Senior executive with over 20 years of experience as a sales and services professional in a broad range of disciplines. These include executive management, service operations management, professional services, market research, outside sales, and strategic account management. Skilled manager of people, projects, and resources in the area of customer experience program design and implementation.
Vice President, Client Services
Feb 2016 – Present
Providing sales and services leadership and support for this Boston based start up.
- New business development & account management
- Development, implementation & delivery of Customer Experience workshops & deliverables
- Partnership/contractor development, training & management
-Litmos by CallidusCloud-
SME, Learning & Customer Experience Solutions
Feb 2017 – Feb 2018
Litmos by CallidusCloud is the fastest growing learning technology company in the world, supporting more than 4,000,000 users in 130+ countries and 24 languages. Litmos prides itself on a customer-centric approach and continual innovation in the marketplace.
CallidusCloud CX provides the ultimate suite to leverage feedback to its fullest advantage, provide unsurpassed performance, drive customer and employee engagement, and help improve the customer experience.
Vice President, Consulting Services & Program Management
Aug 2012 – Oct 2015
Service delivery leader for Confirmit's full range of consultative service offerings and Customer Experience Management (CEM) program management services in the Americas.
Vice President, Research & Consulting Services
Mar 2008 – Aug 2012
Service delivery leader for the MarketTools CustomerSat SaaS platform with full accountability for services pre-sales, program implementation, VoC & CEM consulting, project management, training, and competitive benchmarking.
Vice President, Services
Feb 2005 – Mar 2008
Service delivery leader for the CustomerSat SaaS platform with full accountability for services pre-sales, program implementation, VoC & CEM consulting, project management, and training.
-Omega Management Group Corp.-
General Manager, Client Service Operations / Director of Account Management
Jan 1999 – Feb 2005
Service delivery leader with full accountability for retaining and expanding business with current accounts. Overall responsibility for the design, implementation, and successful delivery of all customer and market research studies including customer satisfaction and loyalty measurement, won/lost business reviews, executive interviews, focus groups and competitive benchmarking.