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Service Provider

Russ  Benson

Name: Russ Benson

Address: Chicago 60601 United States

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Primary Service: Hospitality

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My Information:

DayOne Hospitality Consulting

Russ is a nationally recognized hospitality executive, specializing in foodservice consulting, culinary arts, multi-unit operations, strategic planning, marketing, and facility design. He is the Founder & CEO of DayOne Hospitality Consulting.

Russ brings 35 years of experience and expertise in culinary arts, on-site hospitality workplace programs, restaurants, hotels and consulting. For 10 years, he was a senior member of the MBNA America client liaison team managing a $40M food program. Since 2013, Russ has been an industry leading consultant, having led complex projects for some of the biggest Fortune 100 companies in the nation.

Russ has served on the Executive Committee and Board of Directors of the Society for Hospitality & Foodservice Management (SHFM), serving as President in 2006.

About DayOne Hospitality Consulting:
The term 'day one’ connotes "a new beginning, a new strategy, a new solution, a fresh start," which is what we bring to each client project. DayOne Hospitality Consulting will discover what is important to you and your culture and define what role foodservice plays within your business or institution. Perhaps your program is ready for a fresh start, or a new 'day one.' Together, we’ll re-imagine and re-calibrate your plan for a best-in-class dining and hospitality workplace amenity.

DayOne’s core competencies include:
• Comprehensive master planning
• Mystery shopping
• Industry benchmarks and best practices
• Analysis of your operator's contract to ensure compliance
• Evaluation of your operator's financial performance
• Providing perspective on facility design for existing space or new construction to reduce build-out costs with alternative dining ideas
• Guest experience evaluations and assessments
• Facilitation of the Partner Vendor Selection Process (RFP) to ensure you align with the right operator that fully embraces YOUR goals and YOUR culture

Visit www.dayonehc.com to learn more.

Resume

-DayOne Hospitality Consulting-
Founder & CEO
2019 – Present

-Innovative Hospitality Solutions, Inc.-
Senior Associate
2013 – 2019
Senior consultant and client advocate leading dozens of national projects in corporate dining, healthcare and higher education

-Food for Thought Enterprises-
Division Vice President of Operations & Business Development, Hospitality Group
2009 – 2013
Senior member of Executive Leadership Team for Chicago based foodservice management company overseeing operations and business development in corporate dining and higher education

-ARAMARK-
Director of Business Development
2007 – 2009
Business Development for Corporate Dining & Higher Education

-Parkhurst Dining Services-
Director of Business Development
2005 – 2007
Business Development for Corporate Dining & Higher Education

-MBNA America-
Assistant Vice President, Regional Director - Corporate Food Services (Client Liaison)
1995 – 2005
Senior member of client liaison team overseeing corporate food program

-Four Seasons Hotels-
Food & Beverage Manager
1992 – 1995
Held various department head roles in F&B

DayOne Hospitality Consulting

Keys Services offered

Our Philosophy

The term 'day one'​ connotes "a new beginning, a new strategy, a new solution, a new approach, a fresh start"​. Does this apply to your food program goals? DayOne Hospitality Consulting will discover what is important to you and your culture and define what role foodservice plays within your business or institution. Perhaps you and your program are ready for a fresh start, or a new 'day one'​. Together, we’ll re-imagine and re-calibrate your plan for a best-in-class dining and hospitality amenity.

Our Experience

At DayOne, we've led numerous successful client projects involving:

*comprehensive master planning
*mystery shopping
*industry benchmarks and best practices
*analysis of your operator's contract to ensure compliance
*evaluation of your operator's financial performance
*perspective on facility design for existing space or new construction to reduce *build-out costs with alternative dining ideas
*guest experience evaluations and assessments
*facilitation of the Partner Vendor Selection Process (RFP) to ensure you align with the right operator that fully embraces YOUR goals and YOUR culture

Our Position

With over 30 years in the hospitality industry, we have a keen perspective of understanding the customer's point of view. As a client advocate, our process focuses on the customer and their expectations of your on-site dining program. Employee amenities are key to attracting and retaining a productive workforce. DayOne has the insight to help you transform this important amenity to be impactful to your firm. We will collaborate on how we can support your culture and ensure your program is on a solid track to success.

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