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Shweta  Chopra

Name: Shweta Chopra

Address:200 E Randolph St Floor 43-48, Chicago 60601 United States

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JLL

Senior IT leader who creates strategic alliances with clients to align with and support the strategic vision of the organization. Over 15 years of experience helping clients achieve return on their software investments to solve critical and complex business problems. Leader with consistent track record of exceeding P&L goals while helping clients adopt technology solutions to meet complex strategic and operational goals. Highly committed leader known to maximize stakeholder value by effective cost optimization and operational excellence while delivering exceptional client satisfaction. Ability to Builds and retains high performance global delivery teams by hiring, developing and motivating skilled professionals.

Managed global operations, lead global delivery teams, managed multiple Cost and Profit centers, formulated and managed budgets and plans, created an accountability structure by creating and managing a balance scorecard of KPIs and Metrics. Interacted with C-Suite and other levels in organizations to drive operational excellence across the organization. Strong financial and analytical skills. Self-motivated and culturally sensitive.

Creative, high energy, team player, passionate about technology. Good interpersonal, relationship building and communication skills. Ability to motivate teams by building strong relationships transparency and trust. Decisive and willing to make commitments and be held accountable for actions.

Resume

-JLL-
VP, Account Digital Advisor
Nov 2018 – Present
The VP, Account Digital Advisor is primarily accountable for the revenue growth related to JLL’s Digital Solutions products and services for a specific portfolio of existing customers. To achieve the business goals of Digital Solutions, the Account Digital Advisors develop relationships with JLL Clients to provide solutions and strategy to solve business problems through JLL’s digital products and Services.

Works in collaboration with the Corporate Solutions Account Manager to establish the vision and strategy of the Digital Account Plan, ensuring there is alignment with the client objectives and interests.
Recognizes opportunities for growth of digital revenue within the account, then articulate the value proposition and ensures its implementation across the different technology tools offered by Digital Solutions.

-ValuD Consulting aquired by JLL-
Vice President, Operational Excellence
May 2018 – Nov 2018
The Vice President, Operational Excellence, leads an organization focused on providing cross-functional operational leadership and shared services that will help improve the overall effectiveness of operations across all core functions of the organization including sales, marketing, delivery, people, finance, IT, and customer success with the goal of helping the organization achieve next level of maturity and growth.

Roles and Responsibilities:
• Member of ValuD’s Executive Leadership Team (ELT) to provide guidance and input into ValuD’s vision and help make decisions regarding how ValuD can tactically execute to meet the vision.
• Provide internal consulting service analyzing and make recommendations for how ValuD’s core functions (sales, marketing, delivery, people, finance, IT, customer success and others) can operate effectively within the context of ValuD’s vision.
• Provide tracking and monitoring of ValuD’s core functions to ensure they are operating with the goals and metrics established by the ELT.
• Present findings and analysis related to the above to the ELT and provide the action plan for the continuous improvements
• Grow, lead, and manage team that performs the cross-functional operational activities contained within the Operational Excellence function
• Implement strategies for improving overall organizational maturity across various functions driven by KPIs
• Lead and manage shared services that will be used by the rest of ValuD to carry out its mission. At present, this represents functions including: Finance, People/Talent Development, and Administration

-Newmark Grubb Knight Frank-
Vice President, Technology Operations
Aug 2016 – Apr 2018
Newmark Grubb Knight Frank provides client-focused real estate advisory services through world-class intellectual capital and resources across the globe. Bringing strategy and implementation together, our mission is to design and execute customized solutions that create value for our clients in support of their business and financial objectives.

The Technology Team focuses on providing corporate real estate and facilities management solutions to the global clients.

The Vice President of Technology is an Executive role that is responsible setting the overall vision and direction of all the practice areas including the technology implementation teams, accounts teams and the project management office. The main responsibilities include:

• Setting the vision and direction of the Technology team that aligns with the overall objectives of the organization
• Managing the P&L of the technology practice
• Providing leadership in developing new and creative solutions and create a differentiator in the market.
• Creating and amending processes that are specific to the practice areas and improve operational efficiency
• Managing and Reporting of the key operational Metrics and KPI
• Global Resourcing and Outsourcing Strategies
• Maintaining high level relationships with strategic clients
• Support Sales on strategic sales opportunities
• Proactively managing client satisfaction.

-Computerized Facility Integration-
Director of Operations, ARCHIBUS and Client Services Center of Excellence
Jul 2014 – Jul 2016
Computerized Facility Integration (CFI™) is established as a premier consulting and systems integration firm focusing on corporate real estate and facilities information technology solutions. Since 1990, CFI has been providing information technology and advisory services to a host of to global 2000 companies, higher education, government, healthcare, and other large portfolio clients both in the private and public sector. CFI’s services offering include strategic consulting, implementation and upgrade services, technical support and infrastructure hosting of product and solutions.

The Director of ARCHIBUS and Client Services Center of Excellence is responsible setting the vision and overall direction of the practice areas. The responsibilities include:

• Setting the overall vision and direction of the two practice areas.
• P&L for both ARCHIBUS and Client Services Center of Excellence
• Providing leadership in developing new and creative solutions and create a differentiator in the market.
• Hiring, developing and mentoring team members in order to drive excellence throughout the organizations by maintaining high utilization targets and quality deliverables.
• Involved with the strategic pre-sales process including RFP responses, proposals, and product demonstrations for large and complex sales opportunities.
• Creating and amending processes that are specific to the practice areas and improve operational efficiency
• Maintaining high level relationships with strategic clients.
• Proactively managing client satisfaction.

Manager, Archibus CoE Business
May 2010 – Jun 2014
ARCHIBUS CoE Business Managers partners with the ARCHIBUS Technical Leader to manage the ARCHIBUS Center of Excellence (CoE) at CFI. The Business Manager is responsible for managing a staff of software engineers that implement, develop and support Archibus (IWMS software) for CFI's vast client base. Some of the responsibility include assigning and scheduling resources, maintain high billing effieciency and utilization, promote resource development and growth, support the business developers and account managers in development of proposal.

-University of Illinois at Chicago-
Assistant Director, Facilities Information Management
Feb 2005 – May 2010
During my 9+ year tenure with the University of Illinois, I have had the opportunity of working on various areas of facilities information management. Some of my various tasks have been:

•Oversight and management of the University’s space inventory and architectural databases (approximately 15.2 million GSF)
•Working closely with the Office of grants and contracts on the F&A (Indirect Cost) proposals
•Managing department website, which helps in providing facilities and planning data
•Working with colleges and departments in planning there long term and short term space needs,
•Working with university administration on various space related issues
•Providing space reports to various internal and external agencies on behalf of the University,
•Providing mandatory reports and surveys to other external agencies
•Management of the CAD section, responsible for maintenance of all the architectural and archival drawings,
•Reviewing and updating the university space standards and policies
•Management of all the IT projects for the department
•Assisting the Director in management of the day to day operations of the department

Resource and Policy Analyst
2000 – 2005
•Managed the spatial and architectural space inventory database systems (ARCHIBUS).
•Developed reports for the University's administrative and academic units and external agencies like Medicaid/Medicare, ICR, NSF, Attorney General, IBHE etc.
•Conducted space feasibility study for Business units and office of the Provost for space requests.
•Enabled FPSA to meet the campus’s reporting requirements in-house, minimizing consulting fees.
•Managed FPSA web pages and the annual online space survey.
•Worked with the Office of Business and Financial Services (OBFS) to provide up-to-date and accurate information for the F&A rate study.
•Assisted the Director in management and quality assurance of the CAD Section.
•Transitioned ARCHIBUS from the legacy system to the Banner system.
•Managed graduate students (hiring and scheduling for projects).

-Industrial Development Bank of India (IDBI), New Delhi, India-
Financial Analyst
1998 – 1999
•Managed functional areas of banking, such as risk management, client support and transaction processing.
•Responsible for corporate accounts of two important clients of the bank.
•Managed a team responsible for two bond issues of IDBI.
•Worked as a part of team chartered to promote a new product of the bank.

JLL

Keys Services offered

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.

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