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Phyllis  Markson

Name: Phyllis Markson

Address: United States

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Primary Service: SAAS

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Disney Institute

Dedicated to helping organizations achieve their ultimate competitive advantage through the development of their people. Work with C-level executives across all industries to implement enterprise-wide solutions that have a significant impact on business results.

Resume

-Disney Institute-
Senior Enterprise Account Manager
Dec 2017 – Present
Disney Institute is the professional development division of The Walt Disney Company. Disney Institute uses business insights and time-tested examples from parks and resorts worldwide to help organizations transform the way they think about their own customer experience culture. Unique to Disney Institute is the opportunity to go behind the scenes in a “living laboratory” to observe firsthand how Disney methodologies in Leadership and Business Excellence, Quality Service and Employee Engagement are operationalized and how they can be adapted and applied to any industry.

-FranklinCovey-
Enterprise Client Partner
Nov 2015 – Dec 2017
Consult with organizations to understand what results they must achieve and then work to develop a solution that meets those needs. Solutions are centered around talent development and changing behavior. Such areas include Leadership, Execution, Trust and Performance Management.

-CorpU-
Enterprise Account Executive
Jun 2013 – Oct 2015
CorpU provides an innovative way to effectively help organizations meet critical business challenges.
Partnering with the best faculty from the best universities, CorpU connects leaders to solve problems, generate ideas, and be able to apply what they have learned to improve business outcomes.
Our SaaS technology platform creates Virtual Learning Communities that integrate social media, cloud computing, and mobile technologies to seamlessly connect employees and experts to accelerate business success.

-SkillSoft Corporation-
Regional Account Executive
Mar 2011 – May 2013
Responsible for selling eLearning and Service solutions covering such areas as: Business Skills, IT, Leadership, SaaS LMS, Collaboration software, custom content development, and professional services. Consultative selling approach to understanding and solving business needs.

Challenger Sales Methodology Certified

-Kaplan EduNeering-
Account Director
Mar 2005 – May 2011

Disney Institute

Keys Services offered

For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience—rooted in our time-tested business insights and core areas of expertise: quality service, leadership and employee engagement (work culture). Whether it’s individuals, teams or entire organizations, Disney Institute helps train business leaders, professionals and companies around the world to be able to apply Disney business insights to improve their own organizations’ customer experience.

Disney Institute offers year-round Professional Development Courses, annual Customer Experience Summits and Leadership Summits, private Advisory Services for entire organizations, and private engagements for Meetings and Convention events held at Disney destinations worldwide.

What makes us different? We take you well beyond learning textbook theory ... to be able to benchmark proven best practices directly from a world-renowned business leader. Our learning experiences at Disney destinations include field experiences outside of the classroom into the business operations of Disney Parks and Resorts to explore our “living laboratory.” Participants are able to observe firsthand how our methodologies are operationalized in real life, and how they can be adapted or applied to any industry. Learn more: http://bit.ly/2QGZjKP

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