Human Resources Partner
Oct 2018 – Present
Senior Manager of Managed Services
Dec 2016 – Aug 2018
Responsible for Namely’s Managed Services Department, including direct supervision HR Consultants, Services Consultants, Payroll Consultants and a Contact Center.
Responsible for the development or Namely’s Managed Services service line, an all inclusive offering consisting of HRIS, Payroll, Benefits and HR Consulting.
Responsible for managing Namely's $7 million book of Managed Services business, which was built in less than 12 months.
May 2016 – Dec 2016
Responsible for the development of Renown Health’s Retail/Convenient Care model, Rural Health Clinic and TeleHealth program.
Responsible for all clinical operations for Renown Health’s Women’s and Children’s Clinic and The Pregnancy Center Clinic, including direction for strategic development, financial administration and clinical operations.
Led strategic planning process for Nye Regional Medical Center and Renown Health’s Telemedicine program.
Led quality improvement initiatives focusing on fiduciary responsibility and cost containment for assigned clinics.
Human Resources Business Partner
Jun 2014 – May 2016
Acted as an internal business consultant to senior management team to ensure strategic, tactical and operational Human Resources objectives are achieved.
Partnered with 50 leaders and 80 departments across the organization to ensure regulatory and ethical compliance with all Human Resources related initiatives.
Translated the organizational purpose into goals, plans and tactics that are aligned with departmental needs, while maintaining compatibility with Renown’s Standards of Conduct and Fundamentals.
Improved organizational efficiencies to increase productivity and employee engagement.
Coached leaders on effective communication, change management, departmental structure and talent development, including compensation, retention, succession planning and employee relations.
Contact Center Manager
Nov 2012 – Jun 2014
Created and maintained daily operations for inbound, outbound and support personnel in a contact center with a volume of two million calls per year.
Provided leadership to 130 non-exempt and exempt employees, including six supervisory staff.
Collaborated with key senior leadership across the organization to ensure the contact center was fulfilling business needs and impacting Renown’s bottom line.
Responsibility for financial performance of the contact center’s $6,000,000 annual budget, including capital and operational funds.
Developed and implemented quality management, training and metric adherence programs for contact center staff.
Implemented answering service program, saving Renown $500,000 annually.
Owned and participated in Rapid Process Improvement Workshop (RPIW) initiatives within the contact center and other areas of the organization, focused on the Toyota Lean Manufacturing concepts.
Negotiated with vendors and consultants on solutions for enhancing contact center performance.
Leveraged Avaya Aura Contact Center (AACC), Avaya Contact Recorder (ACR), Avaya Quality Monitoring, Amcom Xtend and WebXchange programs.
Jan 2012 – Nov 2012
Maintained Renown Health’s Pay for Performance Database.
Supported HR initiatives focused on performance management, talent management, expense management and policy alignment.
Partnered with executive colleagues and HR Business Partners to solve compensation-related business problems and provide compensation guidance.
Managed special projects such as market data benchmarking, performance rating analysis and compensation policies.
Provided data and insight to HR team to assist with job evaluations and grade classifications to ensure internal equity and external competitiveness of compensation programs.
Assisted in the development of compensation-related training material and training programs to educate colleagues on compensation philosophy and administration practices, including merit increase cycles and leadership pay for performance.
Liaised with leaders to provide HR related assistance and advice and when necessary making the appropriate referrals and escalations to HR Business Partners.
Strategic Services Consultant
Mar 2011 – Jan 2012
Consulted with client executives to analyze business needs and implement organizational solutions.
Project managed delivery of expert solutions in the areas of Performance Management, Talent Acquisition, Employee Development, Corporate Ethics, Compensation Consulting and Time and Attendance compliance.
Manager of Organization and Talent Development
Sep 2009 – Feb 2011
Managed deployment (analyzing needs, designing, developing, implementing and delivering) of talent development initiatives to ensure the functional capability of all colleagues, specifically Field Operations (Human Capital Consultants, Account Services Consultants and Regional Sales Consultants) and Service Operations colleagues.
Managed deployment of leadership development initiatives to enhance the capabilities of current leaders and develop the capabilities of future leaders.
Drove competency modeling, performance management, succession planning and career development for all colleagues.
Facilitated key cultural development activities and providing change leadership expertise related to the ongoing evolution of the organization.
Provided technical training on PeopleSoft, Oracle E-Business Suite and Microsoft Office by leveraging Landmark, Cornerstone and Altus learning management systems.
Manager, Account Services Consulting
May 2007 – Sep 2009
Responsible for managing a team of 10 to 15 Account Services Consultants, who were responsible for coordinating the day to day, human resources-oriented operational needs of TriNet clients.
Oversaw the on boarding and maintenance of clients.
Ensured that the needs of clients were met and exceeded.
Provided leadership in addition to managing a team of consultants.
Worked closely with executive-level contacts at the client companies.
Interviewed and selected new employees for the Account Services Consulting team.
Documented and implemented new processes and procedures.
Service Functional Lead, TriNet/Gevity Integration
Mar 2007 – Sep 2009
Coordinated the integration of the service organizations upon the acquisition of Gevity by TriNet during the TriNet/Gevity Integration Project.
Participated in extensive planning and execution cadence meetings with key executives and the Enterprise Project Management Office.
Worked closely with a group of functional leads from across the organization to develop a cross-functional integration plan.
Developed a Client Experience plan for 6,000 TriNet clients and 100,000 TriNet client employees.
Developed an Employee Experience plan for 1,000 TriNet corporate employees and an additional Field Experience plan for 450 Field Operations colleagues.