Trica Engel-Bethel
Recruitment
-Wyndham Destinations-
Director of Talent Acquisition
Oct 2015 – Present
-Marriott Vacations Worldwide Corporation-
Sr. Manager Global Talent Acquisition & Executive Recruiting
Dec 2012 – Oct 2015
• Responsible for executive level recruitment on a global basis (i.e. U.S. EME and APAC). Positions include Resort Managers, General Managers, Regional Vice Presidents and Project Directors for Sales and Marketing, Managing Directors (Intl.), Attorneys/Corporate Counsel, and all corporate Vice President and above positions
• Manages full lifecycle recruitment process starting with creation and auditing of requisition, client intake session, sourcing, screening and interviewing of applicants, offer negotiations through candidates hiring/onboarding process
• Source talent through job boards, google, referrals, social media, networking, local events and utilizing LinkedIn Recruiter tools (in mails, groups, connections, discussions, etc.)
• Partner with Director of Talent Acquisition (TA) to provide “thought” leadership for company-wide recruiting philosophies and tactics
• Created and implemented Requisition Audit Process/Procedures for recruiting organization Responsible for performing quarterly audits for corporate, marketing and sales and regional resort operation recruiters
• Review and modify all talent acquisition related policies in collaboration with HR COEs and internal legal counsel
• Review and analyze talent acquisition customer satisfaction survey results. Identify trends in feedback, provide follow up for issue resolution and communicate to business partners
• Create, develop and present PPT presentations for talent acquisition organization and lead and/or support talent acquisition weekly/monthly conference calls
Certifications and Achievements
• ATS Administrator 2012 and 2013
• Certified Behavioral Interviewer (BEI) trainer and coach
• Certified Crucial Conversations Coach
• Completed and passed University of Central Florida (UCF) SHRM certification course – 2013
• Society for Human Resource Management (SHRM) member 2012, 2013 and 2014
• Member of MVW’s Wellness Committee 2011, 2012 and 2013
Sr. Manager Human Resource Generalist-Sales & Marketing and Corporate Resort Operations
Aug 2011 – Dec 2012
• Provided a full range of HR Generalist support, guidance, and direction for management within Corporate Marketing & Sales, Corporate Resort Operations and The Ritz Carlton Destination Club (RCDC) disciplines. Also, provided backup HR support for Central Sales Distribution (CSD) and Small Sales Galleries
• Provided managers with proactive practical solutions to complex and diverse HR issues
• First point of contact to handle associate relations issues with an open door policy to acknowledge associate concerns in a timely manager
• Investigated, assessed and recommended resolutions to employee relations issues, and when appropriate, partnered with Sr. Manager of Associate Relations to ensure fair and consistent solutions
• Consulted with mid to upper level managers in the implementation of organizational restructuring efforts including review of job descriptions, job evaluations, severances, and temporary assignments
• Served as liaison between hiring managers and Talent Acquisition team to ensure recruitment process is smooth and effective
• Partnered with managers on recruitment efforts, including supervision of approvals of positions, interviews, salary offers and when appropriate created job requisitions and managed full cycle recruiting for retained MVW positions
• Managed Engagement Survey and associated action planning process.
• Guided communication of HR policies and procedures related to the progressive discipline policy, Associate Resource Line, Business Integrity Line and the Guarantee of Fair Treatment, etc. Assisted managers with appropriate documentation to ensure disciplinary action process is followed accurately and consistently
• Assisted corporate and outside counsel in research and preparation of employment lawsuits and immigration related requests ( i.e. VISA’s, Green card )
• Volunteered for corporate initiatives and programs such as Wellness, Spirit to Serve, Bring Your Child To Work Day, Associate Appreciation Week, etc.
-Aon Hewitt-
Recruiting Specialist - Client: Marriott Vacation Club International (MVCI)
Apr 2010 – Aug 2011
MVCI outsourced all recruitment functions to AON HEWITT due to down turn in economy. I was offered a position to ensure a smooth and successful transition for MVCI to the new business model. I continued to work at the MVCI corporate headquarters and became sole recruiter for all MVCI corporate disciplines.
• Successfully managed two entirely different recruitment processes and systems for a period of 3 - 4 months until all requisitions were transferred effectively to new recruitment model with Aon Hewitt
• Trained Aon Hewitt Recruiting Specialists on MVCI’s hourly recruiting processes and procedures
• Received 100% scores of recruitment metrics during my tenure with company
• In first 8 months of employment achieved 123% bonus due to high performance
• Achieved 100% on all recruiting metrics while employed with Aon Hewitt
• Managed internal client relationships and provided guidance in the presentation and selection of candidates
• Built strong relationships with candidates to ensure optimal candidate experience
• Conducted intake sessions with hiring managers to understand the position requirements, set hiring manager expectations and gather input regarding sourcing approach
• Ensured high quality candidates are sourced in a timely manner; keep hiring manager informed of sourcing progress
• Lead and managed the candidate interview, offer and onboarding process with administrative support from Operations team
• Educated clients on market conditions and trends
• Managed offer process. Worked with hiring manager and MVW HR leaders to discuss compensation package, level and start date to be presented to candidate. Obtained all necessary documentation and approvals prior to presenting offer to candidates
• Monitored successful completion of background check prior to start and pre-hire activities
• Lead or participated in special projects and initiatives to enhance the RPO offer
-Marriott Vacation Club International-
Sr. Manager of Professional Staffing
Jul 2007 – Apr 2010
• Promoted in 12 months to Sr. Manager of Staffing overseeing existing recruiting team
• Received Marriott International Recognition Stock Award for outstanding performance and consistently exceeding expectations
• Lead a team of 5 recruiting professionals accountable for the recruitment, interview and selection processes for MVCI’s Key Disciplines
• Developed and maintained successful partnerships with senior management through anticipating their needs, thoroughly understanding the nuances of each specific discipline and vacancies in addition to being highly responsive and proactive
• Selected by leadership to manage multiple corporate restructuring recruiting efforts in 2008, 2009 and 2010
• Successfully managed the interview and selection process utilizing Targeted Selection Behavioral Event Interviewing (BEI) concepts. Train and certify hiring managers in designated MVCI, RCDC and MI Golf disciplines
• Effectively managed and accurately documented candidate activity using Deploy and Unicru Applicant Tracking Systems
• Partnered with HR and Compensation departments to ensure fair and equitable offers
• Identified and sourced qualified candidates via job fairs, job postings, job boards, social sites, networking and referrals
• Developed recruiting staff through consistent communication, timely feedback, on-going recognition and establishing an annual individual development plan
• Delivered high quality and diverse slate of candidates while consistently meeting Time to Fill (TTF) Metric of 42 days.
• Worked in partnership with Vice President of Talent Acquisition and other HR Leaders to drive new processes and enhance existing recruiting programs and procedures
• Independently managed a wide spectrum of unique search assignments while simultaneously leading and/or participating in special projects.
• Effectively utilized ATS reports to monitor and manage recruiting team
Manager of Professional Staffing
Jul 2006 – Jul 2007
• Provided full life-cycle recruitment for a variety of openings to include non-exempt and exempt; entry to executive level positions for iPSM and HR
• Lead and assisted corporate recruiting processes and procedures for a newly created Talent Acquisition Department
• Partnered with VP of Talent Acquisition and assigned special recruiting projects and tasks
-Spherion-
Executive Recruiter
Jan 2005 – Jul 2005
Executive Search Consultant, Professional Services Accounting & Finance
• Pre-qualified, interviewed and selected qualified candidates for open positions, ranging from entry level to executive level accounting and financial positions
• Utilized Behavioral Event Questioning and Standard Interviewing techniques
• Continually maintained strong customer service and follow through skills with candidates and sales team
• Consistently interviewed candidates and submitted an average of 15 qualified candidates on a weekly basis to my sales team for open positions
• Successfully maintained existing candidate database and recruited new candidates through networking, referrals, talent-hook and recruiting resources provided by company
• Consistently maintained database integrity by accurately entering candidate transactions and conversations in a timely manner
-Randstad-
Executive Recruiter
Jun 2004 – Dec 2004
• Developed Executive Office Specialty Group encompassing entire Central Florida district
• Consistent Contest Winner in the areas of New Account Opening, Highest GM Dollars Achieved and Direct Hire Fees Invoiced
• Proficient in administering personality and skills assessments, traditional and behavioral event interviews and PeopleSoft programming
• Provided exceptional customer service to clients and applicants to ensure the best employee-employer match
• Consistently exceeded KPIs and Recruiting Metrics
• Opened new account and achieved a $15,000 direct hire fee in my first 30 days of employment
• Achieved 153% of budget for 2nd quarter 2005
• Consistently exceeded company goal for talent referrals
• Managed branch meetings, tracking open door progress and created team building activities
• Motivated team through a positive, fun and professional attitude on a daily basis
• Heavily involved in monthly networking groups and volunteer community activities
-Franchise Z Group, Inc-
Managing Partner/Account Manager
Jan 2001 – May 2004
Partner/Account Manager
• Worked in partnership with President/CEO to identify, create and maintain a client base of Master and Single Franchise Leads both in the domestic and international markets
• Represented and assisted in the sales process of domestic/international franchises from a variety of industries to include: Healthcare, Food/Beverage, Entertainment, Hospitality and Fitness companies
• Effectively built solid relationships with Franchisees and Franchisors through effective phone and email communications
• Consistently exceeded client’s expectations through being proactive, anticipating needs and responding in a timely manner to questions and/or concerns
• Worked directly with internal management, prospective investors and franchisors to effectively resolve issues
• Supported franchise sales team while ensuring strict compliance to company’s policies and procedures
• Researched and analyzed franchise concepts and made recommendations to President/CEO
• Created lead reports and tracking systems
• Managed the day-to-day activities of office ( payroll, accounting, employee issues etc )
• Prepared and managed monthly franchise discovery days
-O.C. Tanner-
Territory Sales Manager
2000 – 2002
• Assisted the Regional Manager and Sales Manager with national account sales and support
• Designed and set up formal employee recognition programs for corporations to help them retain, motivate and recognize employees
• Presented and marketed professional services to prospective clients
• Prepared proposals and RFPs to include administration, award selections, presentation training, symbolism and investment analysis
• Facilitated and implemented special events projects increasing product visibility, relationships and sales
• Developed relationships with Human Resource Managers and promoted our services and products
• Exceeded KPIs on a consistent basis – Prospecting Calls, Client Visits, Order Accuracy, Quality Assurance and Program Implementation Enhancements
• Featured employee in the O.C. Tanner Company News Letter on a quarterly basis highlighting my success with exceeding clients’ expectation and upgrading client programs
• Increased client base through extensive community involvement and networking activities
-The Financial Search Group, Ltd.-
Senior Executive Recruiter
Jul 1994 – Dec 2000
Senior Executive Recruiter (July 1994-December 2000)
• Initiated sales and develop new business in the financial and accounting sectors through cold calling, referrals and networking
• Developed marketing packages for the financial division and set up initiatives to develop new business
• Managed recruiting processes and procedures to ensure a smooth and effective relationship between candidates and client
• Trained, managed and evaluated recruiting and administrative staff
• Employed cold calls, referrals and other prospecting techniques to recruit candidates for senior and executive level accounting, finance and management positions.
• Interviewed and effectively evaluated candidates in the areas of technical, management, interpersonal and communication skill levels
• Handled various other administrative duties including billing, collections and reporting methods
Executive Recruiter – Promoted within 12 months
Executive Assistant/Recruiting Assistant – Promoted within 6 months