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Leaeryn  Cramer-Moore

Name: Leaeryn Cramer-Moore

Address: Alpharetta United States

Ratings: 0

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Primary Service: Consulting Services

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My Information:

Pink Piper Creative Consulting

There’s nothing more fulfilling than seeing individuals reach their fullest potential, thriving in their purpose, creativity, and unique talents. For over 18 years as a Human Resources and Operations professional, I’ve been a strong catalyst for organizational and individual transformation, a strategic developer of employee engagement and leadership development initiatives, and creative event planner.

I love to investigate the issues and connect with individuals on all levels to employ highly effective programs that lead to slashing unnecessary costs and inefficiencies, stimulating employee participation, and capitalizing on business partnerships that help boost employee performance.

When I’m not on the job, I love cooking with my daughter Mila, exploring Atlanta like a tourist and most importantly spending quality time with family. I’m a die hard Pittsburgh Steelers fan and I love assisting others with some creative consulting.

If you’d like to learn more about how my knowledge, expertise, and passion for personal and professional growth can help impact your organization, let’s connect!

Specialties: Learning & Development, Employee Engagement, Training, HR benefits, Human Resources Operations, Business Process Management, Educational Programming, Operations Management, Event Planner/Planning, Event Coordinator/Coordination, Team Leadership, Contract Negotiation, among others.

Resume

-Pink Piper Creative Consulting-
Principal Consultant
Mar 2017 – Present
Consulting focused on elevating the customer experience, creating opportunities to build engagement and culture, and designing and executing the most memorable corporate and private events in the game!

Providing a detailed evaluation and analysis of current business branding, efficiencies and overall customer experience success levels.

Building dynamic and creative business enhancement plans focusing on elevating the customer experience to differentiate service from the competition.

Educating leaders on customer life-cycle enhancements to grow their base, reduce churn and drive engagement and consistency among their teams.

Coaching provided on ways to drive a positive culture and elevate engagement among leaders and staff. Training sessions customized for teams and provided as needed onsite or virtual web based.

Consultation and design provided for small to large scale customer events, corporate events, leadership meetings, kick-offs and team builders.

Leading full event execution and data analysis on participation, success levels and effectiveness.

-Verizon-
Operations Manager/HR Business Partner/Sr. Analyst
Jan 2012 – Mar 2019
Directed leadership teams that supported time and attendance, benefits, performance management, self-serve and employee engagement, event management and human resource operations. Recruited, trained, supervised and appraised human resources staff and created strategic partnerships with both internal customers and external vendors to enable educational growth and partnership opportunities. Planned and executed all facets of employee and corporate leadership events including budget control and content development. Provided training for leadership and frontline employees around Benefits and Time Off Utilization, Tuition Assistance, Managing Excessive Absenteeism, Driving Performance through Engagement, and several others.

• Created a program initiative that drove competition among leadership, which exceeded revenue targets in accessory, data, and feature adds for 6 months consecutively.

• Designed an entrepreneurship program, “Reward Zone” and hired employees to manage operations and build out for each location; developed incentive program for customers.

• Spiked employee participation in process improvement initiative by 400% after launching the Shark Tank Program.

• Executed planning of monthly/annual corporate events for 6 locations, totaling 3300 employees; Spearheaded all logistics from budgeting, vendor negotiations, and partnerships, to post-event analysis.

• Contributed to improved employee engagement after responding to employee feedback on issues and pioneering a Director-approved initiative that gave voice to and unified the culture of the BGCO team.

Retail Sales Manager
Jun 2007 – Jan 2012
Mobilized high performance for teams of up to 35 employees, providing strategic oversight of daily retail sales operations, as well as staff development and training, inventory control, key performance metrics, strategic planning and process improvements. Assisted in training market leadership on streamlining work processes and employee coaching, as well as identifying issues of questionable integrity in sales, inventory and time management. Established sales objectives, projected expected sales volume and profit for existing and new products. Responsible for championing career development and cross training for employees within sales and throughout the business.

Highlighted Achievements:
• Increased Net Consumer Lines, Data Sales, and Accessory Sales by >150% for each target month.
• Decreased wait times and unnecessary customer repeat visits, which lead to increased Net Promoter Score (NPS) from 6.2 (Detractor) to 9.1 (Promoter) in 60 days.
• Improved Net Business Adds by 110% of target for the first 3 months, then 200% monthly by utilizing the Salesforce tool.
Served as Human Resource and Operations Chair for the Regional Retail Leadership Committee in the Midwest and Pacific Northwest.

Customer Service Team Lead
Apr 2005 – Jun 2007
Specialties: Learning & Development, Employee Engagement, Training, HR benefits, Human Resources Operations, Business Process Management, Educational Programming, Operations Management, Event Planner/Planning, Event Coordinator/Coordination, Team Leadership, Contract Negotiation, among others.

-UPMC-
Human Resource Administrative Supervisor, Department of Ophthalmology
Jan 2002 – Jun 2005
* Developed and administered human resources programs and policies including staffing, compensation, benefits, immigration, employee relations, training, and health and safety.
* Ensured human resources strategies align with organizational business goals.
* Supervised human resources processes to ensure efficient operations for the organization.
*Assisted Department Chair with HR Operations pertaining to physicians, administrative support, and resident program participants
*Participated in tenure review preparation for both new and renewing physicians.
*Mediated all Department of Ophthalmology employee HR, payroll, benefit and disciplinary issues.
*Reviewed and approved all leave of absence and payroll requests.

Human Resource Assistant
Jan 2000 – Jan 2002
* Managed all customer and management inquiries involving job application, status and processes.
* Analyzed applicants’ applications, credentials and qualifications for job.
* Evaluated issues of personal matters and concerns on company policies as related to human resources.
* Conducted administrative functions such as recording and filing applicants’ documents.
* Collected employee information for company research.
* Interviewed new staff to know their strengths and areas of specialization.
* Contributed in the implementation of company policies and programs.
* Guaranteed employee safety and welfare.
* Assisted in formulating departmental goals and objectives to improve on standards and increase productivity.
* Attended administrative meetings and other events to present a good image of the company.
* Updated employee database regularly to meet up with changes in their status.
* Managed the process of hiring and termination of employees in company benefit plans.

-Lane Bryant-
Human Resource Operations Manager
Jan 2002 – Apr 2005
*Served as floating HR Operations Manager for up to 12 stores, 150+ employees at a time
*Provided new hire training for retail leadership and frontline employees
* Monitored internal HR systems and databases to ensure payroll and sales targets were processed correctly
* Reviewed and approved all budget needs relating to new hire and POS updates
* Designed and implemented customer experience training
* Monitored key HR metrics
* Served as a consultant to managers and staff regarding policies and procedures
* Created detailed reports on HR costs, onboarding, and churn
* Recommended new software to address personnel needs, like performance review tools
*Addressed employees’ queries (e.g. on compensation and labor regulations)

Pink Piper Creative Consulting

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