I am a fleet / office manager at New York City's premier Sewer & Drain companies. I specialize in customer relationship management and work hand in hand with management to maintain operations run smoothly.
If you're a new restaurant owner or property manager, reach out to find out the programs we can setup to keep your business free of grease and / or drain problems.
-A & L Cesspool-
Sep 2011 – Present
Accelerated the modernization of aging emergency services company. Increased electronic invoice delivery from 0 to 50%. Increased efficiency of staff by utilizing digital dispatching software and signature capture via mobile device.
Updated and launched complete overhaul of corporate site: alcesspool.com. Used a responsive, mobile-first design process to ensure content delivery across all browsers & devices. This increased new visitor % by 400%. Implemented customer portal to allow customers the ability to manage job history and make payments online around their schedule.
I provide daily support to the office staff while keeping everyone updated on new procedures and processes.
I love my job and tackling new problems multiple times a day.
-Trade Show Fabrications-
Marketing Graphic Designer
Mar 2011 – Aug 2011
Created various email news letters with corresponding landing pages for various industry-specific lists of customers.
Technical Support Representative II
Jun 2005 – Mar 2010
Optimum Online / Optimum Voice Level II
Provided technical support for VOIP and internet service provider.
Provided IT support and maintenance for local call center workstations, fax machines, and printers.
VOIP telephone service support and troubleshooting.
Consistent TCP/IP, DHCP, Static, and DNS configuration and troubleshooting.
Email client configuration and troubleshooting
-Whitsons Culinary Group-
Mar 2003 – May 2005
Planning and preparing breakfast to order for 300+ researchers as well as a la carte lunch.