Critical Care Support Worker for an individual diagnosed with Cerebral Palsy, Team Teach trained Special Needs Teaching Assistant @ Sybil Elgar School Woodlands, Acton College-National Autistic Society. Experienced professional in Human Resources Management with proven track record of Human Resources, Talent Management, Training, Employee Engagement.
Critical Care Support Worker
Jan 2020 – Present
-Axcis Education Recruitment-
Special Needs Teaching Assistant @ Sybil Elgar School Woodlands College National Autistic Society
Aug 2019 – Present
Cluster HR Officer
Jun 2019 – Aug 2019
Talent & Culture(Human Resources) Manager at Novotel London Paddington
Sep 2017 – Jun 2019
As a Human Resources Generalist I am responsible for attracting Talents with submitting impressive job adverts using recruitment platforms.
Shortlisting candidates, Interviewing applicants.
Induction, onboarding new starters.
Managing the Talents’ Journey from onboarding through trainings, employee engagement-Staff events, Wellbeing of employees, engagement surveys.
Reporting to GM and supporting HODs.
Processing monthly payroll, maintaining personal files, track performance reviews, timesheets, training records and Eligibility.
Dealing with Sickness, Absence, Maternity.
Grievance and Disciplinary procedures.
Conducting exit interviews, processing with leavers.
Networking within AccorHotels T&C, dealing with transfers, advertising positions arisen within AccorHotels
Regular posting on internal social media Yammer.
Working on various projects with GM and HODs
Ad-hoc HR duties.
Talent & Culture and Operations Coordinator at Novotel London Paddington
Jul 2017 – Sep 2017
I am responsible for providing support and advice for managers and staff in all Human Resources matters and report directly to the General Manager.
Involved in all Human Resources activities; recruitment, selection, training and development and induction for new starters.; Keep staff informed about new policies, prepare and take part in meetings (HOD), supervise and participate personnel administration, payroll support, anticipate the company's needs in term of skills, adapt Human Resources initiatives, organise staff initiatives
-Danubius Hotel Regents Park-
Front Office Supervisor
May 2013 – Jun 2017
Supervising front office team (front desk agents, air line coordinators, telephone operators)
Working close to Line Manager (F/O) supporting in selection and interview process, monitoring performance at work, conducting appraisals, identifying training needs, issuing memos, communication with Human Resources.
Setting goals and objectives within the department, delegating tasks to team members.(4-5 people working in a shift)
Dealing with VIP customers, exceeding customer expectations
Daily admin duties, preparing complimentary orders for next day arrivals
Liaising with Duty Manager, Line Managers, Human Resources, Payroll, Food and Beverage, Sales and Marketing, Concierge, Reservations, Housekeeping.
Complaint handling, problem resolution
Answering calls, emails.
Preparing memos for team, assisting on meetings.
Monitor staff absence and report to Human Resources and Line Manager, conducting return to work interviews
Preparing incentives-report end of month
Preparing departmental working rota
Working towards quality standard and ensuring all policies and procedures are followed by team members.
Mar 2010 – Jun 2013
Customer service, meeting and greeting customers
working towards quality standard
Answering calls, emails
Problem solving, acting in critical situations
Data entry, dealing with confidential data, maintaining customers profiles, preferences
Liaising with Housekeeping, Reservation, Conference and Events, Maintenance, Concierge
Operating on hotel reservation software, Opera taking reservations out of business hours or busy periods
Carrying out daily banking such as currency exchange, cash handling, operating on PDQ machine, charging credit and debit cards
Being responsible for overnight operation of the hotel, balancing PDQs in all departments, generating audit report, closing daily banking of all cashiers, printing registration cards, filing correspondence for next day arrivals.
Monitoring and setting wake up calls, printing end of day report.
Preparing signing sheets for air line crew (100 arrival and departure a day). Allocating bedrooms as per profile preferences, dealing with check in procedures, room moves, blocking rooms for next day arrivals and a month ahead accordingly air line forecast
Human Resources Assistant (2011)
Supporting Human Resources and Training Officer during selection and interview process, ensuring all candidates have the right to work within the UK. (able to demonstrate to conduct interview process when hiring kitchen staff, waiters, supervisors, key maids, floor housekeepers, room attendants, reservation and front desk agents.
Assisting Human Resources officer on induction days for new starters, introducing the company and Line Managers, ensuring all paperwork completed, all standards explained, all policies and procedures will be followed by new employees.
Power Point presentations,
Making sure employee database up to date,
Handling confidential data (sensible data)
Conducting trainings for new starters as well as existing employees, such as yearly refresher trainings: Health and Safety, Complaint Handling, Customer Service, First Aider etc.
Ad hoc HR admin duties
Preparing action plans for meetings and staff parties
Updating employee boards on hotel corridors and within the department individually.
Keeping record of staff uniforms, issuing keys for employees
Issuing newsletters (creative HR)
Conducting exit interview process
Monitoring and updating social media sites
Typing letters of appointment
Food and Beverage Operative
Sep 2008 – Mar 2010
Meeting and greeting customers in a busy restaurant environment
Taking orders, offering a'la carte menu, wine list
Charging debit and credit cards, operating on Micros and PDQ.
Working various shifts.
Dealing with room service orders, table bookings over the phone
Liaising with bar, kitchen, room service, conference and events, banqueting.