Keep your employees smiling and success will follow. I believe people are what makes an organization great and if you focus on your people, amazing things will happen. I am an energetic Talent Development Professional who has a passion for helping others succeed with a focus on leading and supporting employee engagement programs that enrich the overall workplace experience to keep individuals focused, productive and encourage continued growth for one’s own professional journey. My greatest sense of accomplishment is knowing I made a difference and had a positive impact on those I am supporting.
I have built a solid reputation among customers, leadership and peers as a highly collaborative strategic thought partner, effective at identifying value-add solutions to support, as well as balance between business initiatives and employee needs. I am known and continually recognized for my exceptional organizational skills, creative thinking and high drive for results, always with a customer-focused approach.
I have led and supported initiatives that focus on an organization's greatest asset, it's people:
-New Hire On-Boarding
-New Leader Development
-Rewards, Recognition & Appreciation
-Culture & Engagement
-Learning & Development
Invited to speak and kick-off the Lee Hecht Harrison Global Leadership Conference in Miami, sharing my own career development journey and the tools, resources and approach I have taken to move forward in my career and how I leverage that to support associates that I work and partner with.
Maximizer, Discipline, Achiever, Arranger, Consistency
-The Home Depot-
Career Consultant & Associate Champion, Talent Management & Development
2018 – Present
Selected to build and implement the first-ever Career Development and Coaching program at a top 25 Fortune 500 organization, designed to empower over 450k associates to live their best “Orange Life”. Positioned to help coach and guide associates through the introspective process of assessing where they've been, where they are today and strategically exploring next steps in their career journey.
Specifically chosen by leadership as the lead Consultant to launch the program and partner with the first associate integrated into the Talent Career Center and have continued to successfully support multiple associates, at all levels, with a 5/5 Consultant rating; helping associates align their capabilities to areas of focus that fuel their passion.
-Developed and implemented processes, procedures, guidelines and tools that support the Talent Career Center program where associates are able to grow and thrive, including a 4-step career approach, P.L.A.N.
-Drove the charge in getting the team to think more strategically and build a program that is scalable, cost effective and efficient, while ensuring an impactful and positive associate experience.
-Led the creation and development of the Talent Career Center brand campaign, integrated into all marketing materials, which has aided in building a strong reputation for the program.
-Build strong partnerships across the organization to drive innovative initiatives that align to business needs and help build the Talent Career Center brand as a value-add resource for associates.
Program Manager, Career Development
2013 – 2017
Drove innovation and led initiatives for Capital One’s Career Development Center (CDC) and Mentoring Program, accessible to over 50k employees. Created and managed overall program strategy; monitored trends and initiated enhancement projects to increase engagement, empower associates and align to business goals.
Selected as part of a core team, leveraging Agile, to design and implement an enterprise-wide “world class” People Leader Program for all new leaders, built on the corporate mission and vision to better the overall associate experience. Specifically chosen to lead the team responsible for developing key elements and activities designed to inspire and empower the new leaders throughout the program.
-Exponentially increased program awareness and associate reach, year after year, through portfolio expansion and the development of new marketing tools; achieved a 60% growth in training requests and integration of overall program into 20+ new sites.
-Consistent year to year overall customer experience satisfaction rate of 99%
-Drove and led the program re-branding campaign for all digital and print resources, with a focus on simplicity by streamlining content and improving overall efficiency in navigation; recognized as a best in class example in which other internal web sites were to be built.
-Led the development and implementation of two of the most requested workshops across the entire enterprise; comprising over 50% of requests for the entire career development portfolio
Principal Process Manager, Corporate Compliance
2009 – 2013
Managed and supported key HR operational and financial functions for a 550+ person organization with a $75.54MM annual budget, focused on strong employee engagement and a well-managed organization.
-Managed the On-Boarding program, ensuring new associates had information and resources needed, which optimized productivity into the organization starting day one; 96% proven success.
-Analyzed budget variances, identified trends and made recommendations to senior leaders which supported the corporate strategy; continually re-forecasted to align with changing priorities, reduced overall budget by eliminating underutilized expenses.
-Redesigned Business Continuity process by streamlining communications and reducing resources which increased efficiency and minimized costs; resulted in a 99% test rate for preparedness, exceeding annual corporate requirements.
Senior Project Manager, Talent Management
2007 – 2009
Created and managed development and engagement programs for a 300+ associate organization, including the Compliance On-Boarding program, which was then leveraged as a best practice in the creation of the corporate Welcome Center for all new associates. In addition designed and implemented the A+ Manager program, which recognized and rewarded those exhibiting exceptional People Leadership.
Process Manager, Regulatory Operations
2004 – 2007
Developed and managed multiple horizontal processes; coordinated and executed all departmental large-scale meetings, team building events and monitored internal customer satisfaction and associate morale.
As lead for Business Continuity and consultant for other business areas, identified a large gap in the requirements gathering process; developed a best in class tool which ensured accurate and timely data capture, then leveraged enterprise wide; Awarded the Circle of Excellence, Capital One’s top honor.
Project Coordinator, Brand Marketing
2001 – 2004
Managed initiatives focused on the corporate Brand including the Capital One Bowl; implemented multiple process improvements.