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Heather  Markle

Name: Heather Markle

Address: Atlanta 30339 United States

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Primary Service: Change Management

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Diebold Nixdorf

Forward-thinking and passionate thought leader specializing in employee and customer engagement, talent development, learning technology, and client relations. Recognized as an experience and engagement champion with proven success in incorporating business strategy and leveraging diverse skills to achieve organizational goals. Equipped with a unique talent for blending creative thinking and authentic leadership to yield results.

Resume

-Diebold Nixdorf-
Senior Manager, Global HR Programs, Process & Change Management
Sep 2019 – Present
Leading the creation of a consistent methodology for initiating, tracking, and driving the execution of global HR Transformation programs. Responsible for the overall coordination of the HR program portfolio and for guiding/influencing cross-functional teams to ensure successful implementation and exceptional employee experiences.

-Golden Source Consultants-
Director of Learning and Development
Jun 2019 – Sep 2019
Responsible for creating a strategic vision for the long term service delivery of training development and facilitation services both internally to GSC consultants and externally to clients.

Senior Consultant
Apr 2019 – Jun 2019
Offered advice and expertise to organizations to help them improve their business performance in terms of strategy, process improvement, project management, and professional development.

-Cox Communications-
Senior Manager, Customer Experience
Apr 2017 – Dec 2018
Oversaw projects and processes designed to establish and maintain a customer-centric organizational culture. Collaborated with internal business partners to evaluate and optimize employee learning, customer experience, and cross-functional strategies. Managed vendor evaluations and selection of primary tools. Supported key decisions on operational budgets and allocation of resources.

Directed a highly-productive team of design and communications professionals tasked with the execution of core elements for customer experience initiatives resulting in a 64% increase in employee engagement and over 7,000 online employee recognitions in a single week.

Managed flawless execution of employee engagement events occurring simultaneously at over 200 separate locations, including delivery and setup of promotional materials.

Established and promoted the Customer Experience Enablement team’s mission and ROI.

Revamped Net Promoter Score monthly scorecard and recurring communications matrix to incorporate intensive customer experience data and critical KPIs.

-Cox Automotive Inc.-
Senior Manager, Rewards & Recognition
Jan 2013 – Apr 2017
Managed strategic vision and daily execution of employee recognition platform supporting 33,000 employees, and 13 brands, with an $8 million annual operating budget. Continually assessed workplace culture and performance to craft and manage employee recognition approaches for 33,000 employees. Remained available for client platform training and individualized strategic planning in support of C-level and VP-level executives. Represented the organization as a trusted recognition advisor for a portfolio of executives, HR business partners, and enterprise-wide leaders.

Directed end-to-end creation and implementation of an industry-leading, three-time award-winning employee recognition platform responsible for generating over 750,000 recognition moments in three years.

Oversaw exponential expansion of the platform through significant company growth from acquisitions, expanding support from one company with 1,300 employees to over 33,000 employees working across 13 different brands, each with its own unique culture and leadership.

Spearheaded value on investment study for employee recognition using people analytics data to evaluate the ROI of recognition practices; the analysis revealed the platform correctly rewarded top performers, with those employees receiving 1.7 times more recognitions on average.

Recognized for employee recognition results with the company named one of Achievers’ 50 Most Engaged Workplaces award three times and also being selected among the “Elite 8” of the 50 Most Engaged Workplaces.

Honored as HR Employee of the Year.

Served on the Achievers’ Product Advisory Council, consulting on key product roadmap and customer experience decisions.

-AutoTrader.com-
Manager, Learning Technology
Oct 2011 – Jan 2013
Led a team of five innovative eLearning developers to drive the creation, delivery, and support of technology solutions to empower employee professional development. Devised strategy for utilizing instructional technology and learning resource plans to provide engaging and effective interactive training tools.

Pioneered the development of a mobile learning app to support product training and professional development for more than a thousand remote salespeople, achieving a 93% download rate and fostering an engaged community providing extensive user-generated content and peer-to-peer learning.

Orchestrated the adoption of innovative learning platforms and methodologies to increase productivity, align training to business goals, and measure the ROI of learning initiatives.

Recognized with the Operational Impact Award for leveraging technology to enable a record-breaking year of sales and a 35% reduction in the need for classroom training hours.

Selected for the elite Cox Leadership mentoring program.

Senior eLearning Specialist
Jan 2008 – Oct 2011
As the company’s first eLearning expert, drove the transition to using online resources for employee training. Established the development of high-quality, learner-centric, performance-based eLearning and blended learning solutions in partnership with instructional designers.

Pioneered the implementation of new technology and dynamic tools to rapidly implement eLearning resources.

Created a template library and established design standards to speed execution and ensure brand alignment.

Delivered over 50 modules in support of new product launches, company initiatives, tool adoption, and professional development.

Certified in audio and film editing to incorporate multimedia elements in eLearning programs.

Introduced gamification concepts to increase employee engagement with training.

-AutoTrader.com-
Learning Management System Specialist
May 2005 – Nov 2006

Senior Web Production Representative
Nov 2000 – Apr 2005

Web Support Representative
May 2000 – Oct 2000

Diebold Nixdorf

Keys Services offered

Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds.

We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge systems technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 25,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.”

Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation

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