Fri, Oct 30 2020

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Service Provider

Luka  Winterborne

Name: Luka Winterborne

Address:Maidenhead Road, Windsor SL4 5GD United Kingdom

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Primary Service: Employee Experience

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Innovative, solutions-oriented and results-driven professional with 17+ years of experience in various senior roles within HR. Specialising in employee transformation programmes, employee experience and strategy. Well-respected and highly organised, looking to continually evolve the role of HR in the future of work.


Group HR Employee Experience Manager
Nov 2016 – Present
- Project managed Centrica’s first EX pilot programme, accountability for £300,000 budget to prove EX concept, methodology and strategic importance.
- Developed the HR leadership business case and subsequent development of Centrica’s employee value proposition.
- Creation of an EX vision, mission and tactical toolkit for global business implementation.
- Conducted a holistic and programmatic global review of all new hire EX touchpoints and processes including talent attraction, recruiting and onboarding, implementing a range of improvements and metrics.
- Strategic ownership of proposed improvements to the HR operating model to improve the overall employee experience.
- Designed the Centrica employee lifecycle and led on employee persona creation methodology.
- Assessed all new hire and internal mobility employee journeys through a variety of personas to identify pain and gain points.
- Embedded point of need analytics combined with internal resourcing policy realising millions in cost avoidance through increased internal hiring.
- Consolidated existing employee data points and implemented new measures of employee satisfaction across the new hire journey, including NPS.
- Reviewed and created an organisation design to best provide a cost effective yet scalable solution to onboarding, including the launch of Workday Recruiting, Broadbean and Hireright.
- Led on employee participation strategy for global values.
- Led Workday HCM changes to enhance the HR employee experience.

Global Internal Communications Business Partner
Feb 2015 – Nov 2016
- Led on Group wide employee change and corporate communications for 43,000 employees.
- Project managed the creation and launch of Centrica’s values.
- Communications counsel to senior leaders at strategic level in a regulated environment.
- Led on developing and planning Group Chief Executive and Group wide employee change communications.
- Oversight and project management of global employee experience projects.
- Partnered group directors for communication planning and delivery.
- Responsible for co-ordination and execution of all leadership team events for the Group Chief Executive and his leadership team.
- Ownership of the Global roll out of the Group intranet site for both content and development.
- Responsible for the communication of high impact activity such as annual financial results to all employees using a variety of channels and platforms.

-British Gas-
Internal Communications Manager
Apr 2013 – Jan 2015
- Business Partner and counsel to the Finance Director, HR leadership team, Procurement & Supply Chain and Fleet Leadership Team and Managing Director of British Gas Residential Services.
- Redesigned operational communications process to improve the employee experience for frontline staff.
- Developing annual internal communications strategies for the leadership team and internal business campaigns.
- Aligning employee experience to new values, driving engagement and behavioural change.
- Leading on directorate events from content development to logistical delivery and budgetary accountability.
- Aligning and identifying engagement opportunities for the leadership team around key campaigns.
- Designed communications strategies for complex employee audiences – engineers, call centre colleagues.
- Responsible for embedding employee engagement through communications based on newly launched company priorities.

Internal Communications Specialist
May 2011 – Apr 2013
- Redesigned key channels around the Olympics to drive engagement around company purpose.
- Global responsibility and delivery of all project and change communications.
- Responsible for all communications channels to drive engagement of 7,000 strong UK workforce and promote UK engagement strategies to the global UPS community.
- Project managed the launch of the UPS intranet & UK Sharepoint.
- Lead for all internal communications content during the UPS sponsorship of the London 2012 Olympic Games.

-Marie Stopes International-
Communications - UK Media & Press
Jan 2011 – Mar 2011

-P3 - People Potential Possibilities-
Head of Communications & Fundraising
Sep 2008 – Oct 2010
- Strategic role on the senior management team, reporting to the Deputy CEO on all sector issues affecting the organisation.
- Developed and delivered a voluntary income generation strategy with a focus on growing sustainable unrestricted income streams for the organisation.
- Led on change communications through multiple merger activities


Keys Services offered

Centrica plc is an international energy and services company. Everything we do is focused on satisfying the changing needs of our customers.

We supply energy and services to over 25 million customer accounts mainly in the UK, Ireland and North America. We have strong brands such as British Gas, Direct Energy and Bord Gáis Energy, all supported by around 15,000 engineers and technicians. We are driven by delivering high levels of customer service, engagement and loyalty.

Technology is increasingly important in the delivery of energy and services to our customers. We are developing innovative products, offers and solutions, underpinned by an investment in technology.

Our areas of focus for growth are Energy Supply, Services, Connected Home, Distributed Energy & Power, Energy Marketing & Trading. We also have a material Exploration & Production division.

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