Technologist obsessed with improving people lives | Power Skill = Adaptability | Collaboration enabler, encouraging teammates to be their best at what they do | Radical Change Manager | Agile Transformation | Innovation Enabler | Global Employee Engagement Ambassador | Capital Plan and Product Portfolio Owner | Technology Strategist | Execution Leader | Team Player | Trusted Partner | English and Spanish Executive Communication | Cross-Industry Background | Fortune 500 & Start-Ups
Chief Operating Officer
Mar 2019 – Present
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Contact us at email@example.com or message me directly, I am responsible for client acquisition and satisfaction, along with overseeing 5Q Cyber's business operations.
Global Head of Digital and Technology Governance
2017 – Mar 2019
Capital Investment Strategy and Global Product Portfolio Management.
Productivity enabler by improving global employee engagement for the Digital and Technology organization and leading strategic initiatives.
Agile transformation leader focused on enabling the global organization to deliver faster business value, with the ability to respond quickly to changing business requirements and market conditions.
Key member of the Global Agile Center of Excellence devising the vision, strategy, objectives, roadmap and services that will be offered to sustain and further develop agility in the Digital and Technology organization.
Head of the agile coaching services for the Global Agile Center of Excellence, empowering teams to learn, adopt and advance their capabilities while embracing a culture of innovation and enhancing cross-functional collaboration.
Global PMO Program Director - M&A and Strategic Initiatives
2015 – 2017
Defined the technology M&A strategy to achieve the GWS integration for CBRE’s multi-billion dollar business acquisition from JCI.
Designed the Global IT program roadmap to ensure the budget, timeline, contractual obligations, process, people and technology transformation were delivered as committed to the business.
Orchestrated governance and executed the program strategic and tactical activity for all technology deliverables for thousands of employees distributed across multiple locations around the world.
Created an agile cross-functional environment, managing a team of key leaders distributed across the EMEA, APAC, LATAM and Americas regions, focused on achieving the integration synergies and managing change and process transformation.
Managed the relationship and governance related to the Transitional Service Agreement (TSA) technology services between both companies.
Established communication channels between executive management and working teams, to ensure decisions, escalations, risks mitigation strategy and business impacts were adequately shared.
Executive Vice President
Accountable for the shared services operation of the business; shaped operational strategies and objectives.
Responsible for leading the day-to-day operations, including P&L responsibility, focused on customer satisfaction and encouraging a collaborative team environment.
2014 – 2015
Accountable for delivering the strategic program that will transform Davita Rx's technology and operation.
Responsibilities include: Development of annual budget, operating plan and change management strategy; establish program framework, executive communication and cross functional team management.
Director, Project Management Office
Aug 2013 – Dec 2013
Direct report to the CEO, lead the setup of a Project Management Office, focused on product and service delivery across multiple locations in the USA and Europe.
Spearhead process improvement efforts across all company departments (purchasing, warehouse inventory, data center, engineering, help desk and field operations) driving on time implementation.
Complex project delivery owner managing cross functional resources, vendors, timelines and budget with Agile and traditional project management methodologies.
Vice President, Enterprise PMO
Apr 2013 – Jul 2013
Direct report to the COO, providing project status to the C-level executive team and leading the new project initiation committee driving decision making and project portfolio prioritization based on business value, objectives, resources and budget (CAPEX and OPEX ).
Creation of the EPMO organization from the ground up with accountability for establishing project governance, center of excellence for continuous process improvement and matrix organization management for effective end to end execution.
Enterprise project portfolio includes web based marketing initiatives, Microsoft Dynamics CRM and InContact dialer integration, master data and warehouse implementation, new Microsoft Dynamics NAV ERP migration, ADP payroll conversion, strategic product rollout from sales to customer service center, international expansion operational readiness and compliance alignment.
Director, Strategic Services
Dec 2012 – Apr 2013
Leader in charge of developing the strategy to manage project execution, define the IT governance process for new project requests evaluation, prioritization and approvals as well as manage the strategic project portfolio and customer relations for the IT organization. Direct report to the IT Shared Services System CIO.
This team is the primary group managing customer expectations and engaging on a daily basis with members from the different university areas: Student Records, Admissions, Financial Aid, International Affairs, Recruiting, Faculty and Staff tools including LMS, collaboration and communications as well as back office for Finance and Human Resources.
-Mosaic North America-
Director of Project Management Office
Aug 2011 – Dec 2012
Direct report to CIO, Owner of project portfolio planning and execution for corporate IT needs.
Finance Systems (ERP - MS Dynamics AX, Payroll - Ceridian , T&E - Concur), Information Technology (Data Center, Hardware, DB Management, Networking, Security, Corporate Communication Technology and Facility Connectivity), Software Development Life Cycle (Agile - JIRA and Waterfall), Human Resources (Tombstone Data, Taleo, Lawson), Business Intelligence and Analytical Solutions, Client Custom Solutions, Strategic Initiatives and M&A Integration Projects.
Executive management of overall project initiatives including capital and SG&A department budgets, prioritization and escalation decisions, resolution to resource constraints, consolidated view of deliverables and deadlines for C-Level management and strategic problem resolution analysis.
Implementation of clear project management life cycle: Initiation (Scope, Resourcing, Budget, ROI and Business Value, Evaluation and Prioritization, Execution, Progress Tracking, Business Adoption Strategy of Future Business State including -change management, training plan and communication strategy- and Closure.
Innovative project management transformation from traditional to Kanban approach.
Quality Sr. Manager
Feb 2011 – Aug 2011
Designed and implemented the quality strategy to improve product performance and functionality, meeting business and customer requirements, directly reducing service requests.
Agent of change, motivating the organization to implement quality controls in the back office process, facilitating product innovation and applying product QA methodologies including operational readiness.
Hands on implementation of new HR system, salesforce.com and customer training material.
America's Sr. Manager, Solutions Deployment
Jan 2010 – Feb 2011
Define and execute business strategy to successfully deliver 1000+ multimillion system implementations for the region directing the systems implementation cycle from pre-sale, thru business requirement analysis and contract negotiation, to final customer acceptance for hardware, software and professional services provided.
Leader of a 40+ employees and contract global team managed under a 3 tier structure composed of 8 Program Managers, 3 Technical Managers and 30+ System Engineers located across the globe.
Drove operational efficiency in the product delivery process from manufacturing to customer installation utilizing Kaizen, Value Stream Mapping and RCCM tools to drive efficiency in the day to day operation.
Sr. Manager, Mobile Network Management Systems
Aug 2008 – Jan 2010
Rebuilt customer confidence for a high value account, transforming their service and system delivery experience.
Improved TL9000 on-time delivery target by 17%.
Drove team performance to achive 65% improvement in service ticket backlog.
Managed network support for VOIP, UMTS and UTRAN protocols.
Sr, Program Manager, LATAM Service and Delivery
Oct 2007 – Aug 2008
Spearhead the Latin America program portfolio (15-20 simultaneous projects, multimillion contract value) for multimillion dollar telecommunication companies in Mexico, Brazil, Argentina, Ecuador, Chile and Peru.
Managed customer and channel partners expectations across the Latin America market, focused on timely deployment execution, dynamic resource allocation and meeting contractual SLAs.
Representative of the Latin America voice of the customer among internal company departments, providing recommendations for creation of product and professional service offers.
IT Program Manager
May 2004 – Oct 2007
Direct report to the VP of Information Technology, leading cross departmental strategy that repositioned the company to be the correctional industry leader. Sponsored by the executive leadership management.
Managed strategy and execution of 30+ resource migration from US to low cost center region (MX). Subsequently owned the strategic .Net development project with direct accountability of software development, architecture, QA and production support teams.
Liaison between product management and IT for VOIP cloud solution development and implementation.
Director - Billing Operations
Sep 2002 – May 2004
Accountable for company core revenue generation with team composed of 15 contributors/2 tier structure.
Reengineered billing processes and transactions delivery in the enterprise for SOX compliance, gaining 50% operations efficiency in billing cycle execution and reduced monthly accounting cycle close and audit process by 70%.
Impact Assessment Manager
1997 – 2002
Lead system integration project for the billing (Lucent), customer care (Siebel) and accounting (SAP) systems for a new business unit, including data migration from mainframe to midrange technology.