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John  Zurick

Name: John Zurick

Address: United States

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Bank of America Merrill Lynch

• Proven expertise with employee relations and conflict resolution
• Demonstrated proficiency in handling complex ER investigations
• Strong interpersonal, negotiation, and communication skills; good judgment and decision making
• Excellent analytical and problem-solving skills with the ability to identify and understand complex issues, analyze to draw conclusions, and determine approach for choosing and executing an effective course of action
• Strong collaboration and personal leadership skills with the ability to effectively influence clients, peers, and partners using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans
• A strong team-player with demonstrated leadership skills with the ability to engage with all levels of the organization
• Ability to effectively interact with all levels of employees and managers and effectively handle situations involving challenging individuals
• Strong analytical skills – experience gathering, organizing, analyzing and presenting large amounts of data to mitigate employment risk
• Ability to handle confidential and proprietary information with discretion and balance risk and reward with a strong focus on compliance
• Experienced with reduction in force operations, including employee selection, notification and counsel

Resume

-Bank of America Merrill Lynch-
Vice President, Employee Relations Manager
Mar 2014 – May 2018
- Coach and consult managers and employees on complex HR-related issues
- Provide manager and employee consulting services and guidance on HR policies and practices, including but not limited to Employee Relations issues such as performance management, disciplinary counseling, sensitive workplace issues to include conflict resolution as well as investigation of allegations of sexual harassment and discrimination
- Provide advice and counsel regarding employee relations matters in areas such as communication, performance management, disciplinary actions, behavioral issues, and terminations while ensuring all performance issues are fairly resolved and documented properly
- Facilitate and lead meetings with key stakeholders related to ER issues, development of talking points, drafting written counseling documents for business leaders, as necessary
- Mitigate risk to the organization in resolving ER related issues
- Track and analyze ER issue trends, diagnose root causes, and develop recommendations for corrective strategies
- Partner with HR Advisors and business leaders to provide managers development opportunities in the areas of performance management, conflict resolution and employee engagement
- Provide consultation, guidance, and coaching to managers to ensure the appropriate handling and resolution of employee relations matters
- Provide employee coaching and consultation to facilitate problem resolution and policy interpretation and understanding

-Citigroup-
Vice President, Employee Relations Advisor
Sep 2010 – Feb 2014
- Coach and develop managers to demonstrate accountability for their teams and the work environment
- Develop manager skill and capability to improve overall employee communication and engagement, including objective situational assessment, facilitation of constructive dialogue and resolution of workplace conflict
- Build strong partnerships with managers to foster trust and accountability
- Provide consultation, guidance, and coaching to managers to ensure the appropriate handling and resolution of employee relations matters
- Provide employee coaching and consultation to facilitate problem resolution and policy interpretation and understanding
- Mitigate risk to the organization in resolving ER related issues
- Conduct internal investigation of ethics line complaints and other types of internal investigations requiring appropriate handling as needed
- Partner with Employment Law Attorneys and managers in the case management of EEOC, DOL and DFEH claims
- Partner with Employment Law Attorneys to ensure consistent interpretation and application of policy and practice related ER case handling
- Track and analyze ER issue trends, diagnose root causes, and develop recommendations for corrective strategies
- Ensure consistent interpretation and application of employment policy and practice in all aspects of the employment relationship
- Participate in the design, development, and delivery of Policy and ER training initiatives
- Partner with HR Advisors and business leaders to provide managers development opportunities in the areas of performance management, conflict resolution and employee engagement

-Merrill Lynch & Co., Inc.-
Vice President, Employee Relations
Feb 2007 – Dec 2009
- Used creative and strategic thinking when determining appropriate resolutions to employment-related issues including performance management, leaves of absence, reductions in force, harassment, discrimination, as well as wage and hour law issues.
- Provided advice and counsel regarding employee relations matters in areas such as communication, performance management, disciplinary actions, behavioral issues, and terminations while ensuring all performance issues were fairly resolved and documented properly
- Provided continuing employee relations advice based on the analysis of facts developed from a variety of sources to explore all of the factors in work situations that can contribute to the effectiveness and productivity of individual employees and the organization as a whole
- Provided strategic human resource management and coached managers on how to effectively manage employees
- Responsible for independently conducting reviews and investigations regarding concerns/issues within the workplace, and provide objective advice, recommendations and counsel in response to those concerns
- Responsible for the development of progressive letters for counseling, discipline, and performance management development plans to ensure consistency and minimal exposure to liability
- Administered and provided guidance to employees and managers regarding firm policies and procedures
- Collected, analyzed, and researched data for recommendations in meeting best practices with employee retention and satisfaction standards
- Participated in and presented firm mandated training curriculum such as new supervisor training, employment law, and performance management

-Capmark Finance Inc. (formerly GMAC Commerical Mortgage Corporation)-
AVP, Human Resources Manager
Aug 2003 – Feb 2007
- Primarily responsible for management and generalist activities designed to build, develop, and execute HR initiatives and strategic partnerships to support business initiatives
- Acted as Business Partner to assist with employee relations, compensation, benefits, training, workers compensation, and other organizational issues
- Responsible for the planning, development, implementation and administration of the organization’s human resources policies and programs
- Involvement with the functional project management of PeopleSoft implementation, upgrade, and maintenance and development of corporate-wide business processes to support PeopleSoft integration with all other internal corporate applications
- Worked directly with Immigration Attorney to complete documentation required for H-1B status changes; collected and prepared all documents necessary for H-1B petition preparation
- Interacted and conferred with Human Resources team members, legal counsel, and executive and senior level management on a regular basis

-GMAC Commercial Mortgage-
Human Resources Generalist
Oct 2000 – Aug 2003
- Responsibilities included direct involvement with recruiting, HRIS systems, benefits administration, 401(k) administration, wage and salary assessments, performance improvement, and policy interpretation for over 2,500 employees
- Consulted with managers and employees on employee relations, compensation issues, leaves of absences, disability and other company policies and practices
- Conducted new hire orientation and exit interviews of exiting employees
- Created new payroll change and direct deposit forms enhancing efficiency and avoiding future discrepancies and costly expenses
- Monitored workers' compensation claims and coordinated work between employee and insurance carrier
- Implemented, maintained, and administered the Employee Ergonomics action program

Human Resources Assistant
Feb 1997 – Oct 2000
- Managed Benefits Administration for Corporate Headquarters including the initiation of medical, dental, and life insurance forms, and 401(k); arranged for their completion and submission to providers within time limits
- Sourcing responsibilities included resume screening, interviewing, media and web advertising, college recruiting, and selection of employees in order to efficiently and effectively meet the needs of the business
- Wrote, directed, produced, and edited New Employee Orientation video
- Initiated, completed, and submitted all personnel transactions for weekly Payroll transmittal to ADP
- Participated in various research project assignments as delegated by the AVP/Human Resources Manager

Bank of America Merrill Lynch

Keys Services offered

From local communities to global markets, we are dedicated to shaping the future responsibly and helping clients thrive in a changing world.

“Bank of America Merrill Lynch” is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Bank of America is a marketing name for the Retirement Services business of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Securities, strategic advisory, and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated, and Merrill Lynch Professional Clearing Corp., all of which are registered broker-dealers and Members of SIPC, and in other jurisdictions, by locally registered entities. BofA Securities, Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA.

Investment products:
Are Not FDIC Insured
May Lose Value
Are Not Bank Guaranteed

Any opinions, views, statements, estimates or projections (“posts”) posted on this web page are solely those of the individual author(s). As such, posts by an employee of BofAML or any of its affiliates are solely those of such employee or agent and do not necessarily reflect the views of BofAML. BofAML is not responsible for the content, or output of external websites. For Terms and Conditions and Disclaimers, please visit go.bofaml.com/social. Bank of America LinkedIn Community Guidelines can be found at: http://about.bankofamerica.com/en-us/social-media/linkedin-community-guidelines.html

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