Multifaceted bilingual professional with over 12 years’ hospitality, retail and customer service experience. Excellent communication and presentation skills and a driven team player with a proven track record of meeting and exceeding company goals. Extensive proficiency in providing leadership support to hospitality and customer service professionals as well as management to a team of up to 18 employees. Strong planning, marketing and communication skills coupled with fluency in Spanish.
-Royal Regency Hotel-
Jul 2018 – Present
Plan the daily activities of the housekeeping department which includes overseeing and monitoring the day to day activities: cleaning the guestrooms, public areas, waiting rooms, and wash rooms
Manage the Housekeeping team and inspect the day to day operation of the department to ensure that the high standards of the hotel are met
Establish quality standards and work procedures for all housekeeping staff and evaluate their performance on weekly basis
Provide feedback on staff performance and any disciplinary problems to hotel manager while participating in the counseling of employees
Manage housekeeping staff including hiring, counseling, performance evaluations, training and development
Assist housekeeping manager coaching and disciplining team members in order to improve their performance
Create a work environment of employee engagement and trust that promotes teamwork including employee development and training, performance management and policy enforcement
Sep 2016 – Jul 2018
Screen all calls to CEO & schedule all meetings
Handle all expense and income reports
Managing social media advertising for client acquisition.
Jun 2012 – Aug 2016
Trained each new recruit for 2 weeks in all aspects of retail: sales, merchandise brands, inventory and customer service. Marketed merchandise to nearby sporting gymnasiums; increased revenue by 25% for the year. Exceptional ability to nurture, manage and drive employees to meet sales quotas which resulted in each employee earning extra compensation. Proven track record of consistently driving growth for company’s three retail stores that resulted in company meeting sales quota for 6 straight months. Reduced costs in inventory by reallocating space for high selling items for all stores. Implemented advertising and marketing showcases at several key stores to increase sales; increased sales by 20% for main store
-BAVARO HOTEL FLAMBOYAN-
Nov 2009 – May 2012
Directed and monitored the activities of the reservation department and associates to ensure the smooth flow of operations and avoid possible service shortfalls. Continually monitored the actions of competitive hotels to ensure proper and aggressive rate positioning. Managed all available accommodations for the entire hotel. Reconciled daily revenue for all accommodations rented. Supervised staff in ensuring all that all room accommodations were prepared for guests
-Matum Hotel & Casino-
Sales Associate Cashier
May 2008 – Nov 2009
Reconciled all revenue collected from players to ensure that all cash flow was accounted for. Paid out all monies to all winning players and tickets.