Miguel Correia
Facility Services
-Central School of Ballet-
Facilities and IT Manager
Jan 2020 – Present
Ensure that maintenance and repair/replacement of all plant, equipment, furniture and premises are carried out efficiently and effectively and in a timely fashion
Responsible for the efficient working of the school’s photocopier, franking machine and telephone system, including regular updating of switchboard messaging and signposting
Oversee supplier contracts and scheduling, both routine and ad hoc visits (including cleaning, photocopier service, electrical maintenance etc)
Regularly review the provision of contract services and utilities to ensure value for money
Ensure adequate security provisions are in place and maintained to protect the premises and those using the premises
Liaise with the cleaning contractor to ensure the building is kept in a presentable manner
Oversee the efficient waste disposal and recycling collections in conjunction with the waste contractors
Ensure compliance with current health & safety regulations as prescribed and published by HSE.gov.uk
Liaise with the Schools outsourced IT service provider as required to maintain a good standard of service delivery in line with agreed and expected levels
Ensure that the School’s IT provision is working efficiently and effectively
Oversee the ongoing maintenance and updating of software and hardware
Assist with arranging/delivering staff training in IT, health and safety, First Aid and any other relevant areas of work
Contribute to the development of the School’s IT infrastructure and data provision, inputting to CDD projects and cross-affiliate meetings as required within agreed budgets
Ensure the smooth running of the School’s database, contributing to service development and liaising with other departments as necessary
-Tilney Group-
Client Support Services & Facilities Team Leader
Mar 2016 – Jul 2019
Responsible for all front of house and facilities services across two different central London sites
Greeting and hosting guests while delivering a first class level of service, promoting best practice and client/guest care at all times while supervising the "meet and greet" service
Reception Management of the team and implementing new ideas, systems and procedures to ensure that a 5* customer services is constantly provided, always analysing current best practices and as line manager - taking a leading role in implementing improvement and change
Oversee meeting room events and other reservation bookings, ensuring that all the relevant information is researched accurately and forwarded as appropriate Supervise, manage and motivate a team of six split across two offices, conducting 121s, quarterly, mid/end of the year appraisals
Coordination of 12 meeting rooms, plus 9 remotely, 2 booking systems, 4 inboxes, 2 group emails, FA communications for both sites, travel cloud platform guru, Av and H&S champion
Ensure H&S departmental compliance and training for both facilities/reception services
Responsible for mail services, printing & faxes facilities, preventive and reactive maintenance repairs on A/C, lighting/electric, plumbing, toilet facilities, seat maintenance, office cleaning services, environmental management, plant displays, full ownership of all AV/VC systems, stationary supplies ordering, catering/hospitality ordering, stocks management, new joiners induction and leavers, seating/desk moves, storage facilities, purchasing, invoices, meeting room reconfigurations/set ups, management liaison, some contract and budget management
-Société Générale-
Guest Services & Helpdesk coordinator
Sep 2012 – Feb 2016
Meet, greet and register all clients in a timely and professional manner
Exceeding guests expectations by delivering exceptional service at all times
Manage client areas effectively ensuring that all jobs are promptly completed and recorded
Complete checklist and all general administration duties such as room checks, H&S floor walks
Assist with the co-ordination and preparation of client meeting rooms, pre-empting challenges, creating/delivering solutions and provide 1st level of AV assistance to all client meeting rooms
Liaise with housekeepers, maintenance, security and hospitality departments as when required
Promote a safe work culture by following all Health & Safety regulations
Weekly cross-referencing, data analyses, client monthly & quarterly reports and client presentations
Answering help-desk, busy switchboard incoming calls and dealing with all queries efficiently
-KPMG-
Client Support Services Team Leader
Sep 2007 – Sep 2012
Responsible for all business services located in 3 client suite lounges and 30 client meeting rooms across different sites, also ensuring that all clients enjoy a memorable client journey while receiving a 5* services in all areas during their visit to KPMG offices.
Meet and greet clients ensuring a smooth registration process while following the correct procedures as per SOP’s
Train and develop all team members, monitoring performance, also ensuring that moral and motivation levels were high at all times
Assisted line managers/senior management achieving and maintaining SLA’s
H&S Champion including RAM’s & DSE’s, also ensuring department compliance
Ensure that team members were trained and able to provide AV assistance and 1st level IT support to all client meeting rooms across the sites, Polycom video conferencing, seminars/presentations and 2 Halo studios as well as all full AV management
AV champion duties included but not limited to; daily/weekly routine checks, video conferencing & AV set-ups/support, first line fault diagnosis and rectification, AV fault logging/tracking and compilation of reports Responsible for the accurate and timely input of all information regarding clients, history, reservations and billing details on MRM system, supervision and maintenance of outlook mail boxes
Maintain a professional, helpful and friendly approach when dealing with clients and employees
Liaise with different departments to ensure that Health & Safety and Security regulations are adhered to at all times
Maintain effective communication and positive relationships with all external contractors ensuring all jobs are completed promptly and efficiently
Cateys best Front of House/Hospitality Team in the UK 2012 and runners-up on 2013
-UBS-
Fine Dining Butler
Jun 2001 – Sep 2007
Meet, greet and serve all clients in the private fine dining suites delivering exceptional/consistent fine dining experiences alongside a Michelin started executive head chef/brigade
From intimate events coordination/planning with royals attending such as cocktails/canapés parties to larger corporate sit down lunches/dinners or themed events (3 to 5 courses or tasting menus) with up to 200 covers, occasional silver service, food/wine menu matching, wine cellar management
Follow all standard operating procedures of the fine dining department maintaining the highest discretion in this private Swiss Bank
Ensure highest standards and deliver Michelin star standards in terms of food/service complying with all Health & Safety and Food & Hygiene regulations
Discretely deliver a timely service ensuring food quality was at its highest for high net worth individuals, some billionaires and several “A list” celebrities
Dining room layout, table setting/decorations, service mise en place, silverware polishing and care of fine arts/antiques
-Speechly Bircham-
Hospitality Supervisor
Oct 1999 – May 2001
Responsible for all Hospitality provided to 15 meeting rooms, 5 dining rooms and a large presentations suite
Responsible for daily food and beverage charges, menus, staff, payroll, stocks, supervision
of a free vending machine operation over 5 floors as well as closing off the unit weekly accounts
Events coordination and supervision
Ensuring that the set targets and goals were achieved by the department alongside H&S compliance
Training and coordination of 5 team members, keeping them motivated and confident while delivering hospitality services
Ensuring that health and safety regulations were followed at all times
-Radisson-
Junior Receptionist
Sep 1998 – Sep 1999
Checking guests in and out of the hotel following the correct procedures
Prepare bills, take payments and answer queries regarding hotel facilities and surrounding
Assist concierge/switchboard by answering phone calls, handling foreign exchange and taxi bookings, take reservations by phone, e-mail and fax and update database
-Bernardo & Mendes Limit-
Sales Representative
Jul 1996 – Aug 1998
Main duties included coordination and management of client accounts, stocks and orders
Handle all client product questions maintaining effective communication and positive relationships with existing and new clients
Proactively identify problems and swiftly implement the appropriate solution
Presentation of daily, weekly and monthly reports on sales and client relations
