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Service Provider

Charelle  Fernandez

Name: Charelle Fernandez

Address:450 Jane Stanford Way, Stanford 94305 United States

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Primary Service: Wellness

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My Information:

Stanford University

Experienced wellness professional with a demonstrated history of working in the health care and technology industries. Skilled in health promotion, operations, and personnel management. An enthusiastic, creative leader with strong financial management and analytical skills. The ability to coach, motivate and drive individuals to perform to their maximum potential while encouraging growth and development.

Resume

-Stanford University-
Wellness Director, Stanford Health Care & Stanford Children's Health
Jun 2016 – Present
•Executive oversight of the Stanford Health Care and Stanford Children’s Health employee wellness program focusing on employee engagement, operational excellence, quality service, and integrated program offerings

-Plus One an Optum Company-
District Manager
May 2014 – Jun 2016
•Provided regional account management for several San Francisco Bay Area Fortune 500 companies with emphasis on wellness/physical activity program development, staff management, financials, client relations and contracts
•Oversaw wellness project/program management, personnel management, operations, new site/program implementation
•Built and fostered strong relationships and partnerships with client HR, benefits, medical, EHS and facilities departments and contractors
•Worked closely with cross-functional teams to ensure the proper alignment of strategy, resources, and process that achieve desired results
•Created and managed annual budgets that reflect our business partner and our organizational goals
•Developed and distributed monthly, quarterly and annual reports to our business partners encompassing all site level activities including revenue, expenses, participation, utilization, and recommendations for operational excellence
•Led, coached and developed area general managers to superior performance

Sr. General Manager
Nov 2000 – Nov 2014
•Managed the operations of the Cisco Systems corporate fitness center focusing on operational excellence
•Developed of performance strategies and metrics with emphasis on program participation, financial performance and participant satisfaction
•Reported monthly and quarterly KPI analysis with future performance predictions
•Developed and fostered cross-functional relationships with other business units to provide consistent wellness programming nationally
•Provided operations, facility and vendor management with emphasis on risk management and productivity of staffing demands and needs
•Developed, promoted, managed and scheduled logistics for wellness programming including health education, wellness screenings, group exercise classes, sport and recreation leagues, employee wellness incentive programs and walking campaigns
•Subject matter expert on facility design, implementation, technology and programming
•Member of the Cisco LifeConnections construction project team
•TimeOut Services 2000-2008, Plus One acquired TimeOut Services in 2008

-Renaissance Health Club-
Operations Director
Sep 1998 – Oct 2000
•Directed daily operations of a multi-purpose family oriented facility with responsibility for all aspects of facility management and supervision of sales and member services staff
•Created and managed member referral/retention programs and improved existing profit centers
•Consistently achieved and exceeded monthly membership sales and revenue sources
•Strategically marketed Renaissance by designing and implementing a membership portfolio

-Premier Athletic Club-
Athletic Director
Nov 1992 – Aug 1998
•Directed daily operations of the fitness and member services departments
•Supervised 60+ staff including fitness instructors, personal trainers, member service desk attendants, childcare attendants, massage therapists and group exercise instructors
•Managed the growth and development of all employees through employee performance and career development strategies
•Awarded Athletic Director of the Year and Outstanding Athletic Program in 1996

Stanford University

Keys Services offered

Stanford University is one of the world's leading research universities. Stanford is known for its entrepreneurial character, drawn from the legacy of its founders, Jane and Leland Stanford, and its relationship to Silicon Valley. Research and teaching stress interdisciplinary approaches to problem solving. Areas of excellence range from the humanities to social sciences to engineering and the sciences. Stanford is located in California's Bay Area, one of the most intellectually dynamic and culturally diverse areas of the nation.

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