Fri, Oct 30 2020

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Service Provider

Pete  Johns

Name: Pete Johns

Address:9 Murray Rose Ave, Sydney Olympic Park NSW 2127 Australia

Ratings: 0

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Primary Service: Employee Experience

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My Information:


I help businesses realise the value in putting culture first.

I'll show you how to nurture the best culture for your business by focusing on Employee Experience (EX) every step of the way.

With IDEO Design Thinking and Prosci ADKAR Change Management certifications, and what a colleague recently described as "relentless optimism", I combine pragmatism and practical nous with a healthy dose of creativity and imagination. A recipe for expanding minds if ever I heard one!

I get my kicks out of:
- Guiding leaders on how to adopt and get the best out of a truly culture-first approach
- Leading the adoption of an EX mindset within organisations, teams and individuals
- Consulting on complex problems using human-centred and design-led techniques
- Coaching people through their journey to increased authenticity, adaptability and resilience
- Helping people work on the stuff that makes a real difference and have some FUN while they're doing it!

If you’re looking to make work work better, give me a shout.

Specialist areas include:
- Employee experience, human-centred-design and customer experience transformation
- Organisational design, culture change, teamwork and leadership in the modern workplace
- The digital workplace, employee engagement, communication and collaboration


-The NRMA-
Senior Manager Organisational Culture
Jul 2020 – Present

Digital Employee Experience Manager
Jan 2018 – Jul 2020
I’m responsible for bringing together our Group businesses, especially the key teams within those businesses that ‘own’ elements of our Digital Employee Experience (DEX), to create a coherent digital workplace fit for the future of work.

Ultimately I’m here to help our people work better together. To lead the adoption of more efficient ways of working, better use of digital tools, and most importantly, to guide and coach leaders through the behavioural change required to allow them and their teams to unlock the true power of the modern workplace.

-Chartered Accountants Australia and New Zealand-
Internal Communications Manager
Sep 2015 – Oct 2017
Responsible for the strategic development and delivery of internal and change communications across the organisation.

Key focus areas included launching and driving engagement with the CA ANZ Corporate Social Responsibility program, driving engagement with a new approach to Diversity & Inclusion, embedding a more Customer Experience focused mindset, and enabling teams and individuals to communicate more effectively through improved digital channels and increased employee engagement.

-Roads and Maritime Services-
Senior Change Communications Manager
Dec 2014 – Sep 2015
Change lead for a multi-site office relocation and move to Activity Based Working – a major innovation for a State Government organisation. Leading reform program communications, my role was focused on providing strategic advice, planning and communications coaching for leaders and change champions.

Internal Communications Manager
Jan 2014 – Dec 2014
Agency lead for Organisational Development communications with a focus on driving culture change and leadership development. I led the organisational values engagement program incorporating annual staff recognition awards and the Chief Executive Roadshow. I also provided communications oversight, advice and support to high impact projects across the agency.

-Harbour City Ferries-
Internal & Change Communications Manager
Sep 2012 – Jan 2014
Brought on board after privatisation of iconic Sydney Ferries to help with the creation and launch of a new organisational strategy, vision and values. Tasked with developing and realising the internal brand for the new organisation, I was responsible for establishing and managing internal communications channels, strategy, tactics and tone.

-McGraw-Hill Higher Education-
Marketing & Communications Manager Australia/New Zealand
May 2010 – May 2012
Responsible for creating the annual marketing and communication strategy and delivery plan for the Higher Education business. I delivered product training and coaching to the sales and editorial teams across the region as well as managing campaign planning, budgeting, reporting/ROI measurement, copywriting, campaign activation and performance metrics.

-The Face Australia (now Havas People)-
Employee Engagement & Branding Specialist
Feb 2008 – May 2010
Worked with Marketing and Human Resources teams at Australian and international organisations to advise and lead on employee engagement initiatives, employer brand strategy, creative and digital development.

Change Analyst
Oct 2007 – Feb 2008
Conducted analysis of business needs and delivered a roadmap to improved sales performance. Advised business owner on restructure and training needs, implementation of SPIN selling methodology and requirements analysis for CRM systems and performance tracking.

-GTI Specialist Publishers-
Sales Manager
Jun 2006 – Oct 2007
Provided media solutions to senior HR and Marketing Managers/Directors at the world’s largest legal & professional services firms to build their employer brand. Managed a team of 14 Account Managers to the most successful year ever across a portfolio of print, digital and event products.

-Oxford University Press-
Academic Account Manager - Law
May 2004 – May 2006
At OUP I was responsible for managing key institutions in the higher education sector to increase sales of textbooks and online resources.


Keys Services offered

The NRMA is Australia's largest Member organisation, with over 2.6 million Members across NSW and the ACT.

With a legacy spanning almost 100 years, the NRMA was born in 1920 to keep people moving and this remains our purpose today. Our legendary roadside assistance has made us a household name and remains part of the NRMA to this day, but today we are much more than roadside. The NRMA is a transport and tourism organisation that offers a range of services that add value to our Members across motoring, future mobility, marine and accommodation.

Our vision is indispensability - to become indispensable to our Members’ as they move through their lives every day and to give more people compelling reasons to belong.

Tied into the vision of indispensability is our values. As a team, we have shared beliefs and common goals. Our culture is built on our values of Energy, Courage, Humility and Ownership. Our people demonstrate these values every day in everything they do.

Our family of businesses includes Manly Fast Ferry, Thrifty Car Rental Australia & NZ, NRMA Parks and Resorts, Travelodge hotels and a range of NRMA businesses including travel, car servicing, and roadside assistance. Our member magazine, Open Road is the most widely read magazine in NSW, and our membership program NRMA Blue delivers value to Members on transport, tourism and entertainment benefits that really matter.

We are focused on the future of mobility. We are building Australia’s largest electric vehicle fast charge network and running an autonomous shuttle trial.

We are committed to supporting the communities where our members live and work through tourism, education and advocacy. We want to drive tourism to our regional communities and solve access challenges to transport for all Australians.

Our strategy organises our business around solving the key pain points of our Members and customers. These include the hassle of car ownership (my car), better transport solutions beyond the car (my journey), finding affordable accommodation in great locations (my destination) and the extension of our value proposition motoring (my membership) by investment in transport and tourism assets.

We have embarked on an exciting journey into a new era of what the NRMA is and what membership means to people and the value it provides.

Our consistent service promise to deliver a great Member and customer experience links all our bsuinesses together. Because at the core are our Members and what matters to them.

Everywhere you go, we keep you moving.

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