appraisal. - Paediatrics Ward, Bristol Royal Infirmary: Medical gases and Part L compliance. - Biotech, Cardiff: Thermal simulation and fan coil unit specification.

-WRU- Partnership Account Manager Jul 2017 – Present To manage all Official Partner's of Welsh Rugby and Principality Stadium. The management of all Partnership events and appearances, including organising stadium events, player appearances and external events. Assisting with renegotiation of official partner contracts and communicating ad-hoc opportunities to partners Assisting in the development and delivery of the digital commercial strategy Delivering community based events and presentations in line with commercial requirements Partnership Account Executive Feb 2016 – Jul 2017 Responsible for the management of Welsh Rugby Union and Principality Stadium supplier contracts as well as providing support to the Sponsorship Account Manager in delivering Official Partner rights. This role has a focus on the community commercial activity and events as well as digital sponsorship rights. Key Responsibilities Include: Account management and delivery of rights within commercial sponsorship agreements of Official Supplier Status Assisting Sponsorship Account Manager with the delivery of Official Partner contractual rights Assisting with renegotiation of supplier contracts Communicating ad-hoc opportunities to partners Assisting in the development and delivery of the digital commercial strategy Delivering community based events and presentations in line with commercial requirements Organisation and management of sponsorship administration -Coulter's Cakes- Owner Sep 2016 – Present Owner of bespoke cake making company Coulter's Cakes. Bespoke cakes, sweet treats made to order for any occasion. Please contact CoultersCakes@outlook.com for a quote. -The Hilton Cardiff- Conference and Events Sales Executive May 2014 – Feb 2016 As a C&E Sales Executive, my job is to maximise revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. Part of my job involves frequently interacting with Guests and customers with the intention of earning repeat and expanded business. My job involves the following tasks: Receive and convert incoming enquiries to achieve targets and maximize revenue Seek opportunities to increase sales and conversions within the Team Manage an events schedule to maximise yield Focus on a consistently executed up-selling approach Build strong relationships with customers to fully understand their needs Arrange and carry out Hotel show rounds Ensure the complete administration and execution of all planned events Participate in hotel promotional activities Events Assistant Sep 2013 – Jun 2014 This role entails ensuring that the whole event runs as smoothly and professionally as possible. This includes ensuring that the set up is efficient and quick and also up to the highest standard. It is also important for the service to be impeccable to ensure that the clients and guests receive the best quality in service possible, my previous experience allows me to put my skills to the test and ensure I can give the best possible. This role also ensures a great deal of customer communication. It is important to make the customer feel welcome as it is their experience that counts, this role allows me to use my communication skills and also develop my customer relation skills. This role is enjoyable to me as I am thoroughly passionate about the events industry, I therefore enjoy my workplace and believe this is great motivation, and also a way for customers to see and enjoy their experience further. -The BarnYard- Event Supervisor Sep 2012 – Sep 2013 Working at functions including the planning and implementation stages of these events. Working on the function including the overseeing of food service, through to the management of the bar area. To ensure all staff were clear on their targets, and to train new staff in using the till, cash handling procedures, and the correct way to close down the bar. Setting up for functions including working in a team and ensuring time management is used to ensure a quick and efficient set up, also to ensure that the set up was up to the highest standard and ensure that everything was as asked by the client. It was then my responsibility to ensure that the close down of the event happened as efficiently and productively as possible, and to also ensure that the client was happy along with other members of staff. This responsibility has allowed me to grow as a person and I am able to delegate tasks to other members of staff to ensure everyone is being used to their full potential. -Festival of World Cups- Sport Volunteer Jul 2013 – Aug 2013 Volunteer as a games maker at the Wheelchair Rugby League World Cup 2013. Volunteering to help with the implementation of the event days and ensure that the event runs smoothly and efficiently for the spectators and the teams. This includes checking in team equipment, ensuring teams are in the correct changing rooms and are taken on and off court efficiently an quickly. Ensuring the spectators are having an all round day and their experience is the best available.