Talent Acquisition is in an exciting state of transformation. As disruptive technology continues to infiltrate the global marketplace across multiple areas of business, leaders will need to be continually innovative, adaptable, and open to AI and other new technology to continue to thrive.
As a highly skilled, Global Human Resources professional, I have 20 years of combined experience in domestic and international program development and strategic Talent Management. Recognized as a Thought Leader and proven Organizational Change Management leader, I help companies succeed and grow through insight and expertise, and a dedication to collaboration for professional and business development.
My background includes a Master of Arts in Organizational Psychology and a deep skill set acquired over years of experience in all facets of HR. I also bring extensive expertise as an Organizational Change Management practitioner – critical in an economy where business transformation is the byword.
I’m a disruptive design thinker, driving change through innovative policies and programs that utilize the infinite value of the human element. With a focus on HR Best Practices, I deliver strategy to grow the bottom line— evaluating processes, recommending improvements and driving understanding of organizational development across all levels and departments.
► It takes collaboration, passion, and disruptive teaching to Attract ► Retain ►Inspire
Core Proficiencies include: Human Resources, Talent Acquisition, Human Capital Management, Transformation Leadership, Team Collaboration, Team Management, Change Management, Organizational Development, Global Operations, Recruitment, Workforce Planning, M&A, Process Improvements, Training/Development, Regulatory Policy, among other key executive skills.
I am on LinkedIn to strengthen business relations. Feel free to connect with me.
VP - Workforce Optimization
Jan 2020 – Present
-Wake Forest Baptist Health-
AVP - Organizational Effectiveness - Workforce Analytics
Jul 2018 – Present
AVP—Talent Acquisition ► Strategic Workforce Planning | System Improvements | Change Management
Nov 2016 – Present
Wake Forest Baptist Medical Center is a nationally recognized academic medical center and health system based in Winston-Salem, NC. The center is the #2 largest academic medical systems in North Carolina, employing over 16,000 medical professionals.
As the AVP of Talent Acquisition for Wake Forest, I oversee the entire employment lifecycle and manage a 26 person team that includes the director, managers, Head of Contingent, Head of Immigration, and the full support staff.
Managing talent in alignment with the health system’s goals, I serve as business partner on the M&A team to conduct analysis, make recommendations and support executive decision making surrounding a range of acquisitions.
Areas of Focus include: Process Improvements, Talent Acquisition & System Management, HR Best Practices, Workforce Planning, Change Management, Policy Development, Transformational Leadership, and Operations Streamlining
★ Led 6-month organizational redesign of entire Talent Acquisition practice⇨ including establishment of training recruitment team, processes, policies and infrastructure for higher levels of efficiency and effectiveness
★ Oversaw and directed integration efforts as a key leader during WFBMC’s acquisition of Wilkesboro Northern Regional Hospital ⇨ including onboarding activities, benefit conversions, policy alignments, training and centralized processes, and streamlining internal communication
★ Directed extensive rebranding efforts ⇨ resulting in the successful integration of social media and video marketing, among other new branding initiatives
★ Developed and implemented metrics and performance indicators ⇨ for the proactive measurement of streamlined operations within the TA function
★ Centralized, updated, and retooled the entire TA process ⇨ reducing time-to-fill ratio by 32%
Global Director of Recruitment ► Talent Strategy | Change Management | Program Development
Jan 2015 – Oct 2016
Vonage is one of the top phone service providers for home phone, small business phone and business phone systems.
In this role, I drove a culture of recruitment and improved processes and training to re-develop Vonage’s recruitment and talent strategies modeled after Google’s streamlined methodology.
Areas of Focus include: Talent Strategy, Change Management, Employee Engagement, Program Development & Execution, Cross-Functional Team Leadership, Quality Assurance, and Recruitment Management
★ Designed and implemented the change management process “FIT Program” ⇨ improving quality of hires and creating talent ambassadors across the organization
★ Drove the recreation of the college recruitment program ⇨ empowering students to gain valuable applied expertise — including the establishment, branding and marketing of two highly successful internship programs
★Initiated and led employee rebranding campaign ⇨ including content with multiple social media touchpoints and a new career website user experience
★ Established clear selection criteria and implemented a universal and comprehensive assessment model ⇨ increased 2015 hiring volume by 123% YOY
Head of Talent Management & Recruitment ► HR Infrastructure Management | Program Design
May 2014 – Jan 2015
With a mission of improving access to healthcare, ZocDoc is a free service that allows patients to find nearby doctors and dentists to book appointments online. ZocDoc is funded by some of the tech world’s biggest investors including the backers of Facebook, Twitter, and Google. More than 5 million people use ZocDoc each month across 2,200+ cities, covering 40 percent of the US population.
As the Head of Talent Management & Recruitment for ZocDoc, I managed the overall infrastructure development for a fast growing Healthcare Technology start up. Our recruitment team consisted of 18 recruiters and 6 coordinators. I also supported organizational development strategy through program design.
★ Created recruitment programs including college recruitment, Super Saturdays and the reinvigoration of an employee referral program ⇨ promoting and driving talent acquisition
★ Implemented interview training for hiring managers⇨ ensuring a unified understanding of assessment and selection criteria; resulting in an improvement of hiring conversion ratio from 3% to 38% in 3 months
-Procurian (acquired by Accenture)-
Global Head of Talent ► Transformational HR Leadership| Procedure Development | System Management
Sep 2011 – Apr 2014
Procurian® is the leading specialist in comprehensive procurement solutions, partnering with transformational business leaders to drive rapid and sustainable changes to their cost structures.
Joining the management team at Procurian as the Global Head of Talent, I developed and expanded the global talent acquisition function in EU, China and India.
Areas of Focus: Human Resource Management, System Management, Procedure Development, Strategic Analysis, Succession Planning, Change Management, Cross-Functional Team Leadership, Recruitment
★Recognized by executive leaders for developing the company’s first-ever procedure guidelines for hiring management
★Initiated detailed analysis of TA performance ⇨ leading to the development of a dashboard for metrics/status tracking, database for marketing campaign targets, and rollout of interview training series for hiring team
★ Pioneered critical recruitment branding project ⇨ improving employer-of-choice identity, and including a new career webpage with improved clicks-per-visit and enhanced social media presence and following
★Delivered succession planning and critical role analysis for quarterly comprehensive workforce strategy ⇨ credited with designing and strengthening Procurian’s internal talent development
-QBE the Americas-
Head of HR Business Partners & Talent Acquisition ► HR Transformation | Change Management
Jan 2010 – Sep 2011
QBE the Americas is part of QBE Insurance Group Limited, one of the top 25 insurers and reinsurers worldwide with operations in all key global insurance markets.
For nearly 2 years, I trained, led and mentored a cross-functional team of Human Resources Business Partners and Talent Acquisition Consultants for this organization of 2,200 employees. In this role, I led a cross-functional team of 5 Human Resources Business Partners and 7 Talent Acquisition Consultants for the U.S. claims organization of 2,200 employees. I also served as the primary point-of-contact for the division’s employee relations team.
★ Launched the workforce planning initiative and revamped talent acquisition policies and procedural guidelines ⇨ resulting in a 35% improvement in recruitment rates
★ Delivering effective change management, I directed a program—coined “Right on Q”—focusing on streamlining business processes and claims organization ⇨ ultimately creating faster turnaround times
Global Director of Recruitment Services ►Talent Management | Strategic Workforce Planning
Oct 2008 – Feb 2010
Verizon is a global broadband and telecommunications industry leader.
During my tenure at Verizon, I was responsible for planning and coordinating a team of 8 recruiters in day-to-day management of corporate recruitment services for executive-level offices, including CIO, CFO, CEO and CMO.
★ Drove initiative to consolidate 4 drug/background check vendors to 1 provider ⇨ creating a significant cost reduction of $6.7M
★ Delivered effective and efficient HR program management⇨ spearheading immigration department process improvements and administration guideline implementation
-AP Moller Maersk-
Global Director of Talent ► General Manager | Project Management | Employee Engagement
Dec 2006 – Oct 2008
Maersk is the world’s largest container shipping company, moving 12 million containers every year and delivering to every corner of the globe. The company has 30,000 employees in 114 countries, combining its global network with local expertise to increase the reliability of deliveries, whether by sea or over land.
I lived and worked internationally as General Manager of Global HR Tools for Maersk, leading Global Area HR Executives across 17 Regions in the development of a comprehensive process / tool strategy to support enterprise-wide HR services.
In 2007, I was selected for the role of Director of Talent, in which I fulfilled a need to close a consistent talent gap through my college relations program, with emphasis on recruitment, internships, and executive partnerships.
★ Planned & executed Global efficiency improvements ⇨ introducing an Employee Engagement survey to 7,000 individuals on a global scale
★ Lead the Performance Management Program (PMP) ⇨ including the face to face training of 500+ managers over an 8 week period
★ Designed the Middle Manager Development Program⇨ incorporating classroom and distance learning for 200 managers
HR Manager ► Consumer Finance Division
2003 – 2005
Human Resources Manager ♦ Policies & Procedures ♦ Project Development
1998 – 2003
I crafted and implented Policies & Procedures for the brand new Human Resources Department of the global insurance company, AIG, including initial IDP model along with first ever leadership learning and development guidebook for senior executives.
★★★ Improved retention ratio from 64% to 100% ★★★