Result-oriented consultant and executive with comprehensive management and strategic human resources experience including: process improvement, talent acquisition and management, conflict resolution, change management, labor and employee relations, performance management, and compensation. Unique background includes pivotal roles in a diverse range of for-profit businesses, non-profits, and municipal entities (union and non-union), and import/export (international experience using bilingual skills--English and Spanish). Demonstrated experience initiating cost containment strategies and operational efficiencies which resulted in organizations realizing significant savings and maximizing talent.
Specialties: Human Capital/Human Resources Management • Strategy Design & Execution • Workforce Planning • Employee & Labor Relations • Change Management • HRIS Development & Implementation • Organizational Development • Consulting Services • Talent Acquisition • Board Development & Training • Team Building • Policy/Procedure Development • Executive Coaching • Presentations • Process Reengineering • Business Case Development HR Consolidation exercises.
Manager Employee and Labor Relations
Feb 2018 – Present
- Lead in the administration and enforcement of collective bargaining and labor relations practices for the College’s unions.
- Provide contract interpretation to supervisors and employees in areas such as hiring practices, discipline, and administration of programs and policies.
- Handles grievances, arbitrations, dispute resolution, communications, contract negotiations and other legal matters and seeks advice, when necessary, from the appropriate resources.
- Consult with the Office of the Vice Chancellor for Labor Relations
- Track and monitor grievances as well as developing effective strategies to reduce reported grievances and disputes.
- Conduct internal investigations and coordinate with the appropriate campus office(s) for follow-up and resolution.
- Collaborate with unions to resolve issues and address concerns
- Manages training program by identifying external training opportunities, developing and delivering effective training sessions to small and large groups at all levels of the organization
- Research and/or prepare the department’s response to Union requests for information.
- Coach, mentor and counsel supervisors to enhance their ability to be an effective leader
- Establish effective working relationships with management, faculty, staff and union representatives throughout the organization.
- Works collaboratively with units within the Office of Human Resources, Office of Legal Counsel, and with management in other human resources functions
- Assist employees with workplace issues.
Manages a portfolio of Human Resources programs and operations at the College level.
Assumes responsibility for delivery of one or more human resources programs, which may include recruitment, performance management, labor relations, pay administration, recordkeeping, and/or human resources .Manages staff responsible for carrying out HR functions.
Directly supports College department chairs and managers.
-NYC Department of Finance-
Director of Employee and Labor Relations
Jan 2017 – Jun 2017
Director Employee and Labor Relations (Administrative Labor Relations Analyst M-4)
Administering the agency’s Labor Relations grievances and hearings. Serve as point person to performance management/ Smart Goal for all employees ensuring that task and standards and issued and evaluations are completed in a timely manner, or if an extension is needed submit all documentation to oversight agency. Managed and Executed Emergency Preparedness plans using Send-Word Now agency-wide communication with updates, received directly from Office of Emergency Management, MTA, DOT, NYPD or FDNY on closures or hazardous conditions. Directed Compliance Management Programs, to ensure compliance with citywide rules and regulations. Ensure all attorneys are registered with NYS Bar Association, notify, disseminate and collect Conflict of Interest certification from all managers.
Supervised and trained staff, managed unit operations, set priorities, monitors and enhances productivity throughout the year. Develop, vet and implement policy and procedures with Legal affairs and NYC Law Department. Partner and coordinate with oversight agencies such as DCAS, OLR and Labor Unions representatives. Represent the agency and division at meetings and hearings as a Step 2 Hearing Officer, and agency representative at Step 3. Conduct employee and labor management meeting to resolve major issues. Research and facilitate and resolve employee issues.
Facilitate and manage employee engagement, workforce and succession planning and other initiatives. Collaborate with senior management on programs and operations to support agency strategic initiatives and goals. Develop project plan for improvement, monthly metrics for each division and weekly reports. Compile and analyze metrics and data related to unit activities.
Prepare documents, reports and presentations and written correspondences.
-NYC Department of social services-
Human Capital Management HRBP
Jun 2015 – Jan 2017
Personnel Director for oversight for Investigations Revenue and Administration and program, Audit and Program accountability servicing approximately 2,000 employees that investigate fraud, conduct audit ,quality assurance and compliance. Duties include spearhead strategy design and execution for HR, EEO liaison, labor relations and disciplinary issues, finance, budget, headcount, employee evaluations, timekeeping issues, screening candidates, guiding and advising senior management about sensitive personnel issues and staffing models. Staff returning from leave, retiring, transferring, promoted, demoted, positions being classified and responding to emergencies during crisis. Attend high level executive meetings with Executive Deputy Commissioner, train new managers and presentations to hundreds of staff.Drove development of immediate and long-term solutions to address ongoing problems and improve efficiency/services through leadership of a Workforce Study, while also improving communications for locations. Drove development of immediate and long-term solutions to address ongoing problems and improve efficiency/services through leadership of a Workforce Study, while also improving communications for Centers, Regions, and between senior management and middle managers in the field. Vastly improved ability to respond to and mitigate fallout from employee/labor relations issues through development of Agency’s first Conflict Resolution meetings,, which provided education, training, and mediation support. Also, created Conflict Resolution Coordination position.
Enabled greater department efficiency and self-sufficiency through educating managers of an HRIS that allowed managers to view employee information, run reports, and report employee changes from their desktop.
-City of NYC-
HRA FIA Assistant Director- Personnell Services
Jun 1993 – Jun 2015
Manage several units in FIA personnel that service 5,000 employees at 60 sites throughout the five boroughs. My responsibilities include labor relations, employee relations, conflict resolution, employee discipline and recruitment. Monitor staff time and leave, conduct annual evaluations, attend high level meetings for change of policy and strategic planning. Train several hundred managers on employee discipline process and developed templates and forms to expedite and enhance the disciplinary procedure. Developed team building and retreat exercises for managers and staff.