SVP of Customer Experience
Mar 2016 – Present
Director of Operations and Execution (talent acquisition by major client)
Dec 2015 – Mar 2016
Responsible for operational structure & efficiency, and growth strategy & execution.
-Service Offering Growth
-Talent Acquisition Strategy
Mar 2010 – Dec 2015
I am the green light at the intersection of delivery, operations, sales, and executives.
Accomplishments: 2013 and 2014 Employee of the Year, Q2 2013 Team Player Award
-Strategic Resource Management
-Project Health and Profitability
-Business Development Support
-Vendor Selection and Management
-Employee Satisfaction and Retention
-Talent Career Management
2009 – 2010
Tribe, Inc is a local employee engagement agency serving Fortune 500 clients around the world. As Account Director, I was responsible for the nurturing client relationships while uncovering additional service opportunities.
-Produced press releases to correspond with upcoming brand launches and noteworthy news
-Responsible for new business strategies and developing lasting relationships with Fortune 500 companies
-Created content for internal communication projects that included emails, brochures, magazines, etc.
-Ghost wrote blogs for executive level clients and Tribe, Inc.
-Produced market insight papers and white papers
-Tracked industry and competitive trends and spotted emerging market opportunities
-Conducted internal and external communication benchmarking sessions with Fortune 500 companies
-Planned, coordinated and executed employee engagement programs and activities
-Created reputation and change management campaigns for Fortune 500 companies
-Managed project deadlines, budget, and quality of work
Client list includes: Embassy Suites, Porsche, Lexis Nexis, UPS, and Target
-Utendahl Capital Partners-
Chief of Staff
2008 – 2010
-Fountain Rock Capital, LLC-
Mar 2006 – Oct 2008