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Diane  Loud

Name: Diane Loud

Address:1 Post Office Square #2600, Boston 02109 United States

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Primary Service: Business Development

My Listings:

 

My Information:

JLL

Senior Organizational Effectiveness and Workforce Development Specialist with expertise in driving business goals through enhancing the talent, skills, engagement and performance of employees; assessing organizational development and design needs and customizing solutions to align learning initiatives with business benchmarks; coaching and performance management; workforce and career path development.

Resume

-JLL-
Manager, Learning and Development and Knowledge Management
Jan 2019 – Present

Manager, Learning and Development and Knowledge Management
Jan 2019 – Present

-Beth Israel Deaconess Medical Center-
Program Manager, Workforce Development
Jul 2018 – Jan 2019

-Liberty Mutual Insurance-
Associate Program Manager, Corporate Learning and Development
Mar 2017 – Jun 2018
• Establish and monitor a defined professional development curriculum, identifying role-specific job capabilities through detailed job analysis and needs assessment, creating robust development roadmaps and connecting to Liberty’s Talent Management Practices
• Partner with business leaders and HR professionals to identify and prioritize current skill gaps within Talent employees and develop resources to close gaps, using proven adult learning theory and driving towards business goals
• Establish communication channels to target audiences, including online learning community and monthly Community of Practice calls
• Facilitate in-person and virtual live learning sessions
• Evaluate effectiveness of development programs, reporting evaluation findings to senior management and HR and making continuous improvements

-Boston Medical Center (BMC)-
Senior Manager, Organizational Effectiveness
Jan 2016 – Mar 2017
Promoted three times and role expanded to take on increasing responsibility for key workforce, organizational and leadership development initiatives. Partner with business line leaders and HR Business Partners to identify performance gaps and design customized learning solutions and process improvements. Responsible for individual contributor, emerging leader and management development. Responsible for enterprise-wide employee engagement survey, including coordination of survey efforts, reporting of data and recommendations for action to senior management and CEO.

Senior Organizational Effectiveness Specialist
Jan 2014 – Jan 2016
BOSTON MEDICAL CENTER, Boston, Massachusetts 2009 - 2017

Senior Organizational Effectiveness and Workforce Development Specialist (1/2014 – present)
Organizational Effectiveness Specialist (10/2010 – 1/2014)
Workforce Development Coordinator (11/2009 – 10/2010)

Promoted twice and role expanded to take on increasing responsibility for key workforce, organizational and leadership development initiatives. Partner with business line leaders and HR Business Partners to identify performance gaps and design customized learning solutions and process improvements.

Organizational Development
• Conduct annual Employee Engagement Survey, driving participation rates and commitment indicators each year through education and communication strategies
• Used a disciplined process including interviews and focus groups to uncover gaps in performance and recommend appropriate solution
• Assist Employee and Labor Relations staff with investigations, grievances and conflict resolution
• Propose and pilot strategies for improved onboarding processes to decrease first-year termination rates
• Train and coach subject matter experts on presentation skills, creating expanded cadre of facilitators for learning programs


Leadership Development
• Supported the launch and implementation of Management Development program for 400 leaders by developing and delivering a series of interactive workshops on topics including Communication, Performance Management and Problem Solving and Diversity.
• Coach leaders on managing and developing staff in a complex labor environment
• Created leadership development track for new and aspiring supervisors and managers, customizing learning programs and creating peer support

Organizational Effectiveness Specialist
Oct 2010 – Jan 2014
Increase employee engagement and drive organizational performance through management development, training, consultation to and action planning with individual departments.

Design and deliver learning programs for hospital employees, including New Employee Orientation, Managing a Diverse Workforce, Hiring and Selection, Performance Management, Communication Skills for Managers and Coaching/Feedback.

Connect hospital employees to educational and training resources within the medical center and through outside training and education partners, including oversight and administration of $355,000 Tuition Reimbursement and Continuing Education program.


Co-chair Patient Family Advisory Council, which seeks to incorporate feedback and priorities from patients and their families in order to create a culture of excellence and world-class care.

Workforce Development Coordinator
Nov 2009 – Jan 2011
Workforce Development
• Secured $275,000 in workforce development grants to create trainings for front-line staff to improve the patient experience
• Collect and analyze metrics for continuous quality improvement of workforce and professional development programs
• Lead the Training and Education Committee comprised of hospital and union leadership to identify industry trends and future workforce needs, and to secure resources to develop staff into roles which fulfill these needs
• Manage a $500k education budget, ensuring funds are used appropriately to support staff development and organizational talent needs

-School & Main Institute-
Senior Project Director
Sep 2008 – Nov 2009

-ICI/UMass Boston-
Training Associate
May 2006 – Sep 2008

JLL

Keys Services offered

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.

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