Workplace Operations Team Lead with expert knowledge of building office operational programs from scratch, solving problems creatively, having a keen eye for engaging & unique details, increasing customer satisfaction, and driving improvements in an agile work environment.
-Pivotal Software, Inc.-
Workplace Operations Lead
Sep 2019 – Present
I work within the company's values and team operating principles to represent the Real Estate and Workplace at the global level. I am also the face of the local office with a commitment to seeing everything through a hospitality lens.
A key player in establishing Pivotal's presence in Washington, DC; defined baseline operations procedures and transformed the office as it scaled, managing an annual budget of $500K.
Responsible for on-site interaction and logistics for the executive briefing program in collaboration with the Federal sales team. This program generated over $100M in revenue in 2019.
Has advanced level of knowledge of all aspects of this role: event coordination, project coordination, food & beverage coordination, facilities management, internal ticketing support, financial analysis.
Leads and mentors 4 members of the on-site support team in an agile software environment where space and technology needs are constantly changing.
Performs complex administrative and project management tasks such as space planning, office moves, on-site construction, and vendors in a space that supports both commercial and sensitive federal projects.
Is the face of the Real Estate and Workplace team to office leadership; is a relationship builder, a partner on all sides.
Principal point of contact for employees and guests including general officers, Senior Executive Service members and other senior level government officials.
Delivers exceptional customer service while managing the daily office operations.
- Plans and executes events that drive employee engagement, morale and company culture.
Senior Workplace Operations Coordinator
Jan 2017 – Present
-Charm City Concierge-
Nov 2014 – Jan 2017
Charm City Concierge provides onsite concierge services, virtual concierge services and a hybrid of both, to commercial office buildings, residential communities, mixed-use properties, private corporations, corporate campuses, malls and hospital clients.
-Promoted to Team Lead halfway through tenure and managed a four-member team located on Lerner properties at Tysons II
-Consistently increased sales each quarter by using creative marketing techniques designed for fast-paced corporate office properties
-Facilitated property management and individual tenant requests that included catering, event planning, gifting, event tickets, entertainment, flowers, gift baskets, auto detailing and more
-Contributing member of the social media committee
-Nakama Japanese Steakhouse-
Hostess and Administrative Assistant
Jul 2010 – Nov 2014
-Established social media presence through various platforms designed to drive business to the restaurant and multiple food trucks throughout the city
-Performed various administrative tasks and oversaw dining room operations at multiple locations
Aug 2012 – May 2014
Bridgeway Capital is a community development financial institution (CDFI) that works with growing small businesses to provide capital and education opportunities. Working across 15 counties of western Pennsylvania, we work with start-up, established and growing businesses across a variety of industries.
At Bridgeway Capital I performed various marketing duties including but not limited to:
- Planned various events throughout the year, the most important being at Heinz Field, which comprised of over 350 clients and business owners in the Pittsburgh area
-Menu management, guest list management, and supervision of events
-Executed social media engagement plan by stimulating new conversation and expanding on current relationships with stakeholders in the Pittsburgh community
-Developed an implementing marketing campaigns for email and direct mail
-Maintained the company website
Marketing and Communications Intern
Aug 2012 – Jan 2014
Jun 2012 – Oct 2012
- Day-of event supervision by maintaining constant communication with the client throughout the event.
- Oversaw all event logistics including set up and take down.
-The Pittsburgh Social Exchange-
Assistant Events Coordinator
Jan 2012 – Jul 2012
•Assisted with the execution and launch of The Atlanta Social Exchange and The Cleveland Social Exchange.
•Maintained relationships with Pittsburgh Social Exchange members.
•Created event awareness through public relations and social media.
•Wrote articles for newsletter and various media outlets.
Public Relations and Events Intern
Jun 2011 – Sep 2011
•Writing and distributing press releases
•Assistant to head coordinator during weddings and special events
•Telemarking to client's customers
-Wegmans Food Markets-
May 2006 – Jan 2011
Handling financial transactions
Front end operations
G.R.E.A.T Customer Service