Talented and results-driven certified healthcare management professional with over 20 years of experience; Clinical Financial Management, Human Resources, Patient Experience, Organizational Development, and Volunteer Services. Extensive P & L financial analytics, variance analysis, and Performa statements. Strong commitment to healthcare strategy and implementation. Recognized as having outstanding emotional intelligence, leadership, and communication skills.
Director, Customer & Physician Engagement
Jan 2019 – Present
Sr. Manager, Patient Experience
Oct 2017 – Jan 2019
-Carolinas Healthcare System-
Manager, Business Operations
Aug 2012 – Sep 2017
Provided leadership, guidance, and direction, in achieving operational outcomes consistent with organizational mission, goals, and key administrative objectives relative to Financial Viability, Strategic and Business Unit Planning & Analysis, Decision Support, Performance Improvement projects, Project Management, Patient Experience, Employee Engagement, Physician Engagement, Spiritual Care, and Volunteer Services.
-Children's Healthcare of Atlanta-
Sr. Corporate Financial Analyst
Oct 2011 – Aug 2012
Performed system level financial analysis for 300 cost centers to ensure achievement of system financial objectives for System Corporate Support departments. Identified and implemented opportunities to improve financial operations and performance. Converted extensive research findings into relevant, actionable insights, recommendations, and plans.
Clinical Financial Operations Manager
Oct 2001 – 2012
Prepared and managed the annual operating plan for 17 cost centers with $92M in revenue, $40M in expenses, $ 2.5 Million in Capital Assets, and $500K in Donor Funding
Prepared month end variance analysis and managed the day-to-day financial operations for 202 beds including; PICU, NICU, TICU, Neurology, Plastics, Medical, General Pediatrics, Pulmonary, GI, Endocrine, Ortho, Urology, and Surgery. Ancillary areas included administrative cost centers, Diabetes Education, WOCN, and Vascular Access.
-Northeast Georgia Health System-
Reward and Recognition Coordinator
Mar 2001 – Oct 2001
Planned, coordinated, and successfully executed all staff employee programs, activities, and events with Directors, Vice-Presidents, and Chief Executive Officer meeting all budgeted targets.
Human Resources Assistant
Oct 2000 – Mar 2001
Provided all support services for Director of Human Resources
Jun 2000 – Sep 2000
Performed an extensive and thorough research initiative regarding JCAHO recommended competency tools, and assisted with the assessment of current competency methods and determined its effectiveness related to JCAHO Standards. Produced a Performance Management Validation tool in adherence to JCAHO Human Resources recommendations that was adopted and implemented across the system.
Feb 2000 – May 2000
Admitted outpatients, inpatients,maternal, and emergency patients in a productive and efficient manner, and worked as a liaison between physicians and patients. Assisted Manager by completing the Admissions Department statistical analysis, and reported the data to the Director of Admissions
-Institute for Diversity in Health Management-