The Workplace Management Framework (WMF) provides a structure for the development and subsequently the assessment of best practice in the management of the workplace.
‘Workplace Management is the management of all resources needed to design & maintain appropriate, effective and economical workplace experiences that align to strategic business objectives and support people in doing their best work every day, wherever they are.’
The role of ‘Workplace Management’ emerges as an integrator of contributions from across a number of disciplines (Corporate Real Estate, Facilities Management, IT, Human Resources, Risk, Security etc.) to deliver an economic and effective ‘workplace experience’ to an organization’s people. (Get your FREE copy of the Framework HERE)
The WMF is designed to be applied to all types of workplaces and embraces:
The scope of Workplace Management embraces the ‘workplace experience’ that would be appropriate in all the places people work (inside and outside office buildings) and embraces not only the practical issues associated with effective work, but also the emotional and sensory aspects.
Organizations are ultimately the aggregate energy of large numbers of people harnessed together within structures and processes to deliver a defined outcome.
The Framework consists of 10 management capabilities and provides a vehicle for determining how well the organization achieves best practice in the management of its workplace.
Strategic Management is concerned with:
To be successful, leaders responsible for the workplace need to actively work to be credible, confident business contributors, knowledgeable about the organization at large, the wider strategy for the business, with the most up to date trends in people management, technology, engineering, service management and innovation.
Innovation is primarily about releasing every person within the functions responsible for workplace to think creatively and come forward with new ways of delivering more value to the enterprise in relation to its businesses strategy and needs.
The availability of mobile technologies has enabled a major shift in working patterns. People can choose to work in ways that best match their jobs and personal circumstances. Particularly in ‘high touch’ work environments, careful consideration needs to be given to the design of the ‘workplace experience’ constructed from all the interlocking services that are provided.
‘To design an experience you need to think through, second by second, the fusion of sounds, sights, information, web pages, smells, spaces, images, interactions, human behaviours and processes to create an experience that is both effective, energising and which subtly reinforces brand values.’
The idea of an ‘Experience Tunnel’ represents the individual’s perceptions of his environment minute by minute through a working day in relation to all of their senses.
This capability is concerned with:
The main objective of Client Relationship Management is to act as a communication bridge between two parties,
The interpretation of business needs and development of immediate and short term demands, concerned with meeting existing requirements and supporting changes for workplaces and services represent an important role for the Client Relationship Manager.
This capability is concerned with:
The most important part of Performance Management is in the use of data to enable the engagement of all parties (the business, suppliers, staff, occupants and customers) in innovating to achieve desired outcomes.
It is a key responsibility of workplace leaders to improve the quality of the services for which they are responsible and to encourage openness in acknowledging problems and failures, analyzing root causes and working to eliminate those causes.
This capability covers the entire supply chain life cycle from:
The aim is to create arrangements which align supplier activities within the supply chain to the organization’s objectives and ‘workplace experiences’, recognizing the volatility of the organization’s business situation and the probability of the need for change in volume or nature of services.
The rapidly changing business environment requires that suppliers are positively responsive to change and best practices should encourage agility to change and innovation in supply, by eliminating the adverse trends that often characterize adversarial supply relationships as illustrated in the figure below.
This capability is concerned with:
Capacity Management is primarily about:
This capability is concerned with:
Resource Management covers physical assets but also the human resources and utilities that are consumed and its aim is to:
This capability is concerned with:
Most leaders with responsibility for managing the workplace would regard the resolution of day to day problems and failures as the most fundamental of all their operational responsibilities with outcomes:
This capability is concerned with:
The scope of risk management includes:
All the above are essential to reduce the likelihood of security incidents, failures in projects, services and workplaces and reducing any adverse impact upon the business.
This capability is concerned with:
Mobile technologies are enabling new ways for people to make their contribution to their organizations. To take advantage of these new opportunities requires a careful and conscious programme of activities to prepare:
The modern workplace is a complex system which need well-developed relationships and understandings between all the parties that have to work together to deliver the change e.g. consumers, IT, telecoms, building services, space planning, project management etc.
This capability covers:
To achieve specific project deliverables on time and on budget this capability requires skills in:
Workplace projects range from small moves and changes involving little risk to the business to large relocations, new builds across multiple geographic domains. Effective project management involves a rigorous planning process to:
(Get your FREE copy of the Framework HERE)
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