Self-directed Human Resources professional with over 15 years of experience. Trustworthy leader dedicated to advising, coaching, educating, and supporting business units’ leaders. Natural problem solver, committed to process improvement. Uses interpersonal skills to build strong relationships, consensus, and support for key initiatives. Analytical thinker with a keen ability to build trust and commitment. Skilled at identifying and anticipating barriers.
Acknowledged by business leaders as “Thank you Erika for working with us so closely. Your professionalism and communication skills are wonderful! It is a pleasure to work with you at Orlando Health!” AND “Thank you so very much for the help you extended during a very difficult time. Your knowledge and professionalism assisted me greatly in performing a difficult task”.
Chosen by HR Manager to establish Human Resources presence at Winter Park Memorial Hospital, as an HR Generalist, during Florida Hospital’s decentralization initiative. Built positive relationships with key stakeholders—Clinical Directors, Human Resources Director, Hospital Administrator, and the Chief Nursing officer—by the timely delivery of quantitative and qualitative data as well as the development of consistent and positive communication and relationships.
Per review “Erika has established a wonderful rapport with her hiring managers; they take her recommendations seriously and value her input.”
Entrusted to plan, lead, and coordinate the talent-acquisition strategy to support the reorganization of the Case Management business unit. Collaborated with the Case Management director in Talent Management, Acquisition and Retention plans. The successful completion of this project led to doubling the Case Management staff in a 6-month period, and a significant reduction in length-of-stay for Florida Hospital Orlando.
Acknowledged by the Care Manager Director as “Erika has left a legacy in Care Management”
Human Resources Business Partner
Mar 2017 – Present
As a Human Resources Business Partner, responsible for providing support to 2,500 team members and 80 business units. Utilizes effective communication, objectivity, and strong interpersonal skills in partnering with first through senior level hospital leaders to execute Orlando Health’s business strategy.
Counsels and influences business leaders in performance management, employee relations, change management, workplace culture, talent acquisition strategy, and other Human Resources related issues. Conducts prompt and thorough investigations, creates investigative reports, workplace assessments, and manages the dispute resolution process. Works closely with business unit managers and service line administrators to provide recommendations that are consistent with Orlando Health’s Policies and Procedures. Analyzes and synthesizes complex and diverse information to determine impact on people and business.
Coaches and supports team members on a variety of matters to maintain Orlando Health’s culture, values, and business strategy. Participates and leads several projects that have a direct impact on Orlando Health’s Best Place to Work strategy and operations such as: retention initiatives, employee focus groups, workplace assessments, and talent acquisition among others.
Human Resources Professional
Oct 2016 – Mar 2017
Responsible for recruitment, talent management, and employee relations for the Oncology Inpatient Clinical Areas and Patient Financial Services department for Florida Hospital Orlando.
Leading the staffing and recruiting for a new Palliative Care unit under the leadership of Dr. Tanveer Mir. This 36-bed inpatient facility will support the best possible quality of life for patients with chronic and life-limiting conditions as well as for their families.
Working as a liaison and project lead, was in charge of educating clinical leaders, recruitment strategist, and sourcers on the objective, deadlines, and expectations for the Palliative Care Unit.
Provided project coordination, consulting, and recruitment for the Palliative care project.
Recruited for the following Oncology Inpatient business units: Multisystem Oncology, GYN Oncology, and Bone Marrow Transplant. Coached and counseled clinical leaders on Florida Hospital’s policies and procedures, compensation, employee relations, regulatory compliance, and talent management.
-Jackson Therapy Partners and Jackson Nurse Professionals-
Dec 2015 – May 2016
Full cycle recruitment for a total of 20+ requisitions
Built a strong recruitment process to meet immediate and long-term business needs. Established targeted sourcing channels by tracking data and selecting cost-efficient sources that provide top talent.
Created recruitment practices that improve quality of candidates, applicant experience, and outstanding customer service.
Further developed a talent strategy tailored to the candidate’s skill set and experience, e.g. interns, entry-level, mid-level, and experienced candidates.
Partners with Marketing and other external sources to continue to build on brand, monitor local talent pool, and sourcing channels.
Developed partnerships with local colleges and other entities to provide a diverse candidate pool.
Human Resources Generalist and Talent Acquisition Recruiter
Jun 2003 – Sep 2015
Educated, coached, and counseled new leaders on Florida Hospital’s policies and procedures, including but not limited to: compensation, benefits, regulatory compliance, and talent management.
Supported restructuring efforts for Florida Hospital’s inpatient pharmacy.
Collaborated with the business-unit director to develop, lead, and complete the talent-acquisition strategy of 147 pharmacists in a year’s time. Attained a subject matter expert status, gained stakeholders’ trust and support while anticipating and managing potential threats and barriers.
Advised hiring managers on employee relations matters. Assisted, and reviewed with, business unit leaders the verbal and written discipline process which ensured consistent practice.
Oversaw several aspects of benefit administration including leave of absence, FMLA, group health insurance, and retirement. Communicated and supported employees and unit managers during open enrollment and guided them through changes and new plan options.
Led employee engagement initiatives within Human Resources department and drove Gallup Employee engagement from “Best Practice” to “World Class.” In addition, acted as a Gallup Employee Engagement plan facilitator for selected “at risk” business units.
Lead trainer on Behavioral Interview tools “Carepix” and “Talent Plus” interpretation. Conducted hospital-wide Behavioral Interview training to over 600 staff members; such training was delivered to peer-interviewers, hiring managers, and directors.
Lead departmental trainer and onboarding specialist for new and contract HR professionals as well as HR interns. Oriented, mentored, evaluated, and engaged new staff on company policies and procedures; this resulted in a solid and successful pipeline of fully trained HR professionals.
Human Resources Recruiter & Generalist, Temporary Assignments
Aug 2006 – Mar 2009
Completed assignments for the following organizations: Ocean Optics, Florida Hospital, and YPartnership.
For Ocean Optics, recruited for entry-level and professional positions, implemented policies in accordance with employment law, educated hiring managers and leaders in key elements of legal compliance, and worked in employee-relations issues and workplace safety.
For Florida Hospital, recruited nurses and support staff for the Emergency Department, and worked on statistical projects, employment verification, and other duties as assigned.
For YPartnership (advertising firm), recruited for entry-level and professional positions, created a hiring process for interns, processed payroll, and created turnover reports, policies and procedures manual, and other key projects as assigned.