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Joe  Camirand

Name: Joe Camirand

Address:92 Sea Avenue, Quincy 02169 United States

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Primary Service: Sales

My Listings:

 

My Information:

HorizonCX, LLC

Senior executive with over 20 years of experience as a sales and services professional in a broad range of disciplines. These include executive management, service operations management, professional services, market research, outside sales, and strategic account management. Skilled manager of people, projects, and resources in the area of customer experience program design and implementation.

Resume

-HorizonCX, LLC-
Vice President, Client Services
Feb 2016 – Present
Providing sales and services leadership and support for this Boston based start up.
- New business development & account management
- Development, implementation & delivery of Customer Experience workshops & deliverables
- Partnership/contractor development, training & management

-Litmos by CallidusCloud-
SME, Learning & Customer Experience Solutions
Feb 2017 – Feb 2018
Litmos by CallidusCloud is the fastest growing learning technology company in the world, supporting more than 4,000,000 users in 130+ countries and 24 languages. Litmos prides itself on a customer-centric approach and continual innovation in the marketplace.

CallidusCloud CX provides the ultimate suite to leverage feedback to its fullest advantage, provide unsurpassed performance, drive customer and employee engagement, and help improve the customer experience.

-Confirmit-
Vice President, Consulting Services & Program Management
Aug 2012 – Oct 2015
Service delivery leader for Confirmit's full range of consultative service offerings and Customer Experience Management (CEM) program management services in the Americas.

-MarketTools-
Vice President, Research & Consulting Services
Mar 2008 – Aug 2012
Service delivery leader for the MarketTools CustomerSat SaaS platform with full accountability for services pre-sales, program implementation, VoC & CEM consulting, project management, training, and competitive benchmarking.

-CustomerSat-
Vice President, Services
Feb 2005 – Mar 2008
Service delivery leader for the CustomerSat SaaS platform with full accountability for services pre-sales, program implementation, VoC & CEM consulting, project management, and training.

-Omega Management Group Corp.-
General Manager, Client Service Operations / Director of Account Management
Jan 1999 – Feb 2005
Service delivery leader with full accountability for retaining and expanding business with current accounts. Overall responsibility for the design, implementation, and successful delivery of all customer and market research studies including customer satisfaction and loyalty measurement, won/lost business reviews, executive interviews, focus groups and competitive benchmarking.

HorizonCX, LLC

Keys Services offered

Our mission is to help you increase customer loyalty, boost sales revenues, reduce churn, minimize costs, and improve employee engagement and culture by improving just one very important thing, how your customers feel about you. To help you achieve that goal in the most effective and efficient way possible, we are offering Feedback as a Service (FaaS) that will help you get started along that critical path.

We are adept at designing, deploying, analyzing, and reporting on the voice of the customer and, based on that feedback, recommending actions that will drive your business forward and ahead of your competition. Here’s some of what you can expect from FaaS by HorizonCX:

- We focus on collecting and analyzing your customer feedback

- You focus on other critical areas of your business operations

- You capitalize on our expertise in this critical area of Customer Experience

- We help implement CX best practices to prepare you for taking CX in-house

- You gain better and more actionable insights about your customers

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