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Josette  Hutton Evans

Name: Josette Hutton Evans

Address:P.O. BOX 16695, Atlanta 30321 United States

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Primary Service: Data Analytics

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My Information:

Metamorphasis Powerhouse Company, Inc.

Leadership:
I am a team and capacity builder, enthusiastic about growing relationships rooted in mutual gain, creating awesome customer experiences, and growing the bottom line through partnerships where people excel.

With 17+ years of successful cross-channel experience in the wireless industry, I have a leadership style that is simple and highly effective: Develop Relationships, Implement Proven Processes and Gain Mindshare through Education and Employee Experience.

I consistently succeed because I easily build new relationships, have excellent data analysis and deductive reasoning skills, and strong communication skills with the ability to educate and inspire multiple employee levels.
My ROI is based in developing people who become leaders to drive growth and change.Through investing in people and hard work, no matter my role- I never lose.
I love creating environments where "a-ha" moments can happen- when people are learning, the world can flourish. I choose to put my mark on the world through technology, education and partnering people in need with resources that can make a difference in their lives.

As an experienced marketing and operations analyst, I have used my analytical skills to empower others in partnership to achieve procedures, processes, and equip teams with tools to deliver the best experience for customers and employees.
As founder of a Georgia-based nonprofit organization, bridging families and communities with resources creating a stronger future and safe havens for children is my passion.

As a Certified Six Sigma Green Belt, I use my knowledge and training to enhance, reduce or eliminate unnecessary costs and streamline business processes that help propel future growth while improving employee buy-in.

Community Advocate:
As the recipient of multiple awards in business, and recognition for community outreach throughout my career- I believe you can win in business, and still be a great corporate citizen.

All opinions are my own.

Resume

-Metamorphasis Powerhouse Company-
Founder/CEO
Jan 2002 – Present

Founder | Chief Empowerment Officer
Jan 2002 – Present
Responsible for the board governance, financial performance and viability, organizational mission and strategy and daily operations for Metamorphasis Powerhouse Company
-Ensures the ongoing local programmatic excellence, rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems
-Recommends timelines and resources needed to achieve strategic goals
- Actively engages and energizes the organization's volunteers, board members, event committees, partnering organizations, and funders
- Develops, maintains, and supports a strong Board of Directors; serves as ex-officio of each committee seeks and builds board involvement with strategic directions for both ongoing and national rollouts
-Lead, coach, develop, and retain the organization's high-performance leadership team
- Ensure effective systems to track scaling progress, and regularly evaluate program components, so as to measure successes that can be effectively communicated to the board, funders, and other partners

- Expand local revenue generating and fundraising activities to support existing program operations and regional expansion while simultaneously maintaining fiscal budget
- Deepen and refine all aspects of communications- from web presence, social media to external relations with the goal of creating stronger branding within the community
- Use external presence and relationships to garner new opportunities within the scope and depth of the organization mission and vision


- Design a regional expansion and complete the strategic business planning process for organizational program expansion into new markets
- Build partnerships in new markets, establishes relationships with funders, including advisory, political and community leaders at expansion sites
- Be an external local, regional and national presence that publishes and communicates program results with an emphasis on the success and needs of the local program participants

-Georgia Department of Public Health-
District 4 Quality Improvement Council Member; Breastfeeding Counselor, Henry County
Nov 2018 – Present
- Use expertise to assist District 4 Department of Public Health with Quality Improvement Initiatives
- Support functions of WIC Initiatives throughout GA Department of Public Health

- Use CRM tools to track the initiation rates and duration rates of Breastfeeding Mothers enrolled in WIC through 6 months postpartum

-Work with Designated Breastfeeding Experts to increase the initiation and duration rates of Breastfeeding Mothers enrolled in WIC

- Facilitate a weekly Feeding Your Infant class through the Henry County Health Department to promote the health benefits of Breastfeeding for mothers and infants

- Provide on-site support within the WIC clinic and residential support for breastfeeding mothers up to 6 months postpartum

- Maintain a caseload of prenatal mothers and provide anticipatory guidance for best practices for breastfeeding prior to labor and delivery

- Member, Southern Crescent Breastfeeding Coalition

- Utilize technology to increase the number of engagements within the community for breastfeeding mothers

- Advance the District IV Department Of Public Health mission to Prevent.Inform.Protect

-JHE | Transitional Enterprises, LLC-
Principal | Certified Transitional Life Coach & Organizational Development Business Consultant
Aug 2017 – Present
Certified Life & Biz Coach- Transitional Support Services
Learning & Organizational Development Consultant
Certified Executive Coach for Nonprofits
State Supplier- Team GA Marketplace

Helping leaders in transition find their leadership shoes so they can Walk in their purpose, Jump into Action and Leap in faith toward their dreams.

• Delivers and assesses leadership training and development opportunities to provide new and emerging leaders with the opportunity to define and explore the essential elements of leadership.
• Provides training and coaching for entrepreneurs, managers and other employees on an
individual, departmental, or site basis.
• Presents on topics related to distance learning, technology and course design at
state, regional, or national meetings (as needed).
• Utilizes instructional design protocol (ADDIE, Kirkpatrick Model of Evaluation,
etc.).
• Consults, designs, develops, and delivers presentations both in classroom and
virtually.
• Develops and designs curriculum, trainer’s guides, and workbooks.
• Designs production of learning objects in a variety of formats including print,
graphics, audio, and video to support online coursework and programs .
• Collaborates with site directors to design leadership program course content and curriculum.
• Maintains up-to-date knowledge of leadership development topics for use in
learning curriculum.
• Conducts necessary research to develop and deliver training programs to
entrepreneurs, at-risk populations, and transitional leaders.
• Coordinates and maintains training, rosters, attendance, courses schedules and
descriptions, etc. in customized learning management systems.
• Compiles and analyzes evaluation data, registrations, and other metrics to
determine participation rates, effectiveness of training, satisfaction
measurements, and return on investment (ROI).
• Applies project management, communication, and problem-solving skills in the
design of all training projects to meet aggressive deadlines.

-Comcast Cable-
Account Manager- Indirect (Big Box Retail) Central Division: West Atlanta Territory
Feb 2016 – Aug 2017
Accomplishments:
- Created and Led virtual regional training project for Xfinity products with MarketSource client
- Managed several sales projects with various workgroups and partners throughout life cycle
- Created & Managed distribution of Channel Newsletter to increase product knowledge, improve customer experience and improve sales process for strategic partners
- Awarded MVP for August 2016; Received recognition for leadership and MOM KPI improvement


Reports to Regional Manager for Central Division, responsible for establishing and maintaining strategic partnerships with Big Box Retailers for revenue, and target KPI's.

Responsible for sales and operations training, assisting with marketing events, and leveraging the Xfinity brand as a strategic partner in the attainment of new lines of business.

Customer Focus:
-Ability to empathize with and prioritize customer needs
-Uphold company values and respect every customer
-Exude patience and ownership with each customer
-Ability to resolve conflicts and set appropriate expectations with customers
-Ability to determine customer needs and provide appropriate solutions

Communication Skills:
Ability to communicate clearly and concisely with both external customers and coworkers
-Ability to document customer account activities thoroughly and concisely
-Comprehension skills-- ability to clearly understand and respond appropriately to the issues that c-customers present

Problem Solving Skills:
-Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
-Ability to make appropriate decisions on behalf of the customer quickly and effectively
-Solution oriented and self-motivated
-Ability to effectively prioritize work time to ensure efficiency

Project Management Skills:
- Ability to lead a project from scope through measurable and scalable milestones through completion
-Ability to work with multi-level teams, up to and including Senior level Management and Executives

-Verizon-
Regional Sr. Analyst- Marketing & Sales Operations | Employee Experience
Jan 2015 – Jan 2016
Feedback is a critical component to successful business and Verizon relies on direct feedback to improve many different facets of the business.

-Gathered and analyzed regional employee feedback
-Improving the overall employee engagement in all aspects of the business
-Led project and team for multi-channel feedback

Employee Feedback: Gathered using various methods as surveys, focus groups, roundtables, and 1:1/ skip-level meetings. Upon review and analysis,regional key process improvements and efficiencies based on the feedback to leadership.

Multi-disciplinary Projects including, but not limited to:

Town Hall Meetings:
-Planning/Project Management
-Scheduling
-Communications
-Feedback Analysis and Compilation
-Content Creation
-Leadership Debrief

Employee Roundtables: All GA/AL Region Channels, various topics

Hot Topic Focus Groups:
-Systems
-Go To Market
-Compensation
-Recognition
-Cross Functional Team Alignment

Employee Engagement: Monitored internal and external influences such as social media and other data collection websites to identify potential trends that could have an impact on the business.

Internal Monitoring:
-Powerful Answers- Review and promote ideas from creation through implementation
-Leadership Sync Sessions
-Internal Employee applications
-Net Promoter Survey

External Monitoring:
-Social Media

Recognition:
-Contests & Incentives
-Coin of Excellence Award
-Employee Appreciation

Voice of the Employee Core Team:
- Coordinated and debriefed Core Team members of key decisions & trends across the region
- Create reporting, analysis to debrief leadership on hot topics affecting employees and customers

Cross Channel Liaison:
-Partner with the Regional PR Manager to promote various programs that can include:
Green Initiatives
Local Volunteer Spotlight
HopeLine

Regional Videos: This includes the planning and production of regional videos with various topics
-Product Launches
-Leadership Messages
-Contest Announcements

Regional Data Sales Consultant-GA/AL Retail & B2B
Aug 2014 – Dec 2014
Responsibilities:

Scope: Support for 2 Retail Sales Directors, 14 District Managers within GA/AL Region, supporting 90 retail stores and over 1200 staff.

Data-related Technical Support for various support channels within the organization including: Marketing, Sales Operations, Training & Curriculum development

Performance Management: Evaluate Sales Teams' understanding of data products and services.
Track data sales activity and disseminate new product updates throughout all sales channels.
Develop customized training curriculums and conduct training sessions and product demonstrations during in-store visits.
Ensure sales teams understand and can effectively demonstrate data products and services to grow market share and attain data sales objectives.
Lead group training sessions and provide individual training as required.

Operations Management: Proactively identify issues that impact complex data-related sales. Act as subject matter expert to resolve escalated issues and make recommendations on issues.

Customer Retention: Engage with sales teams to determine data solutions to meet individualized customer needs. Increase data penetration within assigned territories to drive data revenues.

Market & Industry Knowledge: Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with team.

Support for Wireless Workshops and Customer Experience with workshop content, delivery, revenue.

This position requires the ability to meet aggressive deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.

Regional Data Sales Consultant- GA/AL Retail Channel South
Jun 2014 – Aug 2014
Scope: Support for the GA/AL Retail Sales Director for South, 7 Districts within GA/AL Retail Channel, 7 District Managers, 42 retail stores and staff.

Sales Territories for Support: West Central Georgia, South East Georgia, Central Georgia, West Georgia, North Central Atlanta, South West Georgia, and South Central Alabama.

Data-related Technical Support for various support channels within the organization including: Marketing, Sales Operations, Training & Curriculum development

Performance Management: Evaluate Sales Teams' understanding of data products and services.
Track data sales activity and disseminate new product updates throughout all sales channels.
Develop customized training curriculums and conduct training sessions and product demonstrations during in-store visits.
Ensure sales teams understand and can effectively demonstrate data products and services to grow market share and attain data sales objectives.
Lead group training sessions and provide individual training as required.

Operations Management: Proactively identify issues that impact complex data-related sales. Act as subject matter expert to resolve escalated issues and make recommendations on issues.

Customer Retention: Engage with sales teams to determine data solutions to meet individualized customer needs. Increase data penetration within assigned territories to drive data revenues.

Market & Industry Knowledge: Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with team.

Data Strategic partner and Channel Support for: B2B, Training, Curriculum & Development, Marketing, Sales Operations, Customer Care and Network Fleet-Retail.

District Data Sales Consultant- West Central Georgia
Feb 2014 – Jun 2014
Responsibilities:

Scope: Support for 1 District Manager within West Central Georgia sales market, supporting 7 retail stores and over 300 staff.

Performance Management: Evaluate Sales Teams' understanding of data products and services.
Track data sales activity and disseminate new product updates throughout all sales channels.
Develop customized training curriculums and conduct training sessions and product demonstrations during in-store visits.
Ensure sales teams understand and can effectively demonstrate data products and services to grow market share and attain data sales objectives.
Lead group training sessions and provide individual training as required.

Operations Management: Proactively identify issues that impact complex data-related sales. Act as subject matter expert to resolve escalated issues and make recommendations on issues.

Customer Retention: Engage with sales teams to determine data solutions to meet individualized customer needs. Increase data penetration within assigned territories to drive data revenues.

Market & Industry Knowledge: Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with team.

This position requires the ability to meet aggressive deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.

Retail Sales Manager
Sep 2010 – Jan 2014
-Recruit, train and supervise 18+ team members.
-Coach, develop and prepare sales team to meet and exceed defined sales, retention, quality, and service objectives.
-Manages the daily activities of all store staff, including sales, customer service, and inventory control.
-Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Selected Contributions:
- Won “Winner’s Circle Award” for instrumental role in driving record-high sales increases, propelling store to improve operations from unsatisfactory to excellent in 2011.
- Implemented new programs/initiatives throughout the retail/store sales organization relating to retail programs, policies and customer procedures focused on customer service and operational objectives (both area-wide programs/initiatives and corporate/national programs/initiatives).
- Perform regularly scheduled District visits to identify and document needs, assisting in improving operational performance of the company-owned retail/store channel by gaining feedback from retail personnel.
- Implement and train processes, programs, policies and procedures impacting retail store (company-owned) operational efficiencies and store service strategy.
- Provide Support and training for all National/Area/Region Merchandising Initiatives.
- One of four women selected in the region to participate in Leadership program by Director (CareerBuiilders)
--
Delivered 1:1 career development with front-line sales and customer-service employees resulting in 8 promotions District-wide

Supported 3 of 7 stores within West Central Georgia District in McDonough, Morrow and Griffin.

-Verizon Wireless-
Assistant Sales Operations Consultant- West Central Georgia District
Aug 2008 – Jul 2010
•Implement and train processes, programs, policies and procedures impacting retail store (company-owned) operational efficiencies and store service strategy.
•Implement new programs/initiatives throughout the retail/store sales organization relating to retail programs, policies and customer procedures focused on customer service and operational objectives (both area-wide programs/initiatives and corporate/national programs/initiatives).
•Provide support and training for system operational processes.
•Provide Support and training for all National/Area/Region Merchandising Initiatives.
•Provide support and training to Retail Operations Support personnel
•Support Compliance and Audit personnel with all operational initiatives
•Maintain an adequate level of Inventory at all times in assigned locations.
•Maintain, train and update changes relating to retail support tools i.e., Sales Locations Database,
•Assist with all new location opening, moves or closings.
•Perform regularly scheduled District visits to identify and document needs, assisting in improving operational performance of the company-owned retail/store channel by gaining feedback from retail personnel
---
Responsible for controlled $2MIL store product inventory
Daily operations of retail store including cash handling, opening and closing procedures
Liaison with store management and district/regional operations department
Lead over store merchandising, planograms, troubletickets with facilities and maintenance
Liaison with vendors
Created inventory score card to drive profitability and increase buy-in with front line employees

-Verizon-
Sr. Sales Representative
Aug 2005 – Aug 2007
With a rich understanding of VZW technology and services, leveraged this knowledge and expertise to:

• Analyze customer needs and present value-added solutions
• Inspire and excite customers about how our solutions can impact their lives
• Ensure that our customers leave our stores with the best solutions for their needs
• Deliver the best product set-up and coaching experience possible
• Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
• Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends
• Support daily business operations, including processing customer transactions and auditing cash receipts daily
------
Consistently exceeded quota-based sales targets and Key Performing Indicators
Awarded multiple times for sales; 2005, 2006 and 2007 Winner's Circle Sales Award
Mastered solutions-based sales and consultative selling techniques
Responsible for providing excellent customer experience, highlighted through various NPS verbatim surveys for 1st call/1st visit resolutions.

-AmeriCorps Contract-
City of Macon Police Dept AmeriCorps Cadet/ Assistant Project Manager
Jun 2004 – Aug 2005
Coordinator of multiple simultaneous community projects for AmeriCorps Cadets Program
City of Macon Police Departments Precinct 1 & 4 base

Assistant Project Manager- Corporation for National and Community Service

Grant funded/ student

Scope of Territory included:
-West Macon
-East Macon
-South Macon


Functional Accountability:
Through my experience on multiple projects, providing technical and analytical support to solve a wide range of complex issues comes natural to me. I am comfortable making recommendations that aid in the successful completion of projects within a product or functional area; working with limited supervision, being an individual contributor or managing diverse teams.

Awarded AmeriCorps Honors, Corporation for National and Community Service

Coordinated Bibb County Gives Day, after school snack program, various Police Activity League (P.A.L.) activities for the Bellevue, East Macon and Houston Ave communities

Liaison for Bibb County Public Schools Community In Schools program

website: www.nationalservice.gov

-Cingular Wireless-
Senior Sales Associate- Store Within a Store
Jan 2003 – Jun 2004
Achieved key performing sales objectives
positioned mobile products and accessories
kiosk-based sales

Lead Sales Associate responsible for new hire onboarding process / managing contest and incentive program within Store-Within-Store environment

Accounts: Ingles,Wal-Mart, Macon Mall

-Bellsouth Mobility-
Sales Representative
Mar 1998 – Jan 2003
kiosk based sales for mobile products and features
responsible for customer experience interaction and surveys
key holder
responsible for inventory, merchandising and sales deposits- night drop

-GEICO-
Customer Service Representative
Mar 1997 – Mar 1998
Recipient, Multiple Awards and Customer Satisfaction emails/recognition
Top Sales- KPI targets

Metamorphasis Powerhouse Company, Inc.

Keys Services offered

About Us:
Metamorphasis Powerhouse Company is an award winning federally recognized 501(c)(3) nonprofit organization with the mission of empowering people to evolve, strive and thrive.
We evolve what is possible for future generations by equipping youth with pathways for success through academic and financial literacy, STEM, and career readiness/youth entrepreneurship.
We help students thrive in our support of healthy family foundations by providing parent university workshops.
We ensure communities thrive by turning everyday places into public learning classrooms to dismantle education inequities, especially in areas historically underserved residents live, work and play.

Metamorphasis Powerhouse Company provides weekly, monthly, quarterly and annual educational programs for youth and adults through apps, workshops, and camps. We provide educational enrichment services to schools, faith-based institutions and municipalities as a certified state and federal service provider.

Vision: Through our strategic relationships, we envision a world where children are safe, its citizens are healthy, educated, employable, and connected to their family and community is possible. Metamorphasis Powerhouse Company will transform what is possible by engaging and bringing together people and resources to drive sustainable change in the well-being and lives of children, families, and individuals as a powerful, unifying voice of transformation.

MetIncPowerCo breaks silos of service, intentionally partnering with existing community resource providers to convene resources and close bridge gaps of service capacity, advance education for youth and adults, while connecting people across race, gender, faith and socio-economic backgrounds and experiences.

Connect With Us:
We are social butterflies! @MetIncPowerCo
On the web: www.metincpowerco.org

To volunteer, visit our current listings on https://www.volunteermatch.org/search/org993923

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