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Rachel  Willson

Name: Rachel Willson

Address:1955 US Highway 1 South, St. Augustine 32086 United States

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Lowe's Companies, Inc.

Experienced Human Resources Manager with a demonstrated history of working in the retail industry. Skilled in Management, Employee Training, Training, Customer Satisfaction, and Hiring. Strong human resources professional with a Master of Business Administration - MBA focused in Human Resources Management from University of Phoenix.

Resume

-Lowe's Companies, Inc.-
Human Resources Manager
Aug 2010 – Present
Provided leadership and support to 400+ employees in multiple sites
Developed a market level recruiting strategy to expedite hiring initiatives
Built partnerships with outside business units
Developed and lead recruiting strategy and execution for new store opening
Lead and customized a market program aimed at empowering and promoting female
associates into leadership roles
Provided cross-market level support for engagement
Lead development of store leaders and actively coach store management team
Anticipate and address talent needs through strategic recruiting, staffing and training
Assist in the development of short and long-term plans for driving employee engagement
and retention
Influenced leadership to improve processes and training
Played a key role in the success of new store opening through staffing and training
initiative

-Renaissance Resorts-
Assistant Front Office Manager
Jun 2009 – Aug 2010
Assist in the hiring process for front office associates
 Organized and lead monthly front office meetings
 Ensured adherence to hotel policy and procedures
 Accountable for Manager on Duty responsibilities
 Provide and coordinate associate training
 Responsible for creating front office schedules
 Resolve guest dissatisfaction issues and implement problem solving tactics

-Turning Stone Resort Casino-
Front Office Supervisor
Aug 2004 – Dec 2008

Front Office Supervisor
Aug 2004 – Dec 2008
Designed and implemented a new hire orientation program
Responsible for maintaining and updating new hire orientation material, policies and
procedure manual for the front office
Created train the trainer program to support new hire orientation
Responsible for conducting employee performance reviews
Organized and lead bi-monthly employee meetings

Lowe's Companies, Inc.

Keys Services offered

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States and Canada. With fiscal year 2018 sales of $71.3 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports its hometown Charlotte region and all communities it serves through programs focused on safe, affordable housing and careers in the skilled trades.

For more information about the #loweslife, visit jobs.lowes.com and follow us on Twitter, Facebook and Instagram: @lowescareers.

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